Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Version 7.57.16
Sep 18, 2023
Bug Fixes
Minor
Fix for a bug that was restarting the SLA timer when custom and spontaneous approvals, which require multiple votes, received the first approval vote.
#28911
Version 7.57.14
Sep 13, 2023
Bug Fixes
Minor
Fixes a bug that caused text fields in body templates to be displayed incorrectly once the request is submitted.
#28833
Minor
Fix for a bug when attempting to save an automation, SLA, or approval with a Web Service call without authentication.
#28092
Version 7.57.13
Sep 12, 2023
Bug Fixes
Minor
Minor security enhancements.
#28825
Version 7.57.12
Sep 11, 2023
Bug Fixes
Minor
Fixes a bug where interval reports failed to generate results under certain circumstances.
#28243
Minor
Fixes a bug that caused dashboard charts with the 'Last update' filter criteria and the 'is not (range)' operator applied to become stuck in a loading state on SQL Server database engines.
#28129
Minor
We've resolved an issue where category assignment rules were not working correctly when the request creator was a help desk agent with "Manual request assignment" disabled.
#27585
Minor
We have fixed an issue when external users were attempting to accept or reject an approval via email with the configuration 'Links with embedded credentials' enabled.
#27302
Minor
Fixes an issue where the Time availability overlay in the Manager view failed to display correctly upon deleting an agent.
#27239
Minor
Fix for a bug that prevented images added to Knowledge Base articles from being visible when the article was downloaded as a PDF file.
#27199
Minor
We’ve resolved the issue where data from a request using a template was not duplicated as expected.
#26872
Minor
Improved loading times for the Manager view in specific scenarios.
#24883
Minor
Before this fix, when editing and reordering predefined values of custom fields of the List or Tree type using the custom order selector and clicking Save, the changes were not saved.
#22190
Minor
We've resolved a bug that previously hindered the ability to resize images when pasting them into a comment field within a request using Chrome or Edge browsers. This feature now works seamlessly across all browsers, including Firefox.
#21749
Version 7.57.11
Sep 7, 2023
Bug Fixes
Minor
Fixes a bug that prevented workflow approvals from being accepted or rejected.
#28643
Minor
Fixes a bug where interval reports failed to generate results under certain circumstances.
#28243
Minor
Fixes a bug that caused dashboard charts with the 'Last update' filter criteria and the 'is not (range)' operator applied to become stuck in a loading state on SQL Server database engines.
#28129
Minor
We've resolved an issue where category assignment rules were not working correctly when the request creator was a help desk agent with "Manual request assignment" disabled.
#27585
Minor
We have fixed an issue when external users were attempting to accept or reject an approval via email with the configuration 'Links with embedded credentials' enabled.
#27302
Minor
Fixes an issue where the Time availability overlay in the Manager view failed to display correctly upon deleting an agent.
#27239
Minor
Fix for a bug that prevented images added to Knowledge Base articles from being visible when the article was downloaded as a PDF file.
#27199
Minor
We’ve resolved the issue where data from a request using a template was not duplicated as expected.
#26872
Minor
Improved loading times for the Manager view in specific scenarios.
#24883
Minor
Before this fix, when editing and reordering predefined values of custom fields of the List or Tree type using the custom order selector and clicking Save, the changes were not saved.
#22190
Minor
We've resolved a bug that previously hindered the ability to resize images when pasting them into a comment field within a request using Chrome or Edge browsers. This feature now works seamlessly across all browsers, including Firefox.
#21749
Version 7.57.10
Sep 4, 2023
Bug Fixes
Minor
We've resolved a bug where changes made to a request's title through a web service stage were not properly reflected in the actual request.
#28621
Version 7.57.9
Aug 30, 2023
Bug Fixes
Minor
Fix for a bug where approval assignments were not working correctly for users with ongoing absences. This fix ensures that approvers are now correctly assigned in approval requests, even when users have active absences.
#28582
Version 7.57.8
Aug 29, 2023
Bug Fixes
Minor
Notifications will no longer be sent for assignment within requests when a workflow reaches its final stage and already has a designated agent. This refinement ensures the delivery of more accurate notifications.
#28478
Version 7.57.6
Aug 28, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27942
Minor
Fix for a bug on the mobile app that sometimes created requests in the wrong category.
#27916
Minor
Fix for a bug that prevented some Views from being downloadable in XLSX format.
#27902
Minor
We have resolved an issue where our SLAs paused but failed to automatically resume after the spontaneous approval is accepted or rejected.
#27707
Minor
We've fixed an issue where deleting a canned response would unintentionally unlink a body template associated with a category sharing the same ID.
#27453
Minor
Fix for a bug that resulted in broken metric popups when creating a request in a help desk outside of working hours.
#27128
Minor
Fix for a bug that prevented certain users from seeing their requests in “Requests > Help Desks” and caused filters to appear constantly loading.
#25077
Version 7.57.5
Aug 25, 2023
Bug Fixes
Minor
We've added some missing translations.
#28514
Minor
Fixed an issue with the configuration of Microsoft Office 365 GCC and GCC-High (Government Community Cloud) incoming email accounts that prevented receiving emails on these accounts.
#28448
Version 7.57.4
Aug 23, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27942
Version 7.57.3
Aug 18, 2023
Features and Improvements
New
Additional security enhancements
We have improved our logging capabilities upon logging in, capturing additional browser information.
#28295
Version 7.57.1
Aug 15, 2023
Bug Fixes
Minor
Fix for a bug that caused the export of a report's details to fail in some instances.
#28146
Minor
Fix for a bug that caused managers to receive notifications for requests in their help desks that they weren't observing.
#27976
Version 7.57.0
Aug 12, 2023
Features and Improvements
New
Introducing Virtual Agent
Starting now, setting up the brand new Virtual Agent through Microsoft Teams, users will be able to chat to find Knowledge Base articles, relevant request categories, create requests and more from their everyday tools.
#27710
New
Get employee number value through the API
From now on you can get the employee number value from a user through the API /users endpoint.
#27703
New
Use custom headers on Web Services calls
From now on you can send requests with custom headers through Web Services calls on Workflows, SLAs, Automations and Approvals.
#25368
New
All workflow stages can now be assigned
With this update, all stages can now be assigned to either a user or a help desk (with or without a specific user). This new feature brings several benefits, including assigning tickets to the agent in charge of the final stage, avoiding unassigned tickets within reports.
#25185
New
Introducing the Home Screen for our mobile app
The Home Screen plays a vital role in presenting the application effectively to users and highlighting its key features, providing a more engaging and user-friendly experience.
#22406
New
Enhanced User Safety - Warning for External Links
Clicking on external links will now show a warning, ensuring you're informed about the fact that the link leads to an external site.
#21576
New
Default comment privacy customization
Administrators now have the flexibility to set the default privacy of the comments, ensuring a more secure communication experience.
#6022
New
Relating Requests, External Entities, Major Incidents, and Problems from mobile
Now, users can connect requests, external entities, major incidents, and problems within the mobile app. This feature promotes efficient issue tracking, and quicker resolution on the go.
#5141
Bug Fixes
Minor
Fixed an issue where reports of requests with related processes displayed empty results in the Details section.
#27686
Minor
Solved an issue in drilldowns within dashboards where time-related metrics were displaying incorrect time formats.
#14342
Version 7.56.12
Sep 7, 2023
Bug Fixes
Minor
We've resolved a bug where changes made to a request's title through a web service stage were not properly reflected in the actual request.
#28621
Version 7.56.11
Aug 30, 2023
Bug Fixes
Minor
Fix for a bug where approval assignments were not working correctly for users with ongoing absences. This fix ensures that approvers are now correctly assigned in approval requests, even when users have active absences.
#28582
Version 7.56.10
Aug 25, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27942
Minor
Fix for a bug on the mobile app that sometimes created requests in the wrong category.
#27916
Minor
Fix for a bug that prevented some Views from being downloadable in XLSX format.
#27902
Minor
We have resolved an issue where our SLAs paused but failed to automatically resume after the spontaneous approval is accepted or rejected.
#27707
Minor
We've fixed an issue where deleting a canned response would unintentionally unlink a body template associated with a category sharing the same ID.
#27453
Minor
Fix for a bug that resulted in broken metric popups when creating a request in a help desk outside of working hours.
#27128
Minor
Fix for a bug that prevented certain users from seeing their requests in “Requests > Help Desks” and caused filters to appear constantly loading.
#25077
Version 7.56.9
Aug 25, 2023
Bug Fixes
Minor
We've added some missing translations.
#28514
Minor
Fixed an issue with the configuration of Microsoft Office 365 GCC and GCC-High (Government Community Cloud) incoming email accounts that prevented receiving emails on these accounts.
#28448
Version 7.56.8
Aug 23, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27942
Version 7.56.7
Aug 18, 2023
Features and Improvements
New
Additional security enhancements
We have improved our logging capabilities upon logging in, capturing additional browser information.
