Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.46.2 Stable 7.45.6 Core 7.44.7 LTS 7.34.27

For older versions click here

Stable 7.45.6

Mar 20, 2023

Bug Fixes

Major

Fix for a bug that prevented downloading attachments from field type fields in certain instances.

#25020

Stable 7.45.5

Mar 16, 2023

Bug Fixes

Major

Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.

#24983

Major

Solves a bug that resulted in email notifications missing attachments when a user was mentioned.

#24931

Stable 7.45.4

Mar 10, 2023

Bug Fixes

Minor

Fix for a bug that prevented the full path of a CI's location from being displayed in its details.

#24718

Minor

Solves a bug in the Help Desk filter from reports.

#24678

Minor

Solves a bug that caused unnecessary updates on the last usage date of licenses.

#24638

Major

Fixes a bug that was preventing users from viewing the details of CIs related to requests.

#24554

Minor

Before this fix, the API endpoint /user.by returned deleted users.

#24306

Minor

Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.

#24216

Major

Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.

#24188

Major

Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.

#23752

Major

Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.

#23120

Stable 7.45.3

Mar 3, 2023

Features and Improvements

New

Enhanced performance for workflow requests

We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.

#23645

Bug Fixes

Major

Before this fix, the Microsoft Teams bot was unresponsive in certain instances.

#24759

Minor

Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.

#24740

Major

Solves a bug when searching for categories.

#24703

Major

Solves a bug that caused SLAs for closed requests to continue running.

#24672

Minor

Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.

#20739

Stable 7.45.2

Mar 1, 2022

Bug Fixes

Major

Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.

#24736

Major

Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.

#24623

Stable 7.45.1

Feb 28, 2023

Bug Fixes

Major

Minor fix for a translation in the users profile.

#24708

Stable 7.45.0

Feb 28, 2023

Features and Improvements

New

New send format variable added to web services calls

From now on, you will be able to select the 'JSON API' format as the send variable format for web service calls.

#24175

New

Beamer integration in Service Desk

From now on, you'll receive news about features, releases and more in your Service Desk instance.

#19094

Bug Fixes

Major

Fix for a bug when assigning agents to Help Desks through the user's profile.

#24517

Major

Fix for a bug that prevented Workflow web service calls from sending CI's status and locations through the API.

#24468

Minor

We've improved the performance when looking for requests to merge.

#24367

Minor

Fix for a bug that caused the solution confirmation notification to be sent twice to external users.

#24209

Major

Solves a bug when creating major incidents on a Help Desk without assigning a specific agent.

#24065

Major

Solves a bug where reports couldn't be exported if an 'End date' column from a Workflow was selected.

#23718

Major

Before this fix, the CIs that were related to a user were not displayed in their profile.

#23494

Major

Fix for a bug that prevented users from recovering their passwords in certain instances using LDAP SSO as the authentication method.

#23434

Minor

Before this fix, when creating a spontaneous approval through the API, line breaks (
) were displayed as plain text in the approval's description.

#23397

Major

Solves a bug that prevented major incidents from being created in certain instances with SQL databases.

#22475

Major

Fix for a bug that prevented SLA reports from being exported.

#22435

Minor

Solves a bug that caused canned responses to lose format.

#22284

Minor

Solves a bug where changes made to a request opened in multiple tabs were not notified in other tabs.

#19679

Major

Fix for a bug when exporting reports with filtered columns.

#19553