Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.103.4 Stable 7.102.11 LTS 7.89.58

Brand New 7.103.4

May 22, 2025

Bug Fixes

Minor

Fixed an issue where workflows failed to advance during conditional transitions in specific scenarios.

#42424

Brand New 7.103.2

May 20, 2025

Bug Fixes

Minor

Fixed an issue affecting AI feature settings.

#42363

Brand New 7.103.0

May 18, 2025

Features and Improvements

New

Get Notified When Your Data Export Is Ready

Users are now notified by email when their data export report has been generated.

#41049

Bug Fixes

Minor

Fixed a bug that prevented automations from running with oAuth global credentials.

#41694

Minor

Fixed an issue where videos added in Knowledge Base articles were not displaying correctly on mobile devices.

#34490