Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.46.2 Stable 7.45.6 Core 7.44.7 LTS 7.34.27
Stable 7.45.6
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Stable 7.45.5
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Stable 7.45.4
Mar 10, 2023
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
#23752
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Stable 7.45.3
Mar 3, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
#24740
Major
Solves a bug when searching for categories.
#24703
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Stable 7.45.2
Mar 1, 2022
Bug Fixes
Major
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
#24736
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
Stable 7.45.1
Feb 28, 2023
Bug Fixes
Major
Minor fix for a translation in the users profile.
#24708
Stable 7.45.0
Feb 28, 2023
Features and Improvements
New
New send format variable added to web services calls
From now on, you will be able to select the 'JSON API' format as the send variable format for web service calls.
#24175
New
Beamer integration in Service Desk
From now on, you'll receive news about features, releases and more in your Service Desk instance.
#19094
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Major
Fix for a bug that prevented Workflow web service calls from sending CI's status and locations through the API.
#24468
Minor
We've improved the performance when looking for requests to merge.
#24367
Minor
Fix for a bug that caused the solution confirmation notification to be sent twice to external users.
#24209
Major
Solves a bug when creating major incidents on a Help Desk without assigning a specific agent.
#24065
Major
Solves a bug where reports couldn't be exported if an 'End date' column from a Workflow was selected.
#23718
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
Major
Fix for a bug that prevented users from recovering their passwords in certain instances using LDAP SSO as the authentication method.
#23434
Minor
Before this fix, when creating a spontaneous approval through the API, line breaks (
) were displayed as plain text in the approval's description.
#23397
Major
Solves a bug that prevented major incidents from being created in certain instances with SQL databases.
#22475
Major
Fix for a bug that prevented SLA reports from being exported.
#22435
Minor
Solves a bug that caused canned responses to lose format.
#22284
Minor
Solves a bug where changes made to a request opened in multiple tabs were not notified in other tabs.
#19679
Major
Fix for a bug when exporting reports with filtered columns.
#19553