Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.89.1 Stable 7.88.8 LTS 7.77.44

For older versions click here

Brand New 7.89.1

Nov 5, 2024

Bug Fixes

Minor

Fixed a bug that caused visual errors when changing the status for requests with a Jira external entity associated.

#37306

Brand New 7.89.0

Nov 1, 2024

Features and Improvements

New

OAuth 2.0 Authentication for API Access

We added OAuth 2.0 as an authentication method when creating API credentials. Oauth 2.0 offers a more secure and modern authentication framework than Basic Auth, providing enhanced security and control over access to your data.

#36450

New

New variable: 'Customer manager name' available in email workflow steps

The "Customer Manager Name" variable is now available for use in the body of emails within an email workflow step, providing instant visibility of the requester’s manager.

#35979

New

Requests cancellation

Users can now cancel their own requests without needing to contact the agent, improving time efficiency and providing greater autonomy.

#7339

Bug Fixes

Minor

Addressed an issue where the request customer's location was displayed in request creation on mobile, disregarding the visibility rule configuration.

#36497

Major

Resolved an issue preventing .bmp files from being attached.

#36407

Minor

Fixed a bug that prevented changes to the description of a shared custom field in Workflows.

#36005

Minor

Fix for an issue where workflows with an invalid web service URL did not trigger an error, allowing for deployment despite the potential for failure.

#35733

Minor

Fixed a bug where workflow requests created by end users appeared in both their Requested and Participations views; they now appear only in the Requested view as intended.

#34787

Minor

Fixed a bug where reports using the First Response SLA (Percentage) or Resolution SLA (Percentage) filters with "greater than" or "smaller than" conditions did not return all applicable requests.

#32068

Minor

Fix for an issue with custom fields where selecting December 29, 30, or 31 in date fields resulted in the following year being displayed when running a workflow or creating a request.

#30789

Minor

Fix for a bug affecting the email mention template where the variables {{TICKET_STATUS}}, {{TICKET_NUMBER}}, {{TICKET_LINK}}, and {{TICKET_CATEGORY}} would not populate under specific conditions.

#25705