Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
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Mar 20, 2023
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
Mar 16, 2023
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
Mar 10, 2023
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
Solves a bug in the Help Desk filter from reports.
Solves a bug that caused unnecessary updates on the last usage date of licenses.
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
Before this fix, the API endpoint /user.by returned deleted users.
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
Mar 3, 2023
Features and Improvements
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
Solves a bug when searching for categories.
Solves a bug that caused SLAs for closed requests to continue running.
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
Mar 1, 2022
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
Feb 28, 2023
Fix for a bug when assigning agents to Help Desks through the user's profile.
We've improved the performance when looking for requests to merge.
Before this fix, the CIs that were related to a user were not displayed in their profile.
Feb 13, 2023
Solves a bug in our API response format for instances using PHP 8.1.
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
Feb 10, 2023
Features and Improvements
New DELETE method added to /incident.custom_field endpoint
From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.
Performance enhancements to the request screen
We've enhanced loading times when working with requests by limiting the amount of participants displayed.
Scope filters for CI fields
With this new feature, you'll be able to limit the display of Configuration Items (CIs) in search results for custom fields and Workflow fields of the type CI, thus restricting the options available for selection by users.
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.
Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.
Solves a bug that prevented Knowledge Base articles from being displayed in request descriptions during creation.
Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.
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