Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.46.2 Stable 7.45.6 Core 7.44.7 LTS 7.34.27
Core 7.44.7
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Core 7.44.6
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Core 7.44.5
Mar 10, 2023
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
#23752
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Core 7.44.4
Mar 3, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
#24740
Major
Solves a bug when searching for categories.
#24703
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Core 7.44.3
Mar 1, 2022
Bug Fixes
Major
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
#24736
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
Core 7.44.2
Feb 28, 2023
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Minor
We've improved the performance when looking for requests to merge.
#24367
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
Core 7.44.1
Feb 13, 2023
Bug Fixes
Critical
Solves a bug in our API response format for instances using PHP 8.1.
#24470
Major
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
#24469
Core 7.44.0
Feb 10, 2023
Features and Improvements
New
New DELETE method added to /incident.custom_field endpoint
From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.
#24193
New
Performance enhancements to the request screen
We've enhanced loading times when working with requests by limiting the amount of participants displayed.
#23646
New
Scope filters for CI fields
With this new feature, you'll be able to limit the display of Configuration Items (CIs) in search results for custom fields and Workflow fields of the type CI, thus restricting the options available for selection by users.
#23629
New
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
#23582
Bug Fixes
Major
Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.
#24232
Minor
Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.
#23774
Minor
Solves a bug that prevented Knowledge Base articles from being displayed in request descriptions during creation.
#23427
Minor
Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.
#22484