Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Stable 7.72.7
Mar 26, 2023
Bug Fixes
Minor
Fixed a UI issue caused by opening certain workflow requests.
#32325
Major
Fixed a bug where workflow execution was blocked due to undefined variables in a web service stage.
#32299
Stable 7.72.6
Mar 24, 2024
Bug Fixes
Minor
Fix for a bug that affected incoming emails with double header in certain instances.
#32170
Minor
Resolved issue where executing a workflow with a form allowing selection from a list displayed the field name instead of the selected value in subsequent stages.
#31841
Minor
We've resolved a bug where updating the SLA of a request that was waiting for an approval did not pause the new SLA that applied to the request.
#31472
Minor
We've fixed a bug where selecting "Reply and solve" for a comment when a custom field within the request was required to be completed resulted in the button being disabled, preventing any action.
#31339
Minor
We've resolved a bug where configured types in the import catalog template were not preserved during the import process.
#31034
Minor
Resolved the issue of creating a KB article with a title or description containing accents, reaching the maximum character limit. Implemented a solution where a pop-up now alerts users upon reaching the character limit.
#30556
Minor
Fixed an issue where relating Configuration Items to CI Custom Fields was not possible during the configuration of Scheduled Requests.
#29155
Minor
Fix an issue causing workflow approvals to freeze when specific assigned users are deleted and the admin tries to reassign it.
#28746
Minor
Fix for a bug that was preventing unlinking an Insight CI on a request.
#22274
Stable 7.72.4
Mar 20, 2024
Bug Fixes
Minor
Resolved an issue in MSSQL where information entered in a tree-type custom field during request creation or editing was not displaying in the request's detail view.
#32106
Stable 7.72.3
Mar 20, 2024
Bug Fixes
Minor
Fixed a bug where in certain scenarios automations didn't work as expected when having reassignment as trigger.
#32222
Stable 7.72.2
Mar 19, 2024
Bug Fixes
Minor
Fixing a configuration error which causes some AI capabilities to be disabled on Demo Instances
#32186
Stable 7.72.1
Mar 12, 2024
Bug Fixes
Critical
Fix for an issue that was causing delays when executing workflows with file type fields in the initial stage and at least one web service stage.
#32060
Minor
We've added missing translations for push notifications.
#31865
Stable 7.72.0
Mar 14, 2024
Bug Fixes
Minor
Fix for a bug that was causing some issues when using a list populated through an API call.
#31665
Minor
We've fixed an issue where, when using MSSQL and configuring scheduled requests with the "Working hours" option enabled, tickets were still created regardless of the desk status.
#31616
Minor
We've addressed the issue of slow loading times for the approval editing widget, improving the overall performance.
#31255
Minor
We've corrected an issue where creating an automation with the trigger event "Change in a Custom Field" would also trigger priority changes.
#31059
Minor
We've resolved an issue where modifying a category caused the loss of its translation.
#31046
Minor
Fixed a bug where users mentioned in comments weren't receiving email notifications when the mention notification template was disabled and the new comment notification template was enabled.
#30870
Minor
We've fixed a bug where exporting a report from a custom view with the 'Rejection Date' filter incorrectly showed the rejection date value for both the 'creation date' and 'rejection date' columns.
#30799
Minor
Fix for API endpoint that returned a single file instead of all corresponding ones.
#30669
Minor
We've resolved a bug where responding to and resolving a major incident request did not propagate attachments to related request responses.
#23156