Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.8.0 Stable 8.7.7 LTS 8.0.45

Brand New 8.8.0

Feb 25, 2026

Features and Improvements

New

User custom field filtering by groups

Added support for filtering user custom fields by groups. Now, administrators can define the group of users for custom fields that are displayed in requests.

#48530

New

QR/URL shortcut to open VSA WhatsApp conversation

We added a QR code and a direct link within the WhatsApp Virtual Agent configuration, allowing users to instantly start a conversation with the VSA without manually saving the phone number.

#48060

New

New View for Tasks

We've added a centralized view in the Requests section that shows pending tasks and their assignees, giving better visibility and control based on your tasks.

#8149

Bug Fixes

Minor

Fixed an issue preventing users from duplicating workflow requests

#48634

Minor

Fixed an issue that allowed users to duplicate request comments in MS Teams

#48629

Minor

Fixed an issue where visibility rules in the Start stage were incorrectly evaluated, causing fields to remain hidden even when conditions were met. Visibility rules now work properly during request creation.

#48580

Minor

Fix for a bug that prevented LDAP profile pictures from being shown

#48486

Minor

Fixed an issue were the MS Teams bot duplicated the welcome message on each user's first interaction with it

#48482

Minor

Fixed an issue where the Generate Document step had an incorrect data type configuration.

#48293

Minor

Improved inheritance of access settings in restricted help desks and their levels.

#48259

Minor

Fixed an issue where duplicating input values from a request template with missing fields prevented the form from initializing correctly.

#48247

Minor

Resolved an issue where duplicating a subflow stage could cause duplicate tickets to be generated. Tickets are now created only once as expected.

#48111

Minor

Improved accuracy of results in views when requesters belong to multiple groups.

#47938

Minor

Resolved an issue where the field counter shown in the request history for the Start step did not match the configured custom fields. The counter now accurately reflects the number of fields in that step.

#47619

Minor

Editing an SLA no longer causes the number of related categories to display incorrectly.

#38511

Minor

Fix for a bug that prevented large imports of users

#33185