Service Management Releases

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Brand New 8.1.2 Stable 8.0.10 LTS 7.102.62

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Brand New 8.1.2

Nov 19, 2025

Corección de Errores

Menor

Fixed an issue preventing the Virtual Agent from helping users. This issue made the Virtual Agent answer "An error has occured. Please try again in a few minutes".

#47008

Brand New 8.1.1

Nov 18, 2025

Funcionalidades y Mejoras

Nueva

General improvements

Bug-fixing and general improvements

#45268

Corección de Errores

Menor

Resolved an issue where scheduled reports showed empty SLA Status columns (First Response and Resolution). These fields are now exported correctly with the appropriate SLA status information.

#46954

Brand New 8.1.0

Nov 17, 2025

Funcionalidades y Mejoras

Nueva

Dynamic Fields in Workflow Forms

You can now define visibility rules for form fields to display only the information that matters. This makes forms cleaner, easier to complete, and more efficient to manage.

#46829

Nueva

N/A

Fixed an issue where not applicable toggles were displayed in the AI hub configuration page

#46500

Nueva

Configurable conversation display in requests

We added a new toggle in the In-app Virtual Service Agent configuration for admins to determine if conversations must be displayed in requests.

#46223

Nueva

Total Count Relationships (Problems) in Dashboards and Reports

Dashboards and reports can now display the total number of related problems, helping users quickly identify how many problems are linked to their requests.

#43554

Corección de Errores

Menor

Fixed a translation issue with custom fields in WhatsApp and MS Teams

#46393

Menor

Fix for a bug where editing a workflow failed after adding IGAM stages under specific scenarios; editing now works correctly after IGAM stages are added.

#46277

Menor

Resolved an issue in workflow configuration where the Add Variable modal closed or prevented clicking when the variables list required scrolling; you can now add variables even with long lists.

#46153

Menor

Fix for a bug where workflow creation and edit timestamps displayed incorrect times; timestamps now show the correct local time.

#46060

Menor

Dashboard configuration options now update correctly when changing the user’s language.

#45925

Menor

Improved system stability in Reports to prevent errors that could occur when handling a large number of inactive open requests.

#45811

Menor

Resolved an issue where conditional rules using a Configuration Item field linked to IGAM were not saved in workflows; conditions are now preserved and executed as configured.

#45732

Menor

End users can now reassign custom approvals when they are the approval manager.

#45586

Mayor

The /incidents.details.by.view endpoint now includes the Linked CIs column in its response.

#45562

Menor

Fixed an issue were a duplicated MS Teams channel was created when trying to open an existing one.

#45401

Menor

Updated installers to include newer versions of OpenSSL, Apache, and PHP to ensure up-to-date runtime components.

#45318

Menor

In My Work, switching tabs after opening notifications from two requests no longer causes an error screen.

#42281

Menor

Fix for a bug where the Paraguay (Asunción) timezone was applied as GMT-4 instead of GMT-3; Asunción now uses the correct GMT-3 timezone.

#41305