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Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
Brand New
7.64.2
Stable
7.63.6
Core
7.62.10
LTS
7.49.44
For older versions click here
Core 7.62.10
Nov 27, 2023
Bug Fixes
Minor
Fixed a bug causing errors when linking a new external entity to a request.
#30071
Core 7.62.9
Nov 20, 2023
Bug Fixes
Minor
Fixed a bug in the search query for associating requests, where open requests were not considered when searching strictly by ID.
#29821
Minor
Fixed a bug that caused the deletion of email recipients when editing an automation with email sending.
#29681
Minor
Fixed a bug where text enclosed between angle brackets in text-type custom fields would disappear if the code inside was not recognized.
#29386
Minor
We've resolved a bug where scheduled requests were created with incorrect location IDs.
#28800
Core 7.62.8
Nov 13, 2023
Bug Fixes
Minor
Fixed a SAML authentication bug.
#29856
Core 7.62.7
Nov 8, 2023
Bug Fixes
Minor
We have fixed an issue that was affecting the order displayed within categories when the 'Personalized Order' option was enabled.
#29845
Minor
Fixed a bug that prevented the deletion of JSON Client ID files in configured Google OAuth authentication services.
#29823
Core 7.62.6
Nov 5, 2023
Features and Improvements
New
Retroactively update hourly costs
This feature enables users to set a past date from which hourly costs become effective, allowing them to make retroactive changes to the cost of hours worked.
#26485
Bug Fixes
Minor
We've fixed the issue where by clicking on the save button under the "General" section within the "Requests" configuration resulted in an unintended swap between the new views and the old views for "Requested" and "Requests".
#29530
Minor
Fixes an issue that caused single-level tree-type custom fields to be displayed incorrectly in dashboards, reports, and views.
#29104
Minor
Fix for a bug that, when selecting "General variable - Customer Manager" with the "is" operator in a Workflow conditional path, prevented selecting a user.
#26852
Minor
Fixes a bug where selecting all filtered help desks would inadvertently choose all help desks.
#26671
Core 7.62.5
Nov 2, 2023
Bug Fixes
Minor
Fixed an issue where reordering categories to a specific position did not preserve the modified order after saving, causing them to revert to their original state.
#29351
Core 7.62.4
Oct 31, 2023
Bug Fixes
Minor
We fixed a bug that was preventing the summarization of large articles from the Knowledge Base.
#29689
Minor
Fixes an issue that resulted in excessive log generation when users tried to login in using SAML.
#29569
Core 7.62.3
Oct 30, 2023
Bug Fixes
Minor
Fixed an issue related to automatic stage assignment in cases where assigned levels or help desks were outside their working hours.
#29666
Core 7.62.2
Oct 27, 2023
Bug Fixes
Minor
Fixed an issue that was causing complications during the export of custom views.
#29632
Minor
Fix for a bug that caused administrators to lose access to viewing 'all locations' when editing a request.
#29629
Core 7.62.1
Oct 26, 2023
Bug Fixes
Minor
Fix for a bug that sometimes prevented exporting scheduled reports and/or lists of requests under certain conditions.
#29578
Minor
Fix for a bug that was causing some issues when exporting custom views.
#29565
Core 7.62.0
Oct 20, 2023
Features and Improvements
New
Authentication restriction for externally authenticated users
We've added the ability for admins to restrict manual login for users who have authenticated using SAML, Google, and Microsoft services in the past.
#28297
Bug Fixes
Minor
We have fixed the bug where the TICKET_URL variable, when inserted as a hyperlink within an email in an automation, was formatting incorrectly.
#28572
Minor
Fixed a bug that caused issues with closed requests when removing options from lists or trees.
#27197
Minor
Fix for a bug that prevented the user interface of requests from loading correctly when leaving a comment in the request while using the French language.
#24855
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