#28295
Version 7.56.5
Aug 15, 2023
Bug Fixes
Minor
Fix for a bug that caused the export of a report's details to fail in some instances.
#28146
Minor
Fix for a bug that caused managers to receive notifications for requests in their help desks that they weren't observing.
#27976
Version 7.56.4
Aug 12, 2023
Bug Fixes
Minor
Fixed an issue where reports of requests with related processes displayed empty results in the Details section.
#27686
Minor
Solved an issue in drilldowns within dashboards where time-related metrics were displaying incorrect time formats.
#14342
Version 7.56.3
Aug 7, 2023
Bug Fixes
Minor
We have resolved an issue that affected the ticket creation process when selecting a featured category. Users can now create tickets without any disruptions.
#27947
Minor
We have addressed a bug that allowed customers to view internal custom fields intended only for agents. With this fix, the visibility of custom fields has been restricted, ensuring that customers can no longer access internal information.
#27945
Version 7.56.2
Aug 2, 2023
Bug Fixes
Minor
Fixes an issue causing Knowledge Base articles to fail loading when accessed via the self-service portal search bar.
#27828
Minor
Fixes an issue where the 'Help Desk > is one of:' filter criteria would be lost in saved views during the transition to new request views.
#27757
Version 7.56.1
Jul 31, 2023
Bug Fixes
Minor
Fixed an issue that affected report exports and scheduled reports when including empty date-type custom fields.
#27771
Version 7.56.0
Jul 29, 2023
Features and Improvements
New
Unlock the Power of AI - Introducing OpenAI API Integration
By setting up your OpenAI API key, you now can unlock powerful AI capabilities. Benefit from AI-generated responses, including reply shortening, improvement, and expansion, making your interactions smoother and more efficient.
#27670
New
Mobile App for Android
We are thrilled to announce the official release of our mobile app for Android! With this new app, you can now access our Service Desk anytime, anywhere.
#27103
New
Public URLs for Knowledge Base articles
From now on, Knowledge Base articles can be effortlessly shared with non-registered users through Public URLs. This means that individuals outside the Service Desk ecosystem can access and benefit from the shared articles as well as internal users.
#23822
Bug Fixes
Minor
Fix for a bug that prevented details from showing in certain assets from Insight
#27515
Minor
Fix for an issue that prevented workflows from receiving certain documents from Insight
#27290
Minor
Fix for an issue that displayed requests from deleted categories while creating a report or a view.
#27274
Major
Fix for a bug that affected notifications to managers when an agent approved or rejected an approval.
#27151
Minor
Fix for an issue that allowed users to create requests using the MS Teams integration without filling in required custom fields.
#26936
Minor
Fixes an issue that would trigger an unintended notification for changes in the request to pop up after linking an external entity, adding a comment or reassigning the request.
#26773
Minor
Fixes an issue that prevented CIs to be created in InvGate Insight through a Workflow.
#26074
Minor
Fix for an issue that caused delay when modifying tree custom fields with numerous options.
#25652
Major
Before this fix, users' managers were not imported via SCIM user provisioning in Azure integrations.
#25207
Minor
Fix for an issue that was causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online. With this fix, users can now expect to receive reliable notifications regarding updates on their requests.
#22764
Minor
The problem causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online has been fixed, ensuring users receive reliable notifications for updates on their requests.
#20618
Version 7.55.12
Aug 25, 2023
Bug Fixes
Minor
We've added some missing translations.
#28514
Version 7.55.11
Aug 23, 2023
Bug Fixes
Minor
Additional enhancements in login security.
#28438
Version 7.55.10
Aug 18, 2023
Features and Improvements
New
Additional security enhancements
We have improved our logging capabilities upon logging in, capturing additional browser information.
#28295
Version 7.55.8
Aug 15, 2023
Bug Fixes
Minor
Fix for a bug that caused managers to receive notifications for requests in their help desks that they weren't observing.
#27976
Version 7.55.7
Aug 12, 2023
Bug Fixes
Minor
Fixed an issue where reports of requests with related processes displayed empty results in the Details section.
#27686
Minor
Solved an issue in drilldowns within dashboards where time-related metrics were displaying incorrect time formats.
#14342
Version 7.55.6
Aug 7, 2023
Bug Fixes
Minor
We have resolved an issue that affected the ticket creation process when selecting a featured category. Users can now create tickets without any disruptions.
#27947
Minor
We have addressed a bug that allowed customers to view internal custom fields intended only for agents. With this fix, the visibility of custom fields has been restricted, ensuring that customers can no longer access internal information.
#27945
Version 7.55.5
Aug 2, 2023
Bug Fixes
Minor
Fixes an issue where the 'Help Desk > is one of:' filter criteria would be lost in saved views during the transition to new request views.
#27757
Version 7.55.4
Jul 31, 2023
Bug Fixes
Minor
Fixed an issue that affected report exports and scheduled reports when including empty date-type custom fields.
#27771
Version 7.55.3
Jul 29, 2023
Bug Fixes
Minor
Fix for a bug that prevented details from showing in certain assets from Insight
#27515
Minor
Fix for an issue that prevented workflows from receiving certain documents from Insight
#27290
Minor
Fix for an issue that displayed requests from deleted categories while creating a report or a view.
#27274
Major
Fix for a bug that affected notifications to managers when an agent approved or rejected an approval.
#27151
Minor
Fixes an issue that would trigger an unintended notification for changes in the request to pop up after linking an external entity, adding a comment or reassigning the request.
#26773
Minor
Fix for an issue that caused delay when modifying tree custom fields with numerous options.
#25652
Major
Before this fix, users' managers were not imported via SCIM user provisioning in Azure integrations.
#25207
Minor
Fix for an issue that was causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online. With this fix, users can now expect to receive reliable notifications regarding updates on their requests.
#22764
Minor
The problem causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online has been fixed, ensuring users receive reliable notifications for updates on their requests.
#20618
Version 7.55.2
Jul 25, 2023
Bug Fixes
Minor
Fix for an issue that displayed requests from deleted categories while creating a report or a view.
#27274
Version 7.55.1
Jul 19, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27576
Version 7.55.0
Jul 18, 2023
Bug Fixes
Minor
Fixes an issue where the header section obstructed the categories in the Knowledge Base screen.
#27246
Minor
Before this fix, end users approval managers could only reassign approvals when their action was needed.
#27055
Minor
Fix for an issue where reports using the SLA dimension for requests without an SLA would not be drilled down.
#26501
Minor
Fix for an issue that displayed duplicate values when using the 'Summary' option while creating a report.
#26493
Minor
Fix for a bug that prevented the creation or editing of scheduled requests with required custom fields of type 'List' with multiple selection.
#26149
Minor
Fix for a bug where client locations were not visible in scheduled reports.
#25150
Minor
Fix for a bug that showed agents converted to end users as observers of a user group.
#24327
Minor
Fixed an issue where scheduled reports with the columns "Last public comment by agents", "Date of last public comment by agents", and "Unformatted last public comment by agents" would only contain empty values.
#22279
Minor
Fix for a bug that caused the "Resend verification email" button to be displayed in users' personal settings when Invgate's outgoing email server was not used.
#21961
Minor
Fix for a bug where marking the "Validation" option would not be saved properly when adding an existing Date and Time field to an approval stage in workflows.
#16812
Version 7.54.8
Aug 7, 2023
Bug Fixes
Minor
We have resolved an issue that affected the ticket creation process when selecting a featured category. Users can now create tickets without any disruptions.
#27947
Minor
We have addressed a bug that allowed customers to view internal custom fields intended only for agents. With this fix, the visibility of custom fields has been restricted, ensuring that customers can no longer access internal information.
#27945
Version 7.54.7
Aug 2, 2023
Bug Fixes
Minor
Fixes an issue where the 'Help Desk > is one of:' filter criteria would be lost in saved views during the transition to new request views.
#27757
Version 7.54.6
Jul 31, 2023
Bug Fixes
Minor
Fixed an issue that affected report exports and scheduled reports when including empty date-type custom fields.
#27771
Version 7.54.5
Jul 29, 2023
Bug Fixes
Minor
Fix for a bug that prevented details from showing in certain assets from Insight
#27515
Minor
Fix for an issue that prevented workflows from receiving certain documents from Insight
#27290
Minor
Fix for an issue that displayed requests from deleted categories while creating a report or a view.
#27274
Major
Fix for a bug that affected notifications to managers when an agent approved or rejected an approval.
#27151
Minor
Fixes an issue that would trigger an unintended notification for changes in the request to pop up after linking an external entity, adding a comment or reassigning the request.
#26773
Minor
Fix for an issue that caused delay when modifying tree custom fields with numerous options.
#25652
Major
Before this fix, users' managers were not imported via SCIM user provisioning in Azure integrations.
#25207
Minor
Fix for an issue that was causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online. With this fix, users can now expect to receive reliable notifications regarding updates on their requests.
#22764
Minor
The problem causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online has been fixed, ensuring users receive reliable notifications for updates on their requests.
