Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Core 7.76.15
Jun 12, 2024
Bug Fixes
Major
Fix for a bug where deleting connectors in processes with redundant connections could exceed connection limits and freeze the page. Users can now manage connectors without encountering these issues.
#33786
Minor
Fix for a bug where setting conditions based on previous stage statuses blocks interaction with the stage list.
#33779
Core 7.76.14
Jun 7, 2024
Bug Fixes
Minor
Fixed a bug that prevented users from creating automations using subject and description as conditions.
#33455
Core 7.76.13
Jun 5, 2024
Bug Fixes
Minor
Fix for a visual bug where the keys of the workflow fields were displayed within the request.
#33298
Major
Fixed a bug that prevented some requests from being shown successfully through the OLAP API.
#32618
Minor
We've fixed a bug where the MyWork/Unassigned indicator in the mobile app sidebar did not reflect the number of requests in the "Unassigned" view correctly.
#32133
Minor
Fixed a bug that prevented styled text from being shown correctly by the Virtual Agent in Microsoft Teams.
#30578
Minor
Fixed the behavior of pinned categories in the Virtual Agent, so that users can understand how to choose any category allowed for their request.
#30412
Minor
Fixed a bug in Virtual Agent, it will now send the correct notification to customers when their request is reassigned.
#30279
Minor
Fixed a bug where text from requests sent through the Virtual Agent wasn't respecting proper spacing.
#30254
Minor
Fix for a bug affecting the alphabetical sorting of custom fields. Fields starting with lowercase letters were incorrectly ordered last in ascending order. This issue impacted both custom and shared fields.
#19607
Core 7.76.12
Jun 3, 2024
Bug Fixes
Minor
Fixed a login issue occurring when SSO is configured and Manual authentication restriction is enabled.
#33598
Core 7.76.11
Jun 3, 2024
Bug Fixes
Minor
Fix for a bug where workflow general variables appeared as "Read Only" within the workflow configuration but were editable at runtime.
#33574
Major
Fixes an issue causing the LDAP sync to fail when an Organizational Unit included in the synchronization scope was not found in the directory.
#33536
Core 7.76.10
Jun 7, 2014
Bug Fixes
Minor
Fixed a bug that caused scheduled reports to include fewer requests than expected under specific circumnstances.
#33519
Minor
This fix addresses a database migration issue that may have caused problems with an outgoing email configuration in certain instances.
#33516
Core 7.76.9
May 28, 2024
Bug Fixes
Minor
Minor changes.
#33499
Core 7.76.8
May 27, 2024
Bug Fixes
Minor
Fixed a rare issue where the SCIM configuration screen failed to load completely.
#33420
Minor
Fixed an issue preventing certain LDAP-provisioned users from logging in with their user principal name (UPN).
#33241
Core 7.76.7
May 22, 2024
Bug Fixes
Minor
Fixed an issue causing SAML authentication to fail under specific circumstances when using AD FS as the IdP.
#33366
Major
We've resolved an issue where the overlay would load for an extended period when attempting to create a new category.
#33340
Core 7.76.6
May 21, 2024
Bug Fixes
Minor
Minor changes.
#33395
Core 7.76.5
May 22, 2024
Bug Fixes
Minor
Fixed a bug that didn't allow changes in some Incoming Emails configurations
#33016
Minor
Fixes an issue preventing user OLAP dimension updates in very specific scenarios, which led to inaccuracies in reflecting short-term user changes.
#32868
Minor
Fixed a bug that prevented some categories from being visible when creating a request through Microsoft Teams
#32750
Minor
Fixed a bug where incorrect amounts of RAM were shown in Configuration Items from a Lansweeper integration.
#32583
Minor
Fixed a bug that prevented disabled users from being deleted through the InvGate API.
#32245
Minor
We've fixed a bug where a grayed-out box appeared when attempting to place a request in "Waiting for a request" state while it was marked as "Resolved".
#32143
Minor
Fixed a bug that prevented certain requests from being updated through API.
#32071
Minor
Fixed a bug with the date filter in the Events panel in Configuration.
#31794
Minor
Fixed an error where information from the 'Unformatted description' column was missing in certain scheduled reports.
#30661
Minor
We've fixed a bug where an external entity configured exclusively for a category was visible when linking through a comment.
#30136
Core 7.76.4
May 17, 2024
Bug Fixes
Critical
Fixed an issue that prevented SSO authentication from specific IdPs under certain circumstances.
#33218
Core 7.76.3
May 14, 2024
Bug Fixes
Major
Fixed bug creating an issue when a help desk was deactivated
#33186
Minor
Fixed minor bugs
#33180
Minor
Fixed a bug on stage duplication
#33150
Core 7.76.2
May 9, 2024
Bug Fixes
Major
Fix for a bug that affected the deletion of fields in workflows, causing problems when trying to edit them.
#33110
Minor
Fixed a bug that prevented automatic LDAP sync under certain circumnstances.
#33094
Core 7.76.1
May 8, 2024
Bug Fixes
Critical
Minor performance tweaks.
#33121
Core 7.76.0
May 21, 2024
Features and Improvements
New
Self-Assignment Enabled for Help Desk Agents
Agents can now take over requests already assigned to another member of the same level.
#32702
New
New columns added in Requests Views
In this version, we have added the 'Last assigned value' columns for workflow fields, enabling users to customize their Request Views more effectively.
#32466
New
Workflows Designer 2.0
Navigate seamlessly with a user-friendly new design and tailor workflows to your unique needs effortlessly with the upgraded features and capabilities, navigation options and configuration shortcuts. This feature will be rolled out progressively during May and June.
#20929
Bug Fixes
Minor
Before this fix, levels with deleted main help desks appeared in report exports leading to inaccurate representations in exported data.
#32612
Minor
Fixed an issue with LDAP connection, preventing a successful bulk synchronization.
#32474
Minor
Fixed an issue with users from different OUs in Active Directory.
#32134
Minor
Fixed an issue that was preventing reports with locations from being generated correctly.
#32069
Minor
Fix for a bug where moving workflow stages from a conditional path to its subpath did not properly reflect changes in Configuration, only in Design.
#30982