Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.96.8 Stable 7.95.14 LTS 7.89.34

For older versions click here

Brand New 7.96.8

Feb 20, 2025

Bug Fixes

Minor

Fix an issue where end users who are observers and collaborators of a request were displayed twice in requests

#39964

Brand New 7.96.6

Feb 18, 2025

Bug Fixes

Minor

Fixed an issue preventing date label to show up in some cases.

#38017

Brand New 7.96.5

Feb 17, 2025

Bug Fixes

Major

Resolved an issue where Custom Fields were not visible for input when opening a new request in SQL Server environments.

#39712

Brand New 7.96.4

Feb 14, 2025

Bug Fixes

Minor

Fixed a bug that prevented certain users from being edited.

#39833

Brand New 7.96.3

Feb 14, 2025

Bug Fixes

Minor

Minor performance enhancements.

#39827

Brand New 7.96.2

Feb 11, 2025

Bug Fixes

Minor

Fixing a minor bug preventing mouse over tooltip to show up.

#39754

Brand New 7.96.1

Feb 10, 2025

Bug Fixes

Minor

Resolved an issue where certain actions and filters were incorrectly displayed in the predefined views of the Self Service Portal.

#39735

Brand New 7.96.0

Feb 7, 2025

Features and Improvements

New

Multi-Stage Selection in Workflows

Selecting multiple stages within a workflow got real! Simply hold the Ctrl key (Cmd for Mac users) while clicking on individual stages or drag to create a selection rectangle. With this, you can easily move groups of stages around the canvas, making workflow organization faster and simpler.

#20197

Bug Fixes

Minor

Addressed an issue where the reporting engine sometimes failed to update workflow stage data, leading to inaccurate reports.

#39480

Minor

Addressed a bug that caused request lists export failures for on-premises customers if the file was generated outside a temporary directory.

#39387

Minor

Before this fix, shared custom fields could be used only once per Start/Form stage. Now, you can use shared custom fields multiple times within these stages, providing greater flexibility in your workflow configurations.

#39026

Minor

Updated authentication settings to better align with access restrictions

#38395

Minor

We've resolved an issue where 0 was being considered both "undefined" and a valid number, causing unpredictable behavior in conditional paths. Now, the system properly differentiates between an empty field and a user-entered 0, ensuring reliable decision-making.

#26256