#20618
Version 7.54.4
Jul 25, 2023
Bug Fixes
Minor
Fix for an issue that displayed requests from deleted categories while creating a report or a view.
#27274
Version 7.54.3
Jul 19, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27576
Version 7.54.2
Jul 18, 2023
Bug Fixes
Minor
Before this fix, end users approval managers could only reassign approvals when their action was needed.
#27055
Minor
Fix for an issue that displayed duplicate values when using the 'Summary' option while creating a report.
#26493
Minor
Fix for a bug that prevented the creation or editing of scheduled requests with required custom fields of type 'List' with multiple selection.
#26149
Minor
Fix for a bug where client locations were not visible in scheduled reports.
#25150
Minor
Fixed an issue where scheduled reports with the columns "Last public comment by agents", "Date of last public comment by agents", and "Unformatted last public comment by agents" would only contain empty values.
#22279
Version 7.54.1
Jul 6, 2023
Bug Fixes
Major
Fix for a bug that affected LDAP user login.
#27208
Version 7.54.0
Jul 3, 2023
Features and Improvements
New
Duplicate requests views
From now on, save time with a feature that allows users to easily duplicate request views with just one click, preserving all configurations.
#24234
Bug Fixes
Major
Solves a bug that prevented authenticating and provisioning users with OpenLDAP.
#26849
Major
Fix for a bug that affected the timezone displayed for datetime custom fields in views.
#26668
Major
Before this fix, the assignment rules were not executed properly for categories where the agent creating the request belonged to the responsible help desk for that category.
#25667
Major
Solves a bug that prevented filtering the service agent's report by date.
#25651
Minor
Before this fix, when configuring an Insight integration and adding the shortcut to the menu, the changes were not saved.
#25441
Major
Fix for a bug that affected the visibility of certain custom fields in MS Teams.
#25268
Minor
Fix for a bug that affected the order of the Knowledge Base categories when assigning visibility permissions.
#21764
Major
Before this fix, when deleting an Insight status, Workflow fields containing that status would appear empty in the request's history.
#20362
Minor
Fix for a bug that displayed an error message when trying to open a deleted MS Teams channel from Service Desk.
#16512
Version 7.53.8
Jul 25, 2023
Bug Fixes
Minor
Fixes a bug that caused the export of new default request views to fail due to timeout.
#27620
Version 7.53.7
Jul 19, 2023
Bug Fixes
Minor
Fix performance issues in workflows.
#27576
Version 7.53.6
Jul 18, 2023
Bug Fixes
Minor
Before this fix, end users approval managers could only reassign approvals when their action was needed.
#27055
Minor
Fix for an issue that displayed duplicate values when using the 'Summary' option while creating a report.
#26493
Minor
Fix for a bug that prevented the creation or editing of scheduled requests with required custom fields of type 'List' with multiple selection.
#26149
Minor
Fix for a bug where client locations were not visible in scheduled reports.
#25150
Minor
Fixed an issue where scheduled reports with the columns "Last public comment by agents", "Date of last public comment by agents", and "Unformatted last public comment by agents" would only contain empty values.
#22279
Version 7.53.5
Jul 6, 2023
Bug Fixes
Major
Fix for a bug that affected LDAP user login.
#27208
Version 7.53.3
Jun 27, 2023
Bug Fixes
Major
Fix for a bug that affected request creation in Workflows using the /incident API endpoint.
#27082
Version 7.53.2
Jun 23, 2023
Bug Fixes
Minor
Before this fix, when choosing a new sorting criteria in a view and saving it, the selected filters were deleted.
#27032
Version 7.53.1
Jun 22, 2023
Bug Fixes
Major
Fix for a bug that prevented displaying the notifications list.
#27023
Version 7.53.0
Jun 18, 2023
Features and Improvements
New
Enhanced Request Views
Customize your workspace, stay updated in real-time, and boost productivity with our new and improved request views.
#20017
Bug Fixes
Minor
Fixes a bug that, under certain conditions, could lead to inaccurate dates and times being displayed in scheduled reports.
#26969
Minor
Fixed a bug in the mobile version that was causing unintended modification of the ticket type when editing a request. The issue occurred because the default value for the type selector was set to 'Question' regardless of the original ticket type.
#26573
Minor
Fixes a bug that prevented from searching for users and groups when accessing the desktop view from a mobile device.
#26470
Minor
Fixes a bug that prevented user information from being updated automatically when syncing changes of groups.
#26370
Minor
Fixes an issue related to attachments with lengthy names that prevented requests to be opened correctly.
#26346
Minor
Before this fix, agents' working hours were displayed as 'All day' even though they had a specific shift assigned to them.
#25950
Minor
We've fixed automations that rely on the rejection of a solution which were not being executed when the request was rejected via email.
#24478
Minor
Before this fix, solution reminders were recorded in the request history as executed by the agent, when they should have been displayed as executed by the System user. Now the reminders correctly show the System user as the author.
#24129
Minor
Before this fix, when accessing a ticket through a link provided in an email and logging into Service Desk using Microsoft IDP or Google Auth, the screen would redirect incorrectly to "My Work" instead of the ticket. Now the link correctly redirects to th
#22328
Minor
Prior to this fix, when there were two incoming email configurations using the same email address and one was set as default, both configurations would appear and function as default. Now only the explicitly marked default configuration is displayed and t
#22122
Version 7.52.13
Jul 6, 2023
Bug Fixes
Major
Fix for a bug that affected LDAP user login.
#27208
Version 7.52.12
Jul 3, 2023
Bug Fixes
Major
Solves a bug that prevented authenticating and provisioning users with OpenLDAP.
#26849
Major
Before this fix, the assignment rules were not executed properly for categories where the agent creating the request belonged to the responsible help desk for that category.
#25667
Major
Solves a bug that prevented filtering the service agent's report by date.
#25651
Major
Fix for a bug that affected the visibility of certain custom fields in MS Teams.
#25268
Version 7.52.11
Jun 27, 2023
Bug Fixes
Major
Fix for a bug that affected request creation in Workflows using the /incident API endpoint.
#27082
Version 7.52.10
Jun 23, 2023
Bug Fixes
Minor
Before this fix, when choosing a new sorting criteria in a view and saving it, the selected filters were deleted.
#27032
Version 7.52.9
Jun 22, 2023
Bug Fixes
Major
Fix for a bug that prevented displaying the notifications list.
#27023
Version 7.52.8
Jun 18, 2023
Bug Fixes
Minor
Fixes a bug that, under certain conditions, could lead to inaccurate dates and times being displayed in scheduled reports.
#26969
Version 7.52.7
Jun 16, 2023
Bug Fixes
Minor
Fixes a bug that resulted in multiple actions being queued and executed due to click spamming.
#26900
Minor
Fixed a bug in the mobile version that was causing unintended modification of the ticket type when editing a request. The issue occurred because the default value for the type selector was set to 'Question' regardless of the original ticket type.
#26573
Minor
Fixes a bug that prevented from searching for users and groups when accessing the desktop view from a mobile device.
#26470
Minor
Fixes a bug that prevented user information from being updated automatically when syncing changes of groups.
#26370
Minor
Fixes an issue related to attachments with lengthy names that prevented requests to be opened correctly.
#26346
Minor
Before this fix, agents' working hours were displayed as 'All day' even though they had a specific shift assigned to them.
#25950
Minor
We've fixed automations that rely on the rejection of a solution which were not being executed when the request was rejected via email.
#24478
Minor
Before this fix, solution reminders were recorded in the request history as executed by the agent, when they should have been displayed as executed by the System user. Now the reminders correctly show the System user as the author.
#24129
Version 7.52.6
Jun 13, 2023
Bug Fixes
Minor
Fix an issue where help desks were not sorted alphabetically when creating a new category.
#26869
Minor
Help desk managers will no longer receive notifications when approvals of their agents' tickets are rejected or accepted, resolving the issue of unnecessary notifications.
#26855
Minor
This fix resolves a bug where notification emails failed to generate when transitioning from a web service stage to an approval stage. The issue occurred when a datetime custom field was added to the approval stage configuration, causing an error while re
#26845
Version 7.52.5
Jun 13, 2023
Bug Fixes
Minor
Fix for a bug where end users were able to create and solve tickets directly from the ticket creation form, ensuring that only technical users can now properly manage and resolve them.
#26857
Version 7.52.4
Jun 9, 2023
Bug Fixes
Major
Before this fix, the 'assign manually' option would be displayed to end users when creating requests.
#26820
Minor
Solves a bug with Windows installers using MSSQL database.
#26746
Version 7.52.2
Jun 6, 2023
Bug Fixes
Major
Fix for a bug that affected the incoming and outgoing email configuration in certain instances.
#26752
Version 7.52.1
Jun 6, 2023
Bug Fixes
Critical
Solves a bug that affected Dashboards and reports when deploying Workflows after editing their names.
#26729
Major
Fix for a bug that prevented scheduled reports from being sent in certain instances integrated with the MS Teams bot.
