Service Management Lançamentos

O que há de novo no Service Management? Navegue por um registro de lançamento detalhado das novas funcionalidades e correções.

Brand New 8.3.4 Stable 8.2.9 LTS 8.0.24

Brand New 8.3.4

Dec 22, 2025

Correção de erros

Maior

The “Reassign request” automation action now executes correctly even when other actions are queued, ensuring consistent and reliable automation behavior.

#47551

Brand New 8.3.3

Dec 17, 2025

Correção de erros

Menor

Bug-fixing and general improvements

#47536

Brand New 8.3.1

Dec 16, 2025

Correção de erros

Menor

Fixed an issue making the VSA suggest parent categories for which the user didn't have select permissions.

#47460

Brand New 8.3.0

Dec 15, 2025

Características e melhorias

Novo

Improvements for Onboarding Workflow template

We have made improvements to the Onboarding Workflow template.

#47194

Novo

Smarter workflows with automated tag management

Enhance your automation capabilities by allowing workflows to assign and unassign Asset Management tags. This update improves asset organization and streamlines tag management across your processes.

#40011

Novo

New POST Method Added to /timetracking Endpoint

We’ve expanded the timetracking API by adding support for the POST method. This enhancement allows systems to create new time entries programmatically, enabling smoother integrations, more flexible workflow automations, and improved tracking of agent activity across tools.

#12010

Correção de erros

Menor

Fixed an issue where attachments were not included in solution proposal email notifications for external users when using the {{ATTACHED_FILES_LINKS}} variable.

#47012

Menor

Fixed an issue where integrations failed when the configuration name contained long text.

#47002

Menor

Resolved an issue where list fields in Subflows were not being populated when passing parameters from a Workflow. List values are now correctly assigned when the name–key structure matches between the Workflow and the request field.

#46752

Menor

Fixed an issue where reopening the attachment overlay after uploading files incorrectly displayed previously successful uploads as failed.

#46731

Menor

End-user approvals now correctly add the user as an observer even when no comment is provided, ensuring they maintain visibility of the request in their portal.

#46111

Menor

Fixed an issue where requests created from the mobile app were incorrectly recorded with the source "Web".

#45738

Menor

Fix for a bug where conditional steps did not correctly interpret variables from a web service if they contained the "&" character. These variables are now evaluated as expected.

#44032

Maior

Requests no longer appear duplicated in views when there are multiple observers in the request.

#42755

Menor

In the mobile requests list, items are now displayed from most recent to oldest, providing a clearer and more intuitive order.

#42080

Menor

Updated the “Last X Months” date filter label by adding “(Complete)” to better reflect its behavior.

#40450