Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.90.0 Stable 7.89.7 LTS 7.77.45

For older versions click here

Brand New 7.90.0

Nov 20, 2024

Bug Fixes

Minor

Improved performance when duplicating a category in the Service Catalog.

#37354

Minor

Fixed an issue where dynamic assignments in workflow templates (e.g., 'Employee Onboarding') were not saved correctly, resulting in unassigned steps within the workflow configuration.

#37326

Minor

Fixed a bug that caused visual errors when changing the status for requests with a Jira external entity associated.

#37306

Major

Improved performance when loading requests in the Manager view.

#37194

Minor

Improved memory usage to fix a bug that prevented successful export of all users to .csv format, in instances where the user count was around 500k or higher.

#37111

Minor

Fixed an issue where the 'Notification: New answer/comment' email was missing a 'Reply-to' address. This caused user replies to be sent to an outgoing address that wasn't configured as an incoming one, preventing responses from being processed.

#36977

Minor

Fixed an issue where pasted content in Knowledge Base articles could not be edited due to a text property being applied.

#36949

Minor

Resolved an issue where creating a request from a user profile selected the person initiating the request as the customer instead of the intended user.

#36902

Minor

Fixed an issue where the portal logo was not visible when viewing public articles in incognito mode.

#36801

Minor

Resolved an issue where documents created through InvGate Assets Management integration were inaccessible after one minute in cloud environments.

#36651

Minor

Fixed an issue where the category tree did not maintain the configured order.

#36510

Major

Fixed a bug where, in rare cases, LDAP-provisioned users who were changed from Administrator to Agent reverted back to Administrator after an LDAP sync.

#36447

Minor

Fixed an issue where deleted locations would also disappear from associated requests.

#36270

Minor

Fixed a bug where the Logged Time column in Views included deleted time entries in the total time calculation.

#35235

Minor

Fixed an issue where special characters in the Knowledge Base article title were being misinterpreted, causing the character limit to be exceeded.

#35140

Minor

Fixed an issue where long request titles without spaces would display incorrectly.

#34710

Minor

Fixed an issue where certain articles were not downloading due to a timeout, causing the download process to stall indefinitely.

#32952

Minor

Fixed a bug where the Workflow Stage filter did not work when filtering by the End stage of a workflow in Reports.

#32105

Minor

Fixed an issue where requests could be moved to a parent category even when "Only Leaves" selection mode was enabled.

#29922

Minor

Fixed an issue where approval email notifications in a workflow always showed checkbox fields as "Enabled" regardless of their actual value.

#20457