Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
For older versions click here
Mar 20, 2023
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
Mar 16, 2023
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
Mar 10, 2023
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
Solves a bug in the Help Desk filter from reports.
Solves a bug that caused unnecessary updates on the last usage date of licenses.
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
Before this fix, the API endpoint /user.by returned deleted users.
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
Mar 3, 2023
Features and Improvements
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
Before this fix, when creating a spontaneous approval through the API, line breaks were displayed as plain text in the approval's description.
Solves a bug when searching for categories.
Solves a bug that caused SLAs for closed requests to continue running.
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
Mar 1, 2022
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
Feb 28, 2023
Minor fix for a translation in the users profile.
Feb 28, 2023
Features and Improvements
New send format variable added to web services calls
From now on, you will be able to select the 'JSON API' format as the send variable format for web service calls.
Beamer integration in Service Desk
From now on, you'll receive news about features, releases and more in your Service Desk instance.
Fix for a bug when assigning agents to Help Desks through the user's profile.
Fix for a bug that prevented Workflow web service calls from sending CI's status and locations through the API.
We've improved the performance when looking for requests to merge.
Fix for a bug that caused the solution confirmation notification to be sent twice to external users.
Solves a bug when creating major incidents on a Help Desk without assigning a specific agent.
Solves a bug where reports couldn't be exported if an 'End date' column from a Workflow was selected.
Before this fix, the CIs that were related to a user were not displayed in their profile.
Fix for a bug that prevented users from recovering their passwords in certain instances using LDAP SSO as the authentication method.
Before this fix, when creating a spontaneous approval through the API, line breaks (
) were displayed as plain text in the approval's description.
Solves a bug that prevented major incidents from being created in certain instances with SQL databases.
Fix for a bug that prevented SLA reports from being exported.
Solves a bug that caused canned responses to lose format.
Solves a bug where changes made to a request opened in multiple tabs were not notified in other tabs.
Fix for a bug when exporting reports with filtered columns.
Terms and Conditions
Solutions Terms and Conditions