Service Management Releases

¿Qué hay de nuevo en Service Management? Navega un registro detallado de versiones sobre las nuevas funcionalidades y correcciones.

Brand New 7.109.5 Stable 7.108.10 LTS 7.102.43

Para versiones más antiguas haga click aquí

Brand New 7.109.5

Aug 21, 2025

Corección de Errores

Menor

Resolved an issue where some workflow configurations were lost when changing steps.

#44835

Brand New 7.109.4

Aug 15, 2025

Corección de Errores

Menor

Resolved an issue where information failed to load in views.

#44691

Brand New 7.109.3

Aug 13, 2025

Corección de Errores

Menor

Bug-fixing and general improvements.

#44658

Brand New 7.109.2

Aug 12, 2025

Corección de Errores

Menor

Resolved an issue where mentioning a user when requesting collaboration could fail, preventing the message from being sent.

#44620

Brand New 7.109.1

Aug 11, 2025

Corección de Errores

Menor

Fixed an issue with permissions when consulting KB articles via Virtual Service Agent

#44578

Mayor

Fix for a bug where workflows did not send the rate ticket push notification.

#44365

Brand New 7.109.0

Aug 8, 2025

Funcionalidades y Mejoras

Nueva

Create announcements from workflows

With the new Service Management step, announcements can now be created automatically as a part of any workflow utilizing any variables necessary.

#44079

Nueva

Admins Can Now Reopen Canceled Requests

We’ve added the ability for administrators to reopen canceled requests when needed. This gives admins greater control and flexibility to correct cancellations or continue work on requests without needing to create a new one.

#41209

Corección de Errores

Mayor

An issue was resolved where converting a Web Service stage into a customizable Building Block caused the Step Menu on the right to stop displaying. The menu now appears as expected.

#44005

Menor

Resolved an issue where the Knowledge Base section would keep loading indefinitely if the request title included a slash (/). The related articles now load and display correctly.

#43918

Menor

In Dashboards, the request list now loads properly when moving to the next page. This issue only affected SQL Server environments.

#43678

Menor

Fixed an issue where requests could not be canceled after modifying the configuration of an associated Date-type custom field.

#43312

Menor

Notifications now appear correctly when an approval is reassigned.

#43152

Menor

Fixed an issue where clicking outside the status box after selecting "Waiting for a date" prevented the date picker from appearing.

#41924

Menor

In My Work, the selected sort order is now preserved when navigating through pages.

#41742

Menor

Fixed an issue that prevented SLAs from being re?evaluated when transitioning between workflow stages.

#40565

Menor

Dashboards and Reports now display consistent results when filtering by status.

#34875

Menor

Fix for a bug where the Start-End stages and General Variables remained in the original language after changing the system and user language.

#23506