Service Management Releases

¿Qué hay de nuevo en Service Management? Navega un registro detallado de versiones sobre las nuevas funcionalidades y correcciones.

Brand New 7.95.5 Stable 7.94.10 LTS 7.89.29

Para versiones más antiguas haga click aquí

Brand New 7.95.5

Jan 31, 2025

Corección de Errores

Menor

InvGate AI Service performance improvements.

#39473

Brand New 7.95.4

Jan 30, 2025

Corección de Errores

Menor

Fixed an issue where retrieving the Teams integration failed when the Virtual Agent status was set to "disabled."

#39498

Brand New 7.95.3

Jan 29, 2025

Corección de Errores

Menor

Resolved an issue where the Requests view in the Self-Service Portal failed to load under certain conditions.

#39463

Menor

Minor performance enhancements.

#39462

Brand New 7.95.1

Jan 27, 2025

Corección de Errores

Menor

Minor performance enhancements.

#39368

Brand New 7.95.0

Jan 24, 2025

Funcionalidades y Mejoras

Nueva

UX Improvements over Agent Augmentation

You can now select related request to be deleted.

#38418

Nueva

AI-Powered Quick Replies for Agents

Empower agents with AI-generated quick replies designed to acknowledge requests or ask for additional information. This feature analyzes request context to create precise and efficient messages, streamlining communication and improving response times.

#38405

Nueva

Enhanced Predefined Views in the End User Portal

Improved the design of predefined views in the End User portal, enhancing consistency across Service Management and providing a clearer, more intuitive way for users to view and manage their requests.

#28262

Corección de Errores

Menor

Fixed an issue that cause an unexpected UI behavior affecting an options menu

#39070

Menor

Corrected a missing translation for the subtitle of the dashboard sharing popup. Now it will correctly show the translation according to the selected language.

#39059

Menor

Resolved an issue that previously prevented users from saving new changes made to large workflows. All modifications can now be saved successfully.

#38982

Mayor

Fixed an issue where selecting a tag in a CI-type custom field integrated with InvGate Asset Management caused the tag to appear duplicated in the list.

#38832

Menor

Resolved a concurrency issue that could lead to workflow duplication when deploying and saving changes simultaneously. This update enhances data integrity and prevents unintended workflow duplications during concurrent modifications.

#38619

Menor

Resolved an issue in the Self-Service Portal where searching for a category returned only one result if there were two categories and the title of one was a keyword in the other.

#38348

Menor

Fixing an issue affecting email notifications

#33949