Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.101.2 Stable 7.100.7 LTS 7.89.52

For older versions click here

Brand New 7.101.2

Apr 24, 2025

Bug Fixes

Major

Fixed an issue when creating requests automatically through Workflow actions

#41746

Major

Fixed an issue were requests were assigned to the wrong source

#41740

Brand New 7.101.1

Apr 22, 2025

Bug Fixes

Major

Minor performance and stability improvements.

#41679

Minor

User profiles now correctly show the user's role (end user or agent), which was previously missing when viewing a profile.

#41421

Brand New 7.101.0

Apr 21, 2025

Bug Fixes

Minor

Resolved an issue where the rejection date of a request was not included in some reports and dashboards.

#41169

Minor

Fixed an issue where workflows with conditionals and approval steps were not migrating correctly, leaving the "canceled" path disconnected. Migrations now handle these cases properly.

#40896

Minor

Addressed an issue that prevented attachments from being included in some email notifications sent to external users.

#40068

Minor

Fixed an issue where automations were triggered incorrectly when creating a request in a help desk with free assignment.

#39418

Minor

Improved validation to ensure consistent application of filters on Configuration Item custom fields, even when using the API.

#36486