Service Management Lançamentos

O que há de novo no Service Management? Navegue por um registro de lançamento detalhado das novas funcionalidades e correções.

Brand New 8.0.0 Stable 7.114.5 LTS 7.102.60

Brand New 8.0.0

Oct 31, 2025

Características e melhorias

Novo

Obtain requests tasks information with /incident.tasks endpoint

Added an endpoint that allows fetching all tasks associated with a specific request, enabling easier integration and task management through the API.

#24276

Novo

Configurable end-user visibility of other users

We’re introducing new configuration options to help improve privacy and reduce misuse when adding observers to requests. Administrators can now define which users end customers are allowed to add as observers or mention—based on criteria such as company, location, or group.

#11550

Novo

Dark Mode: Designed for Comfort and Focus

Personalize your experience with a theme that adapts to your environment. Whether day or night, Dark Mode helps you stay comfortable and focused.

#10660

Correção de erros

Menor

We've added some missing translations.

#46311

Crítico

Resolved an issue where subflow ticket creation was not triggered due to visibility rules restricting access to the configured priority.

#46221

Menor

Resolved an issue that prevented the user configuration module from being displayed.

#46173

Menor

Resolved an issue where the number of watchers within a company was displayed incorrectly after users were removed as observers.

#46033

Menor

Fixed an issue where custom fields appeared mixed with regular fields when defining filters in automations, SLAs, or OLAs, instead of being properly grouped.

#45935

Menor

Added missing translations

#45908

Menor

The Intervals report now excludes reopened requests, ensuring its request counts match the Requests report.

#45746

Maior

Fixed an issue making custom MS Teams installations fail when adding profile pictures

#45693

Maior

Fix for a deployment issue affecting very specific Workflows, ensuring they now deploy correctly and run as expected.

#45593

Menor

Fix for missing translations of Risk and Impact custom fields, ensuring they now display in the correct language based on the instance configuration.

#45535

Menor

Fix for an issue where the API /cf.fields.by.category always returned the same Custom Fields, ignoring the specified category_id. The API now correctly returns only the Custom Fields associated with the requested category.

#45516

Menor

General fixes for Workflow Canvas, improving stability and resolving various issues for smoother functionality and user experience.

#45284

Menor

Resolved a problem that caused two browser tabs to open when clicking the IGAM shortcut.

#44617

Menor

Improved articles search performance in knowledge base.

#44264

Menor

Resolved an issue where the is (or is a child of) operator didn’t return results in reports and views when filtering by deleted help desks.

#44152

Menor

Requests from help desks that cannot be accessed are no longer shown in views.

#43725

Menor

Requests views now display results correctly even when multiple requests are being created at the same time.

#43184

Menor

Automation rules now require the exact subject configured to trigger actions, ensuring they only execute when the subject matches as intended.

#36498

Menor

Improved performance when exporting data from users module.

#31398

Menor

The Hide empty values checkbox in dashboards now applies specifically to Drill Down views, reflecting where it actually takes effect.

#16789