Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.75.0 Stable 7.74.2 Core 7.73.4 LTS 7.64.24

For older versions click here

Core 7.73.4

Apr 24, 2024

Bug Fixes

Major

We've resolved an issue where dashboards were not displaying unassigned requests correctly.

#32235

Minor

Fixed a bug where users couldn't modify dashboard charts configured with deleted custom fields.

#32189

Minor

Fix for a bug where simultaneous interactions with approvals could lead to unexpected issues.

#29667

Minor

Fixed a bug where dashboard charts would, under certain circumstances, inaccurately display data when using the Solutions (Rejected) metric.

#24858

Minor

Fixed a bug where specific help desks and levels were occasionally unavailable for selection when assigning holiday calendars.

#23987

Core 7.73.2

Apr 8, 2024

Bug Fixes

Minor

Fix for a bug that affected the UI of specific instances when using a web service stage within workflows.

#32327

Minor

Certain mail configurations, including Custom Sender Addresses, have been enhanced to ensure accurate sender details without disruptions.

#31597

Core 7.73.1

Mar 26, 2024

Bug Fixes

Minor

Fixed a UI issue caused by opening certain workflow requests.

#32325

Major

Fixed a bug where workflow execution was blocked due to undefined variables in a web service stage.

#32299

Core 7.73.0

Mar 24, 2024

Features and Improvements

New

AI features on help desks with restricted access

In anticipation of the upcoming deployment of On-Premise AI Hub, we're limiting AI functionalities on help desks with restricted access.

#32032

Bug Fixes

Minor

Fix for a bug that affected incoming emails with double header in certain instances.

#32170

Minor

Resolved issue where executing a workflow with a form allowing selection from a list displayed the field name instead of the selected value in subsequent stages.

#31841

Minor

We've resolved a bug where updating the SLA of a request that was waiting for an approval did not pause the new SLA that applied to the request.

#31472

Minor

We've fixed a bug where selecting "Reply and solve" for a comment when a custom field within the request was required to be completed resulted in the button being disabled, preventing any action.

#31339

Minor

We've resolved a bug where configured types in the import catalog template were not preserved during the import process.

#31034

Minor

Resolved the issue of creating a KB article with a title or description containing accents, reaching the maximum character limit. Implemented a solution where a pop-up now alerts users upon reaching the character limit.

#30556

Minor

Fix implemented for an issue preventing correct configuration of anchor links within articles.

#29787

Minor

Fixed an issue where relating Configuration Items to CI Custom Fields was not possible during the configuration of Scheduled Requests.

#29155

Minor

Fix an issue causing workflow approvals to freeze when specific assigned users are deleted and the admin tries to reassign it.

#28746

Minor

Fix for a bug that was preventing unlinking an Insight CI on a request.

#22274