Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.75.0 Stable 7.74.2 Core 7.73.4 LTS 7.64.24

For older versions click here

Brand New 7.75.0

Apr 24, 2024

Features and Improvements

New

Text-type custom fields of workflows now available as filter conditions

Users can now filter views, dashboard charts and reports based on text-type custom fields of workflows.

#32341

New

Multi-SAML support now available in Service Desk

Admins can now connect and configure multiple identity providers via the SAML protocol in Service Desk, which provides a more flexible and scalable user management and authentication experience.

#18089

Bug Fixes

Major

We've resolved an issue where dashboards were not displaying unassigned requests correctly.

#32235

Minor

Fixed a bug where users couldn't modify dashboard charts configured with deleted custom fields.

#32189

Minor

Fix for a bug where simultaneous interactions with approvals could lead to unexpected issues.

#29667

Minor

Fixed a bug where dashboard charts would, under certain circumstances, inaccurately display data when using the Solutions (Rejected) metric.

#24858

Minor

Fixed a bug where specific help desks and levels were occasionally unavailable for selection when assigning holiday calendars.

#23987