#26688
Version 7.52.0
Jun 2, 2023
Features and Improvements
New
Absence editing
From now on, administrators, managers, and agents will have the ability to edit absences by clicking on the absence from the user's profile. The timezone displayed will be based on the timezone of the absent agent, ensuring clarity.
#26285
New
Modify the user's language through API
From now on, you'll be able to change the user's language through the API /user endpoint.
#23058
Bug Fixes
Major
Fix for a bug that prevented Workflows from being edited in certain instances.
#26328
Major
Fix for a bug that duplicated users, instead of synchronizing them, when the user logon 'User logon name' and 'User logon name (pre-Windows 2000)' LDAP properties were modified simultaneously.
#26143
Major
Before this fix, scheduled requests were not executed if the configured category had a visibility rule that hid the priorities for a specific group.
#26047
Major
Fix for a performance bug that affected the reports summary.
#26041
Minor
Solves a bug affected the order of certain date columns in Dashboards.
#25712
Major
Solves a bug that prevented adding holiday calendars to pause SLA rules.
#25702
Major
Fixes a bug that affected the category search when deleting categories.
#25446
Major
Before this fix, in cases where a request was outdated, users were not informed about the modifications made when reassigning the request.
#24831
Major
Solves a bug with the datetime field formatting in the exported reports.
#24699
Major
Solves a bug that prevented requests from being created through Workflow web service calls when utilizing list-type shared custom fields with custom keys.
#24266
Major
Fix for a bug in the time zone of email template dates using the 'TICKET_CREATION_DATE' and 'TICKET_OCCURRED_DATE' variables.
#23297
Version 7.51.12
Jun 27, 2023
Bug Fixes
Major
Fix for a bug that affected request creation in Workflows using the /incident API endpoint.
#27082
Version 7.51.11
Jun 23, 2023
Bug Fixes
Minor
Before this fix, when choosing a new sorting criteria in a view and saving it, the selected filters were deleted.
#27032
Version 7.51.10
Jun 22, 2023
Bug Fixes
Major
Fix for a bug that prevented displaying the notifications list.
#27023
Version 7.51.9
Jun 18, 2023
Bug Fixes
Minor
Fixes a bug that, under certain conditions, could lead to inaccurate dates and times being displayed in scheduled reports.
#26969
Version 7.51.8
Jun 16, 2023
Bug Fixes
Minor
Fixes a bug that resulted in multiple actions being queued and executed due to click spamming.
#26900
Minor
Fixed a bug in the mobile version that was causing unintended modification of the ticket type when editing a request. The issue occurred because the default value for the type selector was set to 'Question' regardless of the original ticket type.
#26573
Minor
Fixes a bug that prevented from searching for users and groups when accessing the desktop view from a mobile device.
#26470
Minor
Fixes a bug that prevented user information from being updated automatically when syncing changes of groups.
#26370
Minor
Fixes an issue related to attachments with lengthy names that prevented requests to be opened correctly.
#26346
Minor
Before this fix, agents' working hours were displayed as 'All day' even though they had a specific shift assigned to them.
#25950
Minor
We've fixed automations that rely on the rejection of a solution which were not being executed when the request was rejected via email.
#24478
Minor
Before this fix, solution reminders were recorded in the request history as executed by the agent, when they should have been displayed as executed by the System user. Now the reminders correctly show the System user as the author.
#24129
Version 7.51.7
Jun 13, 2023
Bug Fixes
Minor
Help desk managers will no longer receive notifications when approvals of their agents' tickets are rejected or accepted, resolving the issue of unnecessary notifications.
#26855
Minor
This fix resolves a bug where notification emails failed to generate when transitioning from a web service stage to an approval stage. The issue occurred when a datetime custom field was added to the approval stage configuration, causing an error while re
#26845
Version 7.51.6
Jun 13, 2023
Bug Fixes
Minor
Solves a bug with Windows installers using MSSQL database.
#26746
Version 7.51.4
Jun 6, 2023
Bug Fixes
Major
Fix for a bug that affected the incoming and outgoing email configuration in certain instances.
#26752
Version 7.51.3
Jun 6, 2023
Bug Fixes
Critical
Solves a bug that affected Dashboards and reports when deploying Workflows after editing their names.
#26729
Major
Fix for a bug that prevented scheduled reports from being sent in certain instances integrated with the MS Teams bot.
#26688
Version 7.51.2
Jun 2, 2023
Bug Fixes
Major
Before this fix, scheduled requests were not executed if the configured category had a visibility rule that hid the priorities for a specific group.
#26047
Major
Fix for a performance bug that affected the reports summary.
#26041
Minor
Solves a bug affected the order of certain date columns in Dashboards.
#25712
Major
Solves a bug that prevented adding holiday calendars to pause SLA rules.
#25702
Major
Solves a bug with the datetime field formatting in the exported reports.
#24699
Major
Solves a bug that prevented requests from being created through Workflow web service calls when utilizing list-type shared custom fields with custom keys.
#24266
Version 7.51.1
May 27, 2023
Bug Fixes
Major
A bug causing issues in the time tracking reports when using the 'after' operator has been fixed.
#26518
Version 7.51.0
May 22, 2023
Features and Improvements
New
Delegate approvals when the approver is absent
This functionality enables agents to designate a colleague to handle their approvals in case of absence. This prevents delays in processes and other requests.
#24223
New
Integration with Lansweeper
With this new integration, you will now be able to create custom fields of Configuration Item type in requests with assets from Lansweeper, with their respective details, as well as being able to include them in Reports and Dashboards.
#22657
Bug Fixes
Major
Fix performance issues in reports.
#26044
Major
Solves a bug that prevented saving changes to working hours in scheduled reports.
#26039
Minor
Fix for a bug that affected the language selector after resetting email templates.
#25912
Major
Before this fix, the description and unformatted description fields in scheduled reports were displayed as empty.
#25719
Minor
Solves a bug that occurred when attempting to save body templates without any content.
#25562
Minor
Fix for a bug that caused delays when creating requests via MS Teams.
#25543
Major
Solves a bug that prevented the activation of the working hours option for scheduled requests.
#25529
Major
Before this fix, shared custom fields from Workflows would display the description 'Shared custom field erased' even though they exist in the instance.
#24661
Major
Before this fix, when filling a form field with a 0 in Workflows, the request history would display 'Empty' instead of 0.
#22049
Major
Before this fix, the superadmin user was used in multiple API calls, instead of System, which caused issues if administrator permissions were revoked.
#20098
Version 7.50.14
Jun 16, 2023
Bug Fixes
Minor
Fixes a bug that, under certain conditions, could lead to inaccurate dates and times being displayed in scheduled reports.
#26969
Version 7.50.13
Jun 15, 2023
Bug Fixes
Minor
Fixes a bug that resulted in multiple actions being queued and executed due to click spamming.
#26900
Version 7.50.12
Jun 13, 2023
Bug Fixes
Minor
Help desk managers will no longer receive notifications when approvals of their agents' tickets are rejected or accepted, resolving the issue of unnecessary notifications.
#26855
Minor
This fix resolves a bug where notification emails failed to generate when transitioning from a web service stage to an approval stage. The issue occurred when a datetime custom field was added to the approval stage configuration, causing an error while re
#26845
Version 7.50.11
Jun 13, 2023
Bug Fixes
Minor
Solves a bug with Windows installers using MSSQL database.
#26746
Version 7.50.9
Jun 6, 2023
Bug Fixes
Major
Fix for a bug that affected the incoming and outgoing email configuration in certain instances.
#26752
Version 7.50.8
Jun 6, 2023
Bug Fixes
Critical
Solves a bug that affected Dashboards and reports when deploying Workflows after editing their names.
#26729
Major
Fix for a bug that prevented scheduled reports from being sent in certain instances integrated with the MS Teams bot.
#26688
Version 7.50.7
Jun 2, 2023
Bug Fixes
Major
Before this fix, scheduled requests were not executed if the configured category had a visibility rule that hid the priorities for a specific group.
#26047
Major
Fix for a performance bug that affected the reports summary.
#26041
Minor
Solves a bug affected the order of certain date columns in Dashboards.
#25712
Major
Solves a bug that prevented adding holiday calendars to pause SLA rules.
#25702
Major
Solves a bug with the datetime field formatting in the exported reports.
#24699
Major
Solves a bug that prevented requests from being created through Workflow web service calls when utilizing list-type shared custom fields with custom keys.
#24266
Version 7.50.6
May 27, 2023
Bug Fixes
Major
A bug causing issues in the time tracking reports when using the 'after' operator has been fixed.
#26518
Version 7.50.5
May 22, 2023
Bug Fixes
Major
Fix performance issues in reports.
#26044
Major
Solves a bug that prevented saving changes to working hours in scheduled reports.
#26039
Major
Before this fix, the description and unformatted description fields in scheduled reports were displayed as empty.
#25719
Minor
Solves a bug that occurred when attempting to save body templates without any content.
#25562
Major
Solves a bug that prevented the activation of the working hours option for scheduled requests.
