Service Management Lançamentos

O que há de novo no Service Management? Navegue por um registro de lançamento detalhado das novas funcionalidades e correções.

Brand New 7.106.4 Stable 7.105.12 LTS 7.102.32

Brand New 7.106.4

Jul 4, 2025

Características e melhorias

Novo

New setting available to disable Self-Service Portal for Agents

Following user feedback, we've added a new option that allows you to disable Self-Service Portal for Agents at any time. You’ll find it under Settings > General > Portals > Agent.

#43602

Brand New 7.106.3

Jul 3, 2025

Correção de erros

Menor

Resolved a validation issue that prevented editing requests with required File-type custom fields.

#43539

Menor

Tabs in the Requests section within the Self-service portal now display correctly.

#43501

Brand New 7.106.2

Jul 2, 2025

Correção de erros

Maior

Bug-fixing and general improvements.

#43463

Brand New 7.106.1

Jul 1, 2025

Correção de erros

Maior

Fixed an issue that prevented automations triggering when creating requests through workflow steps.

#42416

Brand New 7.106.0

Jun 28, 2025

Características e melhorias

Novo

Centralized reporting for Custom Shareable Fields

We’ve enhanced our reporting capabilities to provide a more efficient and unified experience when working with shared custom fields across multiple workflows. Previously, each workflow treated the same shared field as unique, creating separated columns in reports. Now, when a custom shareable field is used in multiple workflows, you’ll have the option to report it in just one column, showing the latest value, simplifying data consolidation, and improving the efficiency of reports, views, dashboards and fields you export.

#43128

Novo

Introducing Sentiment Analysis: Elevate Prioritization with AI-Powered Insights

We are excited to introduce Sentiment Analysis in InvGate Service Management. This new AI-powered feature interprets the sentiment of customer interactions within a request —positive, neutral, or negative— helping support teams better understand emotional context. Sentiment values can also be used in automations to trigger actions such as re-prioritizing requests or adjusting workflows for improved service outcomes.

#43025

Novo

New workflow templates

Boost your workflows with our latest templates: Relocation Request, Annual Audit, Visitor Entry, Legal Document Review, and Contract Renewal. Each comes with built-in approvals, forms, and conditionals ready to use and easy to tailor to your needs. Try them now and save valuable setup time!

#41145

Novo

Propagate Replies from Major Incidents to Related Requests

We’re introducing the ability to propagate replies from Major Incidents (MIs) to all their related active requests. This helps support agents efficiently update all impacted users in one go—whether it’s sharing an ETA, confirming action, or posting a general update.

#16969

Correção de erros

Menor

Enhanced the participants section in the request screen to provide a cleaner display without unnecessary horizontal scroll bars.

#43221

Menor

Bug-fixing and general improvements.

#43101

Menor

Improved the request history to correctly handle cases where linked Asset Management documents no longer exist.

#43097

Menor

Improved workflow import process to better handle conditional stages referencing other unavailable stages.

#43077

Menor

Adjusted validation rules to support request cancellation in forms with required File fields.

#42895

Menor

Resolved an issue affecting LDAP user searches within user fields.

#42674

Maior

Improved the Edit Request action to handle cases where the workflow attempts to edit its own title.

#42383

Menor

Enhanced compatibility of imported workflows that include conditional stages based on Shared Custom Fields.

#42177

Menor

Requests (With Rating) metric no longer includes requests that were closed without a rating.

#41982

Maior

Resolved an issue on mobile where the list of approvers wouldn’t load when viewing a pending approval, showing a blank screen instead.

#41115

Menor

Fixed an issue where assignments to a help desk outside business hours were not recorded in the request history.

#38332

Menor

Fixed an issue that allowed requests assigned to help desks to be recategorized into categories linked to a process.

#37680

Menor

Fixed an issue where dashboards using the Requests (Backlog) metric with an Agent filter didn’t retain the selected agent after saving.

#37596

Menor

Resolved an issue where, after setting a user as the request customer and assigning them a location, that location was incorrectly preselected during request editing.

#35456