Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.46.2 Stable 7.45.6 Core 7.44.7 LTS 7.34.27

For older versions click here

Core 7.44.7

Mar 20, 2023

Bug Fixes

Major

Fix for a bug that prevented downloading attachments from field type fields in certain instances.

#25020

Core 7.44.6

Mar 16, 2023

Bug Fixes

Major

Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.

#24983

Major

Solves a bug that resulted in email notifications missing attachments when a user was mentioned.

#24931

Core 7.44.5

Mar 10, 2023

Bug Fixes

Minor

Fix for a bug that prevented the full path of a CI's location from being displayed in its details.

#24718

Minor

Solves a bug in the Help Desk filter from reports.

#24678

Minor

Solves a bug that caused unnecessary updates on the last usage date of licenses.

#24638

Major

Fixes a bug that was preventing users from viewing the details of CIs related to requests.

#24554

Minor

Before this fix, the API endpoint /user.by returned deleted users.

#24306

Minor

Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.

#24216

Major

Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.

#24188

Major

Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.

#23752

Major

Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.

#23120

Core 7.44.4

Mar 3, 2023

Features and Improvements

New

Enhanced performance for workflow requests

We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.

#23645

Bug Fixes

Major

Before this fix, the Microsoft Teams bot was unresponsive in certain instances.

#24759

Minor

Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.

#24740

Major

Solves a bug when searching for categories.

#24703

Major

Solves a bug that caused SLAs for closed requests to continue running.

#24672

Minor

Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.

#20739

Core 7.44.3

Mar 1, 2022

Bug Fixes

Major

Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.

#24736

Major

Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.

#24623

Core 7.44.2

Feb 28, 2023

Bug Fixes

Major

Fix for a bug when assigning agents to Help Desks through the user's profile.

#24517

Minor

We've improved the performance when looking for requests to merge.

#24367

Major

Before this fix, the CIs that were related to a user were not displayed in their profile.

#23494

Core 7.44.1

Feb 13, 2023

Bug Fixes

Critical

Solves a bug in our API response format for instances using PHP 8.1.

#24470

Major

Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.

#24469

Core 7.44.0

Feb 10, 2023

Features and Improvements

New

New DELETE method added to /incident.custom_field endpoint

From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.

#24193

New

Performance enhancements to the request screen

We've enhanced loading times when working with requests by limiting the amount of participants displayed.

#23646

New

Scope filters for CI fields

With this new feature, you'll be able to limit the display of Configuration Items (CIs) in search results for custom fields and Workflow fields of the type CI, thus restricting the options available for selection by users.

#23629

New

Performance enhancements to user profiles

We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.

#23582

Bug Fixes

Major

Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.

#24232

Minor

Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.

#23774

Minor

Solves a bug that prevented Knowledge Base articles from being displayed in request descriptions during creation.

#23427

Minor

Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.

#22484