#25529
Major
Before this fix, when filling a form field with a 0 in Workflows, the request history would display 'Empty' instead of 0.
#22049
Version 7.50.4
May 16, 2023
Bug Fixes
Major
Fix for a bug when exporting request views in certain instances.
#26337
Version 7.50.3
May 12, 2023
Bug Fixes
Major
Solves a bug that prevented scheduled reports from being sent in certain instances.
#26250
Major
Fix for a bug that prevented Workflows with credentials from being deployed or edited.
#25518
Version 7.50.1
May 11, 2023
Bug Fixes
Major
Fix for a bug that affected the visibility of comments from Workflow form stages in certain instances when the responsible help desk had restricted access.
#26203
Major
Solves a bug that prevented users from LDAP groups from being imported in certain scenarios.
#26019
Version 7.50.0
May 9, 2023
Features and Improvements
New
Improved breadcrumb navigation when creating requests
We've added hyperlinked breadcrumbs to the categories in the ticket creation form, making it easier to navigate back to previous categories with just one click. This will depend on the selection mode chosen in the admin settings.
#25475
New
Performance enhancements in requests
We've enhanced loading times when accessing requests with large request histories by limiting the amount of information displayed.
#23644
New
Workflow email replies added as comments
From now on, when users reply to Workflow emails, their replies will be added as comments.
#14024
New
Email notifications for accepted or rejected approvals
We’ve added new email templates for notifying internal and external users when approval requests are either accepted or rejected.
#8060
New
Mandatory custom fields for request rejection
With this new feature, custom fields can be configured as mandatory when rejecting a request, allowing for important information to be collected. This optional configuration ensures that requests are declined with the necessary context, providing a more efficient process for the help desk.
#3592
Bug Fixes
Minor
Solves a bug in the custom translation for the search box title in the self-service portal.
#25673
Minor
Fix for a visual bug when using long URL addresses in the web services calls configuration.
#25617
Minor
Before this fix, when copying rich text in the 'URL address' field from the web services calls configuration, would result in the format being copied.
#25616
Minor
Fix for a bug in Dashboards when changing the system language.
#25608
Major
Fix for a bug that affected form stages assignments in Workflows when the assign method was free and there were conditionals previously.
#19609
Major
Solves a bug related to image URLs when changing the instance name.
#14967
Version 7.49.7
May 22, 2023
Bug Fixes
Major
Fix performance issues in reports.
#26044
Major
Solves a bug that prevented saving changes to working hours in scheduled reports.
#26039
Major
Before this fix, the description and unformatted description fields in scheduled reports were displayed as empty.
#25719
Minor
Solves a bug that occurred when attempting to save body templates without any content.
#25562
Major
Solves a bug that prevented the activation of the working hours option for scheduled requests.
#25529
Major
Before this fix, when filling a form field with a 0 in Workflows, the request history would display 'Empty' instead of 0.
#22049
Version 7.49.6
May 16, 2023
Bug Fixes
Major
Solves a bug that prevented scheduled reports from being sent in certain instances.
#26250
Major
Fix for a bug that prevented Workflows with credentials from being deployed or edited.
#25518
Version 7.49.5
May 9, 2023
Bug Fixes
Major
Solves a bug that prevented users from LDAP groups from being imported in certain scenarios.
#26019
Version 7.49.4
May 9, 2023
Bug Fixes
Minor
Solves a bug in the custom translation for the search box title in the self-service portal.
#25673
Minor
Fix for a visual bug when using long URL addresses in the web services calls configuration.
#25617
Minor
Before this fix, when copying rich text in the 'URL address' field from the web services calls configuration, would result in the format being copied.
#25616
Minor
Fix for a bug in Dashboards when changing the system language.
#25608
Version 7.49.3
Apr 28, 2023
Bug Fixes
Critical
Solves a bug that caused the user validation email to be sent when the configured outgoing email account type was Microsoft OAuth 2.0.
#25888
Version 7.49.2
Apr 27, 2023
Bug Fixes
Major
Solves a bug that prevented Gmail OAuth 2.0 incoming email accounts from being configured in certain instances.
#25812
Major
Solves a bug in the configuration of the incoming email when using certain credentials.
#25787
Major
Fix for a bug that prevented obtaining a new token when modifying the configuration of OAuth 2.0 incoming email accounts.
#25770
Major
Before this fix, when editing and testing the connectivity of incoming email accounts, the tests were always reporting a successful connection, even when the credentials were incorrect.
#25769
Major
Before this fix, the /incident and /incident.comment API endpoints were not correctly returning some Portuguese characters.
#25506
Version 7.49.1
Apr 24, 2023
Bug Fixes
Minor
Fixes some missing translations.
#25732
Version 7.49.0
Apr 22, 2023
Features and Improvements
New
Approval management permissions
With this feature, it is now possible to set up an Approval Manager to handle approvals when the original approvers are absent. Additionally, administrators have the ability to reassign approvers as needed.
#24225
New
OAuth 2.0 for incoming and outgoing emails configurations
From now on, the OAuth 2.0 authentication method is available for both incoming and outgoing email configurations.
#20773
New
New notification for failed scheduled reports
With this feature, users who create scheduled reports will receive a notification when a report is deactivated when failing to generate.
#19225
New
Dynamics URLs in Web Service calls
From now on, you can configure Web Service calls using dynamics URLs with variables in Workflows, Automated actions, SLAs and Approvals.
#12255
Bug Fixes
Major
Before this fix, users were unable to add CIs through the PATCH method from the /incident.custom_field endpoint.
#25564
Major
Solves a bug that prevented users from being deactivated or deleted in some instances when they were approvers in Workflow stages.
#25507
Minor
Before this fix, the API endpoint /cis.by.id was not properly providing the name of the CI in some instances.
#25161
Minor
Fix for a bug that prevented users from being deleted via the /users API endpoint in Workflow Web Service call stages.
#23313
Minor
Solves a bug that prevented users from duplicating Help Desks.
#22644
Minor
Before this fix, if agents created a request in a category associated with their help desk, and the help desk assigment method was 'free', the request would be automatically assigned to them.
#21583
Version 7.48.5
May 16, 2023
Bug Fixes
Major
Solves a bug that prevented scheduled reports from being sent in certain instances.
#26250
Major
Fix for a bug that prevented Workflows with credentials from being deployed or edited.
#25518
Version 7.48.4
May 9, 2023
Bug Fixes
Major
Fix for a bug that affected the visibility of comments from Workflow form stages in certain instances when the responsible help desk had restricted access.
#26203
Major
Solves a bug that prevented users from LDAP groups from being imported in certain scenarios.
#26019
Version 7.48.3
May 9, 2023
Bug Fixes
Minor
Solves a bug in the custom translation for the search box title in the self-service portal.
#25673
Minor
Fix for a visual bug when using long URL addresses in the web services calls configuration.
#25617
Minor
Fix for a bug in Dashboards when changing the system language.
#25608
Version 7.48.2
Apr 27, 2023
Bug Fixes
Major
Before this fix, the /incident and /incident.comment API endpoints were not correctly returning some Portuguese characters.
#25506
Version 7.48.0
Apr 5, 2023
Features and Improvements
New
Reports' rating filter
We've updated the name of the 'Requests (with user rating)' filter to 'Rating' in reports to provide greater clarity.
#22953
New
New variable for requests location
With this new variable, you'll be able to add the request's full path location in automated actions, canned responses and email templates.
#22301
New
New options when adding an observer via an automated action
In automated actions, you now have the ability to choose either the customer's manager or specific users as observers. Additionally, you can define whether the user will be a follower of the request and if they will receive notifications.
#11559
Bug Fixes
Major
Before this fix, featured articles from the Knowledge Base were not being displayed when creating requests.
#25105
Major
We've improved the performance of reports with custom fields.
#22998
Version 7.47.7
Apr 27, 2023
Bug Fixes
Major
Before this fix, the /incident and /incident.comment API endpoints were not correctly returning some Portuguese characters.
#25506
Version 7.47.6
Apr 22, 2023
Bug Fixes
Major
Before this fix, users were unable to add CIs through the PATCH method from the /incident.custom_field endpoint.
#25564
Major
Solves a bug that prevented users from being deactivated or deleted in some instances when they were approvers in Workflow stages.
#25507
Minor
Before this fix, the API endpoint /cis.by.id was not properly providing the name of the CI in some instances.
#25161
Minor
Solves a bug that prevented users from duplicating Help Desks.
#22644
Minor
Before this fix, if agents created a request in a category associated with their help desk, and the help desk assigment method was 'free', the request would be automatically assigned to them.
#21583
Version 7.47.4
Apr 5, 2023
Bug Fixes
Major
Fix for a bug that prevented users from being imported with OpenLDAP.
#25370
Version 7.47.2
Mar 31, 2023
Bug Fixes
Major
Before this fix, featured articles from the Knowledge Base were not being displayed when creating requests.
#25105
Version 7.47.1
Mar 28, 2023
Bug Fixes
Major
Fixes issue on mobile version for custom views list in the navigation menu.
