Service Management Lançamentos

O que há de novo no Service Management? Navegue por um registro de lançamento detalhado das novas funcionalidades e correções.

Brand New 7.99.4 Stable 7.98.8 LTS 7.89.42

Para versões mais antigas, clique aqui

Brand New 7.99.4

Mar 28, 2025

Correção de erros

Maior

We fixed a minor issue related to the Knowledge Base.

#41120

Crítico

We fixed an issue where SLAs were not pausing during approval stages in workflows.

#41058

Brand New 7.99.2

Mar 26, 2025

Correção de erros

Maior

Fixed issues preventing web-services calls to interact with private IP addresses.

#40971

Crítico

Fixed issue that allowed scanning assets without corresponding configuration.

#40965

Brand New 7.99.0

Mar 21, 2025

Características e melhorias

Novo

Propagation of Field Values from Major Incidents

Field values can now be propagated from major incidents to related incidents, ensuring consistency and reducing manual updates.

#20931

Novo

Recurrent Approval Reminders

Never miss a pending approval! Set up automated recurring reminders to keep approvals on track and ensure timely actions.

#7478

Correção de erros

Menor

Styles for the group and company selector now load correctly when editing visibility options in the general settings of a workflow.

#40599

Menor

Resolved an issue that caused errors in certain cases when editing conditional stages in workflows, ensuring they can now be modified without issues.

#40314

Maior

Fixed character encoding handling to ensure special characters are correctly imported without being altered.

#40238

Menor

The Microsoft Teams integration link to conversation in a user's panel is now visible again.

#40186

Menor

Fix an issue that prevented some attachments in email-generated requests from displaying correctly

#40137

Menor

Fixed a bug where canceling a request at the approval stage, under specific conditions, prevented the workflow from closing correctly.

#39047

Menor

The help desk creation and edit overlay no longer closes unexpectedly after changes in the help desk's members.

#37493

Menor

Minor fixes applied to workflow templates.

#37460

Menor

Resolved an issue where requests with no rating showed a '0' in the export instead of leaving the rating field blank, thus causing unintended confusion.

#37456

Maior

AI-generated category keywords now stay within character limits, ensuring users can save changes without issues.

#32160

Menor

Fixed a visual issue where selecting a user field in the first stage of a workflow would also select the duplicated user fields in subsequent stages. This issue only affected the display, as the email was still sent correctly to the intended recipient.

#15420