Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.87.4 Stable 7.86.8 LTS 7.77.41

Brand New 7.87.4

Oct 16, 2024

Bug Fixes

Critical

Fix for an issue that caused errors in workflows after adding more validations to ensure workflow configurations are correct.

#36625

Brand New 7.87.3

Oct 9, 2024

Bug Fixes

Minor

We've fixed an issue where the frontend was not displaying correctly when accessing a request with a PDF and a KB article attached in a comment.

#36509

Brand New 7.87.2

Oct 9, 2024

Bug Fixes

Major

Fixed an issue where end users were occasionally unable to save their selection in User-type custom fields.

#36474

Brand New 7.87.1

Oct 7, 2024

Bug Fixes

Critical

We've resolved an issue where visibility rules and/or featured articles were lost after editing a category.

#36444

Brand New 7.87.0

Oct 4, 2024

Features and Improvements

New

Increased pagination limit for the /incidents.details.by.view endpoint

We've updated the GET /incidents.details.by.view API endpoint to return up to 1000 incidents per page.

#31239

Bug Fixes

Minor

Fixed a bug where the details of the first announcement were always displayed when accessing any announcement from the Announcement management screen.

#36332

Major

We've resolved an issue where an SLA condition based on a custom field of type "list" was not applied until an update was made to the request.

#35688

Minor

Fixed a bug where system logs failed to show the name of the help desk when associating it with a category.

#35639

Minor

Fix for an issue that prevented users from selecting recipients in duplicated email steps in Workflows.

#35336

Minor

Fix for an issue with the visibility of custom fields when assigned to specific categories.

#35234

Minor

Fixed a bug where updating SSL certificates caused Service Desk failures for certain On-Premise customers.

#35065

Minor

Before this fix, users were prevented from deleting a field that was used in a deleted approval step in Workflows.

#35006

Minor

We've fixed an issue where "Action required: Request to assign" emails were not sent when the help desk was outside of working hours.

#34859

Minor

We've fixed an issue where the body configuration in SLA and Automation templates did not respect the HTML format.

#33445

Minor

Fix for an issue with the order of events in the history of a Workflow request.

#21807

Minor

Before this fix, when updating a Workflow title and sending it as a variable in a web service call, the previous title was transmitted instead of the updated one.

#20467