Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.87.3
Oct 9, 2024
Bug Fixes
Minor
We've fixed an issue where the frontend was not displaying correctly when accessing a request with a PDF and a KB article attached in a comment.
#36509
Brand New 7.87.2
Oct 9, 2024
Bug Fixes
Major
Fixed an issue where end users were occasionally unable to save their selection in User-type custom fields.
#36474
Brand New 7.87.1
Oct 7, 2024
Bug Fixes
Critical
We've resolved an issue where visibility rules and/or featured articles were lost after editing a category.
#36444
Brand New 7.87.0
Oct 4, 2024
Features and Improvements
New
Increased pagination limit for the /incidents.details.by.view endpoint
We've updated the GET /incidents.details.by.view API endpoint to return up to 1000 incidents per page.
#31239
Bug Fixes
Minor
Fixed a bug where the details of the first announcement were always displayed when accessing any announcement from the Announcement management screen.
#36332
Major
We've resolved an issue where an SLA condition based on a custom field of type "list" was not applied until an update was made to the request.
#35688
Minor
Fixed a bug where system logs failed to show the name of the help desk when associating it with a category.
#35639
Minor
Fix for an issue that prevented users from selecting recipients in duplicated email steps in Workflows.
#35336
Minor
Fix for an issue with the visibility of custom fields when assigned to specific categories.
#35234
Minor
Fixed a bug where updating SSL certificates caused Service Desk failures for certain On-Premise customers.
#35065
Minor
Before this fix, users were prevented from deleting a field that was used in a deleted approval step in Workflows.
#35006
Minor
We've fixed an issue where "Action required: Request to assign" emails were not sent when the help desk was outside of working hours.
#34859
Minor
We've fixed an issue where the body configuration in SLA and Automation templates did not respect the HTML format.
#33445
Minor
Fix for an issue with the order of events in the history of a Workflow request.
#21807
Minor
Before this fix, when updating a Workflow title and sending it as a variable in a web service call, the previous title was transmitted instead of the updated one.
#20467