#25180
Version 7.47.0
Mar 27, 2023
Features and Improvements
New
New method added for Web Service calls
From now on, you will be able to select PATCH as method for Web Service calls.
#24245
New
New feature in mobile Agent's Portal enables search for requests ID only in the search bar
This feature allows agents to search for requests ID in the search bar of the mobile version, enabling quicker and more efficient access to specific requests.
#23879
New
Simplified Workflow progress view
The Workflow progress view will now display the last 10 stages of the workflow, allowing the user to show the remaining stages.
#23648
New
New branding for the Agent's Mobile Portal
We have updated the visual identity of the Mobile Agent's Portal.
#23190
New
Notifications in mobile
We've added an option that allows users to mark a specific notification as read. In addition, we've added a dropdown menu to mark all notifications as read or display only the unread ones. With these improvements, users can better manage their notifications and ensure they never miss an important update.
#14190
Bug Fixes
Major
Solves a bug that prevented Workflows from being deployed, when the Web Service call stages were configured to use the same global credential.
#25137
Major
Solves a bug when exporting reports using the metric 'last public comment from agents date'.
#24969
Major
Improved performance when listing help desks and levels.
#24941
Major
Improved performance when calculating ratings on the profile screens.
#24837
Major
Improved performance after creating new visibility rules, or updating existing ones.
#24761
Major
Fix for a bug that affected the format of detail reports.
#24640
Major
Before this fix, the 'Collaborators' metric from reports and dashboards wasn't working correctly.
#24285
Major
Before this fix, the requests search box for merging requests was not returning results in certain instances.
#24070
Major
Fix for a bug that prevented Knowledge Base article videos from being displayed.
#23686
Major
Solves a bug in custom date and time fields in reports.
#23296
Major
Before this fix, when adding users as members of a location using the 'Select all' option, only the first 100 users were displayed on the search results.
#22808
Major
Solves a bug that affected the total time displayed in Dashboards.
#22521
Major
Fix for a bug when importing users with LDAP.
#21600
Version 7.46.7
Apr 5, 2023
Bug Fixes
Major
Fix for a bug that prevented users from being imported with OpenLDAP.
#25370
Version 7.46.6
Apr 3, 2023
Bug Fixes
Major
Before this fix, when users were deleted or removed from Azure after provisioning, they were not removed from Service Desk.
#25160
Version 7.46.5
Mar 30, 2023
Bug Fixes
Major
We've performed some performance improvements in the Workflows configuration.
#25178
Version 7.46.4
Mar 29, 2023
Features and Improvements
New
Simplified Workflow progress view
The Workflow progress view will now display the last 10 stages of the workflow, allowing the user to show the remaining stages.
#23648
Bug Fixes
Major
Improved performance when listing help desks and levels.
#24941
Major
Improved performance when calculating ratings on the profile screens.
#24837
Major
Improved performance after creating new visibility rules, or updating existing ones.
#24761
Major
Fix for a bug that affected the format of detail reports.
#24640
Major
Before this fix, the 'Collaborators' metric from reports and dashboards wasn't working correctly.
#24285
Major
Before this fix, the requests search box for merging requests was not returning results in certain instances.
#24070
Major
Fix for a bug that prevented Knowledge Base article videos from being displayed.
#23686
Major
Solves a bug in custom date and time fields in reports.
#23296
Major
Before this fix, when adding users as members of a location using the 'Select all' option, only the first 100 users were displayed on the search results.
#22808
Major
Solves a bug that affected the total time displayed in Dashboards.
#22521
Major
Fix for a bug when importing users with LDAP.
#21600
Version 7.46.3
Mar 23, 2023
Bug Fixes
Major
Fix for a bug that prevented editing custom fields of type list, tree or text.
#24660
Version 7.46.2
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Version 7.46.1
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug in certain instances using EWS incoming email accounts.
#24973
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Version 7.46.0
Mar 10, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Major
Solves a bug when searching for categories.
#24703
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Major
Before this fix, HTML files from custom fields couldn't be downloaded.
#21847
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Minor
Fix for a visual bug that affected emails generated via automated actions.
#19396
Version 7.45.11
Apr 5, 2023
Bug Fixes
Major
Fix for a bug that prevented users from being imported with OpenLDAP.
#25370
Version 7.45.10
Apr 3, 2023
Bug Fixes
Major
Before this fix, when users were deleted or removed from Azure after provisioning, they were not removed from Service Desk.
#25160
Version 7.45.9
Mar 30, 2023
Bug Fixes
Major
We've performed some performance improvements in the Workflows configuration.
#25178
Version 7.45.8
Mar 29, 2023
Features and Improvements
New
Simplified Workflow progress view
The Workflow progress view will now display the last 10 stages of the workflow, allowing the user to show the remaining stages.
#23648
Bug Fixes
Major
Improved performance when listing help desks and levels.
#24941
Major
Improved performance when calculating ratings on the profile screens.
#24837
Major
Improved performance after creating new visibility rules, or updating existing ones.
#24761
Major
Fix for a bug that affected the format of detail reports.
#24640
Major
Before this fix, the 'Collaborators' metric from reports and dashboards wasn't working correctly.
#24285
Major
Before this fix, the requests search box for merging requests was not returning results in certain instances.
#24070
Major
Fix for a bug that prevented Knowledge Base article videos from being displayed.
#23686
Major
Solves a bug in custom date and time fields in reports.
#23296
Major
Before this fix, when adding users as members of a location using the 'Select all' option, only the first 100 users were displayed on the search results.
#22808
Major
Fix for a bug when importing users with LDAP.
#21600
Version 7.45.7
Mar 23, 2023
Bug Fixes
Major
Fix for a bug that prevented editing custom fields of type list, tree or text.
#24660
Version 7.45.6
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Version 7.45.5
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Version 7.45.4
Mar 10, 2023
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
#23752
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Version 7.45.3
Mar 3, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
#24740
Major
Solves a bug when searching for categories.
#24703
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Version 7.45.2
Mar 1, 2022
Bug Fixes
Major
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
#24736
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
Version 7.45.1
Feb 28, 2023
Bug Fixes
Major
Minor fix for a translation in the users profile.
#24708
Version 7.45.0
Feb 28, 2023
Features and Improvements
New
New send format variable added to web services calls
From now on, you will be able to select the 'JSON API' format as the send variable format for web service calls.
#24175
New
Beamer integration in Service Desk
From now on, you'll receive news about features, releases and more in your Service Desk instance.
#19094
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Major
Fix for a bug that prevented Workflow web service calls from sending CI's status and locations through the API.
#24468
Minor
We've improved the performance when looking for requests to merge.
#24367
Minor
Fix for a bug that caused the solution confirmation notification to be sent twice to external users.
#24209
Major
Solves a bug when creating major incidents on a Help Desk without assigning a specific agent.
#24065
Major
Solves a bug where reports couldn't be exported if an 'End date' column from a Workflow was selected.
#23718
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
Major
Fix for a bug that prevented users from recovering their passwords in certain instances using LDAP SSO as the authentication method.
#23434
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks (
) were displayed as plain text in the approval's description.
#23397
Major
Solves a bug that prevented major incidents from being created in certain instances with SQL databases.
#22475
Major
Fix for a bug that prevented SLA reports from being exported.
#22435
Minor
Solves a bug that caused canned responses to lose format.
#22284
Minor
Solves a bug where changes made to a request opened in multiple tabs were not notified in other tabs.
#19679
Major
Fix for a bug when exporting reports with filtered columns.
#19553
Version 7.44.8
Mar 23, 2023
Bug Fixes
Major
Fix for a bug that prevented editing custom fields of type list, tree or text.
#24660
Version 7.44.7
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Version 7.44.6
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Version 7.44.5
Mar 10, 2023
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
#23752
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Version 7.44.4
Mar 3, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
#24740
Major
Solves a bug when searching for categories.
#24703
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Version 7.44.3
Mar 1, 2022
Bug Fixes
Major
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
#24736
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
Version 7.44.2
Feb 28, 2023
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Minor
We've improved the performance when looking for requests to merge.
#24367
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
Version 7.44.1
Feb 13, 2023
Bug Fixes
Critical
Solves a bug in our API response format for instances using PHP 8.1.
#24470
Major
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
#24469
Version 7.44.0
Feb 10, 2023
Features and Improvements
New
New DELETE method added to /incident.custom_field endpoint
From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.
#24193
New
Performance enhancements to the request screen
We've enhanced loading times when working with requests by limiting the amount of participants displayed.
#23646
New
Scope filters for CI fields
With this new feature, you'll be able to limit the display of Configuration Items (CIs) in search results for custom fields and Workflow fields of the type CI, thus restricting the options available for selection by users.
#23629
New
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
#23582
Bug Fixes
Major
Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.
#24232
Minor
Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.
#23774
Minor
Solves a bug that prevented Knowledge Base articles from being displayed in request descriptions during creation.
#23427
Minor
Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.
