Service Desk Releases

Core 7.49.7

May 22, 2023

Bug Fixes

Major

Fix performance issues in reports.

#26044

Major

Solves a bug that prevented saving changes to working hours in scheduled reports.

#26039

Major

Before this fix, the description and unformatted description fields in scheduled reports were displayed as empty.

#25719

Minor

Solves a bug that occurred when attempting to save body templates without any content.

#25562

Major

Solves a bug that prevented the activation of the working hours option for scheduled requests.

#25529

Major

Before this fix, when filling a form field with a 0 in Workflows, the request history would display 'Empty' instead of 0.

#22049

Core 7.49.6

May 16, 2023

Bug Fixes

Major

Solves a bug that prevented scheduled reports from being sent in certain instances.

#26250

Major

Fix for a bug that prevented Workflows with credentials from being deployed or edited.

#25518

Core 7.49.5

May 9, 2023

Bug Fixes

Major

Solves a bug that prevented users from LDAP groups from being imported in certain scenarios.

#26019

Core 7.49.4

May 9, 2023

Bug Fixes

Minor

Solves a bug in the custom translation for the search box title in the self-service portal.

#25673

Minor

Fix for a visual bug when using long URL addresses in the web services calls configuration.

#25617

Minor

Before this fix, when copying rich text in the 'URL address' field from the web services calls configuration, would result in the format being copied.

#25616

Minor

Fix for a bug in Dashboards when changing the system language.

#25608

Core 7.49.3

Apr 28, 2023

Bug Fixes

Critical

Solves a bug that caused the user validation email to be sent when the configured outgoing email account type was Microsoft OAuth 2.0.

#25888

Core 7.49.2

Apr 27, 2023

Bug Fixes

Major

Solves a bug that prevented Gmail OAuth 2.0 incoming email accounts from being configured in certain instances.

#25812

Major

Solves a bug in the configuration of the incoming email when using certain credentials.

#25787

Major

Fix for a bug that prevented obtaining a new token when modifying the configuration of OAuth 2.0 incoming email accounts.

#25770

Major

Before this fix, when editing and testing the connectivity of incoming email accounts, the tests were always reporting a successful connection, even when the credentials were incorrect.

#25769

Major

Before this fix, the /incident and /incident.comment API endpoints were not correctly returning some Portuguese characters.

#25506

Core 7.49.1

Apr 24, 2023

Bug Fixes

Minor

Fixes some missing translations.

#25732

Core 7.49.0

Apr 22, 2023

Features and Improvements

New

Approval management permissions

With this feature, it is now possible to set up an Approval Manager to handle approvals when the original approvers are absent. Additionally, administrators have the ability to reassign approvers as needed.

#24225

New

OAuth 2.0 for incoming and outgoing emails configurations

From now on, the OAuth 2.0 authentication method is available for both incoming and outgoing email configurations.

#20773

New

New notification for failed scheduled reports

With this feature, users who create scheduled reports will receive a notification when a report is deactivated when failing to generate.

#19225

New

Dynamics URLs in Web Service calls

From now on, you can configure Web Service calls using dynamics URLs with variables in Workflows, Automated actions, SLAs and Approvals.

#12255

Bug Fixes

Major

Before this fix, users were unable to add CIs through the PATCH method from the /incident.custom_field endpoint.

#25564

Major

Solves a bug that prevented users from being deactivated or deleted in some instances when they were approvers in Workflow stages.

#25507

Minor

Before this fix, the API endpoint /cis.by.id was not properly providing the name of the CI in some instances.

#25161

Minor

Fix for a bug that prevented users from being deleted via the /users API endpoint in Workflow Web Service call stages.

#23313

Minor

Solves a bug that prevented users from duplicating Help Desks.

#22644

Minor

Before this fix, if agents created a request in a category associated with their help desk, and the help desk assigment method was 'free', the request would be automatically assigned to them.

#21583

Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.