Service Desk Releases

Core 7.62.10

Nov 27, 2023

Bug Fixes

Minor

Fixed a bug causing errors when linking a new external entity to a request.

#30071

Core 7.62.9

Nov 20, 2023

Bug Fixes

Minor

Fixed a bug in the search query for associating requests, where open requests were not considered when searching strictly by ID.

#29821

Minor

Fixed a bug that caused the deletion of email recipients when editing an automation with email sending.

#29681

Minor

Fixed a bug where text enclosed between angle brackets in text-type custom fields would disappear if the code inside was not recognized.

#29386

Minor

We've resolved a bug where scheduled requests were created with incorrect location IDs.

#28800

Core 7.62.8

Nov 13, 2023

Bug Fixes

Minor

Fixed a SAML authentication bug.

#29856

Core 7.62.7

Nov 8, 2023

Bug Fixes

Minor

We have fixed an issue that was affecting the order displayed within categories when the 'Personalized Order' option was enabled.

#29845

Minor

Fixed a bug that prevented the deletion of JSON Client ID files in configured Google OAuth authentication services.

#29823

Core 7.62.6

Nov 5, 2023

Features and Improvements

New

Retroactively update hourly costs

This feature enables users to set a past date from which hourly costs become effective, allowing them to make retroactive changes to the cost of hours worked.

#26485

Bug Fixes

Minor

We've fixed the issue where by clicking on the save button under the "General" section within the "Requests" configuration resulted in an unintended swap between the new views and the old views for "Requested" and "Requests".

#29530

Minor

Fixes an issue that caused single-level tree-type custom fields to be displayed incorrectly in dashboards, reports, and views.

#29104

Minor

Fix for a bug that, when selecting "General variable - Customer Manager" with the "is" operator in a Workflow conditional path, prevented selecting a user.

#26852

Minor

Fixes a bug where selecting all filtered help desks would inadvertently choose all help desks.

#26671

Core 7.62.5

Nov 2, 2023

Bug Fixes

Minor

Fixed an issue where reordering categories to a specific position did not preserve the modified order after saving, causing them to revert to their original state.

#29351

Core 7.62.4

Oct 31, 2023

Bug Fixes

Minor

We fixed a bug that was preventing the summarization of large articles from the Knowledge Base.

#29689

Minor

Fixes an issue that resulted in excessive log generation when users tried to login in using SAML.

#29569

Core 7.62.3

Oct 30, 2023

Bug Fixes

Minor

Fixed an issue related to automatic stage assignment in cases where assigned levels or help desks were outside their working hours.

#29666

Core 7.62.2

Oct 27, 2023

Bug Fixes

Minor

Fixed an issue that was causing complications during the export of custom views.

#29632

Minor

Fix for a bug that caused administrators to lose access to viewing 'all locations' when editing a request.

#29629

Core 7.62.1

Oct 26, 2023

Bug Fixes

Minor

Fix for a bug that sometimes prevented exporting scheduled reports and/or lists of requests under certain conditions.

#29578

Minor

Fix for a bug that was causing some issues when exporting custom views.

#29565

Core 7.62.0

Oct 20, 2023

Features and Improvements

New

Authentication restriction for externally authenticated users

We've added the ability for admins to restrict manual login for users who have authenticated using SAML, Google, and Microsoft services in the past.

#28297

Bug Fixes

Minor

We have fixed the bug where the TICKET_URL variable, when inserted as a hyperlink within an email in an automation, was formatting incorrectly.

#28572

Minor

Fixed a bug that caused issues with closed requests when removing options from lists or trees.

#27197

Minor

Fix for a bug that prevented the user interface of requests from loading correctly when leaving a comment in the request while using the French language.

#24855

Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.