#22484
Version 7.43.7
Mar 6, 2023
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
#24740
Version 7.43.6
Mar 1, 2022
Bug Fixes
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
Version 7.43.5
Feb 28, 2023
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Minor
We've improved the performance when looking for requests to merge.
#24367
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
Version 7.43.4
Feb 13, 2023
Bug Fixes
Critical
Solves a bug in our API response format for instances using PHP 8.1.
#24470
Major
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
#24469
Version 7.43.3
Feb 10, 2023
Features and Improvements
New
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
#23582
Bug Fixes
Minor
Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.
#22484
Version 7.43.2
Feb 10, 2023
Features and Improvements
New
New DELETE method added to /incident.custom_field endpoint
From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.
#24193
New
Performance enhancements to the request screen
We've enhanced loading times when working with requests by limiting the amount of participants displayed.
#23646
Bug Fixes
Major
Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.
#24232
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24160
Minor
Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.
#23774
Minor
Solves a bug that prevented Knowledge Base articles from being displayed in request descriptions during creation.
#23427
Version 7.43.1
Feb 2, 2023
Bug Fixes
Major
Fix for a bug that prevented Dashboards from being created in certain instances with web service calls in Workflows.
#24261
Version 7.43.0
Jan 27, 2023
Features and Improvements
New
Performance enhancements to profiles
We've enhanced loading times when accessing profiles by limiting the amount of information displayed.
#23581
New
Measuring times and occurrences from Workflow stages
From now on, you can export the duration and frequency of your Workflow stages, in addition to their start and end dates.
#22566
New
Web services calls improvements
From now on, you can send nested JSON objects in web services calls.
#13259
Bug Fixes
Major
Fix for a bug that prevented Knowledge Base articles from being edited.
#23988
Major
Fix for a bug that affected how requests were displayed in certain instances when deleting time-tracking entries.
#23904
Major
With this fix, we've improved how we process large amounts of read notifications.
#23813
Minor
Before this fix, in reports summary, the label from the disabled checkbox custom fields was missing.
#23781
Minor
Fix for a bug that caused number type fields in Workflows to be displayed as empty in the history when its value was 0.
#23373
Minor
Fix for a bug that prevented users from selecting multiple CIs in Workflow's shared custom fields.
#22377
Major
With this fix, accessing a user's profile will be faster due to improvements when obtaining locations.
#20754
Minor
Solves a bug that prevented users from obtaining disabled users by email using the API /user.by endpoint.
#20387
Minor
We've made the key fields wider in order to make web service calls configuration forms easier to fill up.
#11212
Version 7.42.6
Feb 13, 2023
Bug Fixes
Critical
Solves a bug in our API response format for instances using PHP 8.1.
#24470
Major
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
#24469
Version 7.42.5
Feb 10, 2023
Features and Improvements
New
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
#23582
Bug Fixes
Minor
Fix for a bug that caused CI filters to not show the values saved in a Workflow's conditional.
#22484
Version 7.42.4
Feb 3, 2023
Bug Fixes
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24160
Version 7.42.3
Jan 27, 2023
Features and Improvements
New
Performance enhancements to profiles
We've enhanced loading times when accessing profiles by limiting the amount of information displayed.
#23581
New
Performance improvements to dashboards
We've improved loading times when accessing dashboards by changing the way they are rendered.
#23393
Bug Fixes
Major
Fix for a bug that prevented Knowledge Base articles from being edited.
#23988
Major
Fix for a bug that affected how requests were displayed in certain instances when deleting time-tracking entries.
#23904
Major
With this fix, we've improved how we process large amounts of read notifications.
#23813
Minor
Fix for a bug that caused number type fields in Workflows to be displayed as empty in the history when its value was 0.
#23373
Minor
Fix for a bug that prevented users from selecting multiple CIs in Workflow's shared custom fields.
#22377
Major
With this fix, accessing a user's profile will be faster due to improvements when obtaining locations.
#20754
Minor
Solves a bug that prevented users from obtaining disabled users by email using the API /user.by endpoint.
#20387
Version 7.42.1
Jan 17, 2023
Bug Fixes
Major
Before this fix, Knowledge Base articles were not displayed correctly in certain instances.
#23934
Major
Solves a bug that prevented 'My Work' from loading in certain instances.
#23924
Version 7.42.0
Jan 13, 2023
Features and Improvements
New
Performance enhancements to the Manager view
The Manager view should feel faster and snappier thanks to several performance improvements.
#23363
Bug Fixes
Major
Before this fix, report's export configuration was lost after a version update.
#23783
Minor
With this fix, exporting SLA configurations is now faster.
#23610
Major
Before this fix, SAML configuration would generate warnings that flooded the logs, resulting in very heavy log files and server space issues.
#23592
Minor
Fixes an issue with tree field size in Workflows when the display setting was 150%.
#23545
Major
Fix for an issue that affected performance. In addition, improved efficiency in memory management when creating requests, that allow more users to create requests at the same time.
#23511
Minor
Fixes some missing translations in English (UK) language in the history of the request.
#23341
Major
Before this fix, when duplicating a closed request with a disabled agent assigned to it, the new request was assigned to the same disabled agent.
#23118
Minor
The default SLA report will now be generated faster thanks to some adjustments to its parameters.
#20516
Version 7.41.7
Feb 10, 2023
Bug Fixes
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24160
Version 7.41.6
Jan 27, 2023
Features and Improvements
New
Performance enhancements to profiles
We've enhanced loading times when accessing profiles by limiting the amount of information displayed.
#23581
New
Performance improvements to dashboards
We've improved loading times when accessing dashboards by changing the way they are rendered.
#23393
Bug Fixes
Major
Fix for a bug that prevented Knowledge Base articles from being edited.
#23988
Major
Fix for a bug that affected how requests were displayed in certain instances when deleting time-tracking entries.
#23904
Major
With this fix, we've improved how we process large amounts of read notifications.
#23813
Major
Fix for a bug that affected the manager's view in certain instances.
#23758
Minor
Before this fix, when creating a request in Service Desk through the Insight CI's profile, all the CIs containing the inventory ID from the CI that originated the request were related to said request.
#23704
Minor
Fix for a bug that caused number type fields in Workflows to be displayed as empty in the history when its value was 0.
#23373
Minor
Fix for a bug in the software information tab from CIs.
#22869
Minor
Fix for a bug that prevented users from selecting multiple CIs in Workflow's shared custom fields.
#22377
Minor
Solves a bug that prevented users from replying to requests using the API /incident.comment endpoint.
#20820
Major
With this fix, accessing a user's profile will be faster due to improvements when obtaining locations.
#20754
Minor
Solves a bug that prevented users from obtaining disabled users by email using the API /user.by endpoint.
#20387
Version 7.41.5
Jan 18, 2023
Bug Fixes
Major
Fix for a bug that prevented reports from being scheduled.
#23975
Version 7.41.4
Jan 17, 2023
Bug Fixes
Major
Before this fix, Knowledge Base articles were not displayed correctly in certain instances.
#23934
Major
Solves a bug that prevented 'My Work' from loading in certain instances.
#23924
Version 7.41.3
Jan 13, 2023
Features and Improvements
New
Performance enhancements to the Manager view
The Manager view should feel faster and snappier thanks to several performance improvements.
#23363
Bug Fixes
Major
Before this fix, report's export configuration was lost after a version update.
#23783
Minor
With this fix, exporting SLA configurations is now faster.
#23610
Major
Fix for an issue that affected performance. In addition, improved efficiency in memory management when creating requests, that allow more users to create requests at the same time.
#23511
Major
Before this fix, when duplicating a closed request with a disabled agent assigned to it, the new request was assigned to the same disabled agent.
#23118
Minor
The default SLA report will now be generated faster thanks to some adjustments to its parameters.
#20516
Version 7.41.2
Jan 6, 2023
Bug Fixes
Minor
This is a fix for a database migration that may have caused some problems in certain MySQL configurations.
#23750
Version 7.41.1
Jan 6, 2023
Bug Fixes
Major
Solves an issue that resulted in a white screen error after the creation of a request that triggered an email automation.
#23721
Version 7.41.0
Jan 6, 2023
Features and Improvements
New
Enable and disable users via API
You can now enable and disable users using the two new /user.enable and /user.disable API endpoints.
#23458
New
Set a CI on a custom field using the API
From now on, the endpoint /incident.custom_field allows you to complete a CI custom field by name.
#22699
Bug Fixes
Major
Searching for users will now produce faster results thanks to enhancements on the search engine.
#23509
Minor
Improved performance when looking for requests to merge.
#23122
Minor
Before this fix, predefined articles from the Knowledge Base assigned to the last category leaf of the catalog tree were not suggested when creating a request in said category.
#22975
Major
Before this fix, if a user left the values from a previous Workflow form stage empty, those fields kept the original values.
#22433
Minor
Solves an issue that prevented users from obtaining the time tracking entries using ISO-8610 date format through the API endpoint /timetracking.
