Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.93.1 Stable 7.92.6 LTS 7.89.21

Brand New 7.93.1

Jan 8, 2025

Bug Fixes

Minor

Fix for a bug that, when some conditions were met, resulted in reports failing to list requests from a certain point in time onwards.

#38990

Brand New 7.93.0

Dec 28, 2024

Features and Improvements

New

Improved User Creation Flow

We’ve enhanced the user creation process by allowing Administrators and users with User Management permissions to select the license type (Named or Concurrent) directly from the Settings > Users configuration screen.

#7227

Bug Fixes

Minor

Fixed a bug where actions for a First Response SLA rule were incorrectly triggered upon reevaluation after the SLA had already been met.

#38543

Major

Resolved a Broken Access Control vulnerability identified during a recent penetration test, enhancing the security and integrity of our system.

#38316

Minor

Fix for a bug causing duplicate approvals when repeatedly pressing "Send" on a form in mobile view using Chrome browser.

#38161

Minor

Fix for a bug preventing a workflow from being edited after attempting to delete forms in specific workflows under certain conditions.

#37966

Minor

Fixed a bug where LDAP synchronization errors were incorrectly shown beside the last listed service instead of the one that caused the error.

#37718

Minor

Fixed a bug where the user selection list for user-type custom fields was not initially limited to 200 users.

#37245

Minor

Fix for a bug causing a frontend error with the workflow search bar after a certain number of attempts.

#36964

Minor

Fixed a bug where downloading attachments resulted in file names with spaces being replaced by '+' signs.

#36598

Minor

Fixed a bug where non-root help desks followed by a user were not displayed in the Followed section of that user's profile.

#36165

Minor

Fix for a bug where groups, help desks, and companies sharing the same name did not appear in search results when using the global search bar.

#35752

Minor

Fixed a bug where the "Observer > is" filter criteria in reports did not return the expected requests.

#32141