Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.12.0 Stable 8.11.7 LTS 8.0.51

For older versions click here

Brand New 8.12.0

Apr 17, 2026

Features and Improvements

New

Absences for end users now in GA

From now on your end users can set their own absences and delegate their approvals.

#49307

New

New SharePoint workflow actions: Update list items and grant user permissions

You can now use two new SharePoint actions in your workflows: updating a list item and granting user permissions to a site or document. These actions extend automation capabilities for organizations using SharePoint in their IT and business processes.

#47826

Bug Fixes

Minor

Fixed an issue where opening the configuration of a Web Service workflow step that had the "Workflow Customer" variable set in the Send Variables section would not display the selected variable correctly, showing the first available option instead.

#50026

Minor

Fixed an issue where workflow form fields with visibility rules would not display their previously entered values when the visibility condition was met, showing the field as empty instead.

#49837

Minor

Fixed an issue where changing the assignee of a workflow step failed when the step had a user variable from a deleted stage set as its assignee. Opening the assignee panel would cause errors and the Save button had no effect.

#49833

Minor

Fixed an issue where Pause workflow steps could experience a delay when resuming the process at the configured time.

#49308

Major

Correct visibility permissions are now applied in Time Tracking and Intervals reports for agents.

#48417