Service Management Releases

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Brand New 7.87.3 Stable 7.86.7 LTS 7.77.40

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Brand New 7.87.3

Oct 9, 2024

Corección de Errores

Menor

We've fixed an issue where the frontend was not displaying correctly when accessing a request with a PDF and a KB article attached in a comment.

#36509

Brand New 7.87.2

Oct 9, 2024

Corección de Errores

Mayor

Fixed an issue where end users were occasionally unable to save their selection in User-type custom fields.

#36474

Brand New 7.87.1

Oct 7, 2024

Corección de Errores

Crítico

We've resolved an issue where visibility rules and/or featured articles were lost after editing a category.

#36444

Brand New 7.87.0

Oct 4, 2024

Funcionalidades y Mejoras

Nueva

Increased pagination limit for the /incidents.details.by.view endpoint

We've updated the GET /incidents.details.by.view API endpoint to return up to 1000 incidents per page.

#31239

Corección de Errores

Menor

Fixed a bug where the details of the first announcement were always displayed when accessing any announcement from the Announcement management screen.

#36332

Mayor

We've resolved an issue where an SLA condition based on a custom field of type "list" was not applied until an update was made to the request.

#35688

Menor

Fixed a bug where system logs failed to show the name of the help desk when associating it with a category.

#35639

Menor

Fix for an issue that prevented users from selecting recipients in duplicated email steps in Workflows.

#35336

Menor

Fix for an issue with the visibility of custom fields when assigned to specific categories.

#35234

Menor

Fixed a bug where updating SSL certificates caused Service Desk failures for certain On-Premise customers.

#35065

Menor

Before this fix, users were prevented from deleting a field that was used in a deleted approval step in Workflows.

#35006

Menor

We've fixed an issue where "Action required: Request to assign" emails were not sent when the help desk was outside of working hours.

#34859

Menor

We've fixed an issue where the body configuration in SLA and Automation templates did not respect the HTML format.

#33445

Menor

Fix for an issue with the order of events in the history of a Workflow request.

#21807

Menor

Before this fix, when updating a Workflow title and sending it as a variable in a web service call, the previous title was transmitted instead of the updated one.

#20467