#19678
Minor
Solves an issue that prevented users from changing the status of the request to 'Waiting for a request' if it was related to a major incident.
#18678
Major
Fix for a bug that affected some pending jobs to resume the process when having a timeout.
#18541
Version 7.40.6
Jan 18, 2023
Bug Fixes
Major
Fix for a bug that prevented reports from being scheduled.
#23975
Version 7.40.5
Jan 17, 2023
Bug Fixes
Major
Before this fix, Knowledge Base articles were not displayed correctly in certain instances.
#23934
Major
Solves a bug that prevented 'My Work' from loading in certain instances.
#23924
Version 7.40.4
Jan 13, 2023
Features and Improvements
New
Performance enhancements to the Manager view
The Manager view should feel faster and snappier thanks to several performance improvements.
#23363
Bug Fixes
Major
Before this fix, report's export configuration was lost after a version update.
#23783
Minor
With this fix, exporting SLA configurations is now faster.
#23610
Major
Fix for an issue that affected performance. In addition, improved efficiency in memory management when creating requests, that allow more users to create requests at the same time.
#23511
Major
Before this fix, when duplicating a closed request with a disabled agent assigned to it, the new request was assigned to the same disabled agent.
#23118
Minor
The default SLA report will now be generated faster thanks to some adjustments to its parameters.
#20516
Version 7.40.3
Jan 6, 2023
Bug Fixes
Minor
This is a fix for a database migration that may have caused some problems in certain MySQL configurations.
#23750
Version 7.40.2
Jan 6, 2023
Bug Fixes
Major
Solves an issue that resulted in a white screen error after the creation of a request that triggered an email automation.
#23721
Version 7.40.1
Jan 6, 2023
Features and Improvements
New
Enable and disable users via API
You can now enable and disable users using the two new /user.enable and /user.disable API endpoints.
#23458
Bug Fixes
Major
Before this fix, some reports with two or more metrics were downloaded as .HTML instead of .XLSX.
#23561
Major
Searching for users will now produce faster results thanks to enhancements on the search engine.
#23509
Minor
Improved performance when looking for requests to merge.
#23122
Major
Before this fix, if a user left the values from a previous Workflow form stage empty, those fields kept the original values.
#22433
Minor
Solves an issue that prevented users from obtaining the time tracking entries using ISO-8610 date format through the API endpoint /timetracking.
#19678
Minor
Solves an issue that prevented users from changing the status of the request to 'Waiting for a request' if it was related to a major incident.
#18678
Version 7.40.0
Dec 16, 2022
Bug Fixes
Major
Fix for a bug in the MS Teams bot installer.
#23272
Minor
Performance improvements in Help Desks.
#23194
Major
Solves a bug that displayed the wrong ID when unlinking external entities from a request.
#23159
Major
Fix for a bug in shared custom fields of list type with custom keys.
#22722
Major
Before this fix, some reports with two or more metrics were downloaded as .HTML instead of .XLSX.
#22501
Minor
Before this fix, the requests metrics window wasn't adjusting to the browser zoom correctly.
#22023
Version 7.39.3
Jan 6, 2023
Features and Improvements
New
Enable and disable users via API
You can now enable and disable users using the two new /user.enable and /user.disable API endpoints.
#23458
Bug Fixes
Major
Before this fix, some reports with two or more metrics were downloaded as .HTML instead of .XLSX.
#23561
Major
Searching for users will now produce faster results thanks to enhancements on the search engine.
#23509
Minor
Improved performance when looking for requests to merge.
#23122
Major
Before this fix, if a user left the values from a previous Workflow form stage empty, those fields kept the original values.
#22433
Minor
Solves an issue that prevented users from obtaining the time tracking entries using ISO-8610 date format through the API endpoint /timetracking.
#19678
Minor
Solves an issue that prevented users from changing the status of the request to 'Waiting for a request' if it was related to a major incident.
#18678
Version 7.39.2
Dec 16, 2022
Bug Fixes
Major
Fix for a bug in the MS Teams bot installer.
#23272
Minor
Performance improvements in Help Desks.
#23194
Major
Fix for a bug in shared custom fields of list type with custom keys.
#22722
Version 7.39.1
Dec 6, 2022
Bug Fixes
Major
Solves a bug in certain time zones that caused a one-day difference in date time fields.
#23254
Version 7.39.0
Dec 6, 2022
Features and Improvements
New
New variable for requests location in email templates
With this new variable, you'll be able to add the request's location in email templates.
#22661
Bug Fixes
Minor
Before this fix, the delete button didn't appear in send and receive variables when configuring web services automation.
#23124
Minor
Fix for a bug in the 'TICKET_STATUS' variable from canned responses.
#23034
Major
Fix for a bug that prevented outgoing email configuration changes of type 'SMTP' from being saved.
#22850
Major
Before this fix, when editing the 'Login button text' field from SAML authentication configuration, the certificate was deleted.
#22813
Major
Before this fix, selected users weren't saved correctly when sharing dashboards.
#22439
Minor
Before this fix, in Service Desk cloud instances, when relating CIs to requests, the request's field wasn't being updated in Insight correctly.
#21906
Minor
Solves a bug in dashboard colors for priority and status dimensions.
#21730
Minor
Solves a bug in the Service Desk mobile version, that redirected to the notifications page after authentication with O365.
#21325
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#20677
Minor
Fix for a bug that prevented major incidents with 'Email' source from being created.
#18207
Major
Solves a bug in the Assets integration.
#17856
Version 7.38.5
Dec 16, 2022
Bug Fixes
Major
Fix for a bug in the MS Teams bot installer.
#23272
Minor
Performance improvements in Help Desks.
#23194
Major
Fix for a bug in shared custom fields of list type with custom keys.
#22722
Version 7.38.4
Dec 6, 2022
Bug Fixes
Major
Solves a bug in certain time zones that caused a one-day difference in date time fields.
#23254
Version 7.38.3
Dec 6, 2022
Bug Fixes
Minor
Before this fix, in Service Desk cloud instances, when relating CIs to requests, the request's field wasn't being updated in Insight correctly.
#21906
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#20677
Major
Solves a bug in the Assets integration.
#17856
Version 7.38.2
Dec 2, 2022
Bug Fixes
Minor
Before this fix, in Service Desk cloud instances, when relating CIs to requests, the request's field wasn't being updated in Insight correctly.
#21906
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#20677
Major
Solves a bug in the Assets integration.
#17856
Version 7.38.1
Nov 25, 2022
Bug Fixes
Minor
Before this fix, the incoming email configuration accounts of type EWS Microsoft Modern Auth requested admin consent even when it was already provided.
#23195
Version 7.38.0
Nov 22, 2022
Features and Improvements
New
Migrate LDAP groups to SCIM groups
We've added an option to replace LDAP groups with SCIM that share the same name.
#21481
Bug Fixes
Minor
Performance improvements in My Work collaborations.
#22900
Major
Performance improvements the manager's view.
#22855
Major
Fix for a bug that prevented Workflows from being related to other Workflows.
#22746
Minor
Fixes a bug in the requests report details when using the 'Linked CIs' dimension.
#18099
Version 7.37.8
Dec 6, 2022
Bug Fixes
Major
Solves a bug in certain time zones that caused a one-day difference in date time fields.
#23254
Version 7.37.7
Dec 6, 2022
Bug Fixes
Minor
Before this fix, in Service Desk cloud instances, when relating CIs to requests, the request's field wasn't being updated in Insight correctly.
#21906
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#20677
Major
Solves a bug in the Assets integration.
#17856
Version 7.37.6
Dec 2, 2022
Bug Fixes
Minor
Before this fix, in Service Desk cloud instances, when relating CIs to requests, the request's field wasn't being updated in Insight correctly.
#21906
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#20677
Major
Solves a bug in the Assets integration.
#17856
Version 7.37.5
Nov 25, 2022
Bug Fixes
Minor
Before this fix, the incoming email configuration accounts of type EWS Microsoft Modern Auth requested admin consent even when it was already provided.
#23195
Version 7.37.4
Nov 22, 2022
Bug Fixes
Minor
Performance improvements in My Work collaborations.
#22900
Major
Performance improvements the manager's view.
#22855
Major
Fix for a bug that prevented Workflows from being related to other Workflows.
#22746
Version 7.37.3
Nov 18, 2022
Bug Fixes
Major
Fix for a bug that prevented requests from being created or edited when using some conditions in automated actions and SLAs.
#23041
Major
Solves a bug with system date and time format preferences.
#22976
Minor
Performance improvements in My Work collaborations.
#22900
Major
Performance improvements the manager's view.
#22855
Minor
Fixes a bug in scheduled reports date time fields format.
#22846
Major
Fix for a bug that prevented Workflows from being related to other Workflows.
#22746
Version 7.37.2
Nov 11, 2022
Bug Fixes
Critical
Fix for a bug when using the condition 'Customer does not belong to group' in SLAs, which prevented requests from being created.
#22954
Minor
Solves a bug that prevented the system from updating in some instances.
#22914