Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.111.4 Stable 7.110.11 LTS 7.102.51

For older versions click here

Brand New 7.111.4

Sep 12, 2025

Bug Fixes

Critical

Fixed an issue when linking Jira tickets to Service Management requests

#45442

Major

Scheduled reports are now generated correctly.

#45255

Minor

Resolved an issue where workflow requests were not reassigned correctly when choosing a help desk or level without selecting a specific user.

#38968

Brand New 7.111.1

Sep 9, 2025

Bug Fixes

Major

Fixed an issue where Create request workflow steps were showing incorrect configuration errors.

#45230

Brand New 7.111.0

Sep 9, 2025

Features and Improvements

New

Variables in web service headers

Now both constants and variables can be sent in web service headers in workflows.

#44702

New

Planning mode and dependency control now available for task steps in workflows

The existing planning mode from subflows is now available for task stages, allowing users to design editable task plans that can’t be completed during runtime. This is especially useful in change management, where plans must be reviewed and approved before execution. Users can also define dependencies between tasks to ensure they follow the correct logical sequence.

#33273

Bug Fixes

Critical

Resolved an issue where form stages could not be deleted under certain conditions. These stages can now be removed without errors.

#44941

Minor

Fixed an issue displaying commands for the Virtual Service Agent in Microsoft Teams in a language different from the user's.

#44935

Minor

Bug-fixing and general improvements.

#44607

Minor

Resolved a bug in workflows where requests remained in “Waiting for Automatic Activity” status after the web service had executed and moved to the next stage. The status now correctly updates to “Waiting for Agent” when applicable.

#44604

Minor

Resolved an issue that prevented user icons from being displayed in messages from the Virtual Service Agent in Microsoft Teams.

#44552

Minor

Resolved a bug in workflows where pressing Enter multiple times in Chrome could duplicate forms and cause errors. Now forms can only be submitted once, preventing duplicates and issues in the request history.

#44432

Minor

Fixed an issue with the display of notifications in On-Premise instances.

#44379

Major

Fixed an issue where using the variable "last comment attachments" in Web Services caused an error.

#44326

Minor

Fixed a bug in workflows where copying tasks from a step linked to a rejected request caused the workflow to loop on the form step.

#44308

Minor

Fixed a bug that caused saving errors when editing a building block with deleted credentials.

#44296

Minor

Fixed an issue where resolving a request with required CI-type custom fields at closure caused an error.

#44125

Minor

On mobile, the list of approvers in a pending approval now displays correctly instead of appearing blank.

#44094

Minor

When approving or rejecting directly from an email, the action is now processed correctly and the confirmation message is clearer.

#44091

Major

Fixed an issue with the connection test in Asset Management integration configuration.

#44026

Minor

In dashboards, page numbers greater than 9 are now displayed correctly.

#43883

Minor

Fixed an issue where if an agent created a request in a help desk they don’t belong to and used "create and resolve", they were incorrectly assigned as the request’s agent.

#43730

Major

Fixed an issue where agents could not assign themselves certain requests.

#43729

Minor

Fix for a bug when updating On-Premise instances.

#43517

Minor

The status report no longer includes requests that are no longer closed.

#42550

Minor

Sorting by Customer or Assigned agent in views now applies to the entire list, not just the current page.

#35807