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Service Management Releases
What’s new on Service Management? Navigate a detailed release log of new features and fixes.
Brand New
7.96.7
Stable
7.95.13
LTS
7.89.35
For older versions click here
Brand New 7.96.7
Feb 18, 2025
Bug Fixes
Minor
Addressed some mistranslations across different languages.
#39902
Brand New 7.96.6
Feb 18, 2025
Bug Fixes
Minor
Fixed an issue preventing date label to show up in some cases.
#38017
Brand New 7.96.5
Feb 17, 2025
Bug Fixes
Major
Resolved an issue where Custom Fields were not visible for input when opening a new request in SQL Server environments.
#39712
Brand New 7.96.4
Feb 14, 2025
Bug Fixes
Minor
Fixed a bug that prevented certain users from being edited.
#39833
Brand New 7.96.3
Feb 14, 2025
Bug Fixes
Minor
Minor performance enhancements.
#39827
Brand New 7.96.2
Feb 11, 2025
Bug Fixes
Minor
Fixing a minor bug preventing mouse over tooltip to show up.
#39754
Brand New 7.96.1
Feb 10, 2025
Bug Fixes
Minor
Resolved an issue where certain actions and filters were incorrectly displayed in the predefined views of the Self Service Portal.
#39735
Brand New 7.96.0
Feb 7, 2025
Features and Improvements
New
Multi-Stage Selection in Workflows
Selecting multiple stages within a workflow got real! Simply hold the Ctrl key (Cmd for Mac users) while clicking on individual stages or drag to create a selection rectangle. With this, you can easily move groups of stages around the canvas, making workflow organization faster and simpler.
#20197
Bug Fixes
Minor
Addressed an issue where the reporting engine sometimes failed to update workflow stage data, leading to inaccurate reports.
#39480
Minor
Addressed a bug that caused request lists export failures for on-premises customers if the file was generated outside a temporary directory.
#39387
Minor
Before this fix, shared custom fields could be used only once per Start/Form stage. Now, you can use shared custom fields multiple times within these stages, providing greater flexibility in your workflow configurations.
#39026
Minor
Updated authentication settings to better align with access restrictions
#38395
Minor
We've resolved an issue where 0 was being considered both "undefined" and a valid number, causing unpredictable behavior in conditional paths. Now, the system properly differentiates between an empty field and a user-entered 0, ensuring reliable decision-making.
#26256
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