Service Management Releases

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Brand New 8.23.3 Stable 8.22.6 LTS 8.13.34

Para versiones más antiguas haga click aquí

Brand New 8.23.3

Sep 24, 2026

Corección de Errores

Mayor

Improvements on Knowledge Base integration with SharePoint

#56024

Menor

Improvements on Knowledge Base integration with SharePoint

#55825

Menor

Improvements on Knowledge Base integration with SharePoint

#55824

Menor

Improvements on Knowledge Base integration with SharePoint

#55823

Menor

Improvements on Knowledge Base integration with SharePoint

#55822

Menor

Improvements on Knowledge Base integration with SharePoint

#55821

Menor

Improvements on Knowledge Base integration with SharePoint

#55818

Menor

Improvements on Knowledge Base integration with SharePoint

#55782

Brand New 8.23.2

Sep 23, 2026

Corección de Errores

Menor

Fixed an issue where images in public knowledge base articles couldn't be enlarged.

#55562

Brand New 8.23.1

Sep 21, 2026

Corección de Errores

Crítico

Applied a minor fix to assure system performance.

#55172

Brand New 8.23.0

Sep 18, 2026

Corección de Errores

Menor

Fixed a formatting issue in Data Exports when opened in Excel.

#55142

Menor

Fixed an issue where a request's workflow could keep running after the request itself was cancelled. This happened when an approval within the workflow was also cancelled around the same time, which could generate new stages, approval requests, and desk/agent reassignments on an already-cancelled request.

#55090

Menor

Fixed an issue where the Manager field was not populated for users provisioned via SCIM from Okta.

#54972

Menor

Fixed an issue where Global Search would clear what you were typing while results were still loading.

#54943

Menor

Fixed an issue where workflow custom field labels were not translated after uploading a translated internationalization template.

#54877

Menor

Fixed an issue where dashboard details could appear empty for agents who observe, but aren't members of, a help desk during a holiday.

#54825

Menor

Fixed an issue where iOS push notifications could stop arriving in the background.

#54739

Menor

Fixed an issue where approving or rejecting a custom approval would fail to complete when one of the users configured to be added as an observer was disabled or deleted.

#54564

Mayor

Fixed an issue where the Virtual Service Agent's response was not saved to the conversation history when a user tried to view a request without permission.

#54458

Mayor

Fixed an issue where the Virtual Service Agent failed to recognize a request ID if its prefix was written in lowercase.

#54457

Menor

Fixed an issue where a request could become inaccessible and show an error screen when a Service Management Action mapped a variable left empty by a field's visibility rules.

#54397

Menor

Fixed a rare mail-loop scenario where two user identities sharing the same mailbox could cause repeated automatic notifications.

#54201

Menor

Corrected a report filtering issue where results didn't match the selected group when that same group was also used as a dimension.

#53948

Menor

Fixed an issue with how scheduled reports were delivered and managed after a user's access changed.

#53927

Menor

Improved the performance of request listings, including My Work.

#53697

Menor

Fixed a missing column title in the Observed view of the self-service portal.

#53673

Menor

Fixed an issue where a Tasks stage that copies its tasks from another stage would duplicate those tasks every time the workflow returned to it.

#53287

Menor

Fixed an issue where external users created through the API were treated as having an unvalidated email, causing workflow and validation emails to be silently dropped. They are now created with a validated email.

#52729

Menor

Fixed an issue where the Timezone and Country fields were not populated during SCIM provisioning from Microsoft Entra ID. Both fields now sync correctly.

#52310

Menor

Fixed an issue where a collaborator couldn't see a closed request when filtering by themselves as collaborator.

#52291

Menor

Fixed an issue where special characters in a Tree-type field were not displayed correctly in documents generated from Asset Management.

#28754