Service Management Releases

When a user types a query in the Self-Service Portal search bar and presses Enter, the VSA now opens automatically with the search text pre-loaded as the first message.

The Knowledge Base section in the Self-Service Portal has been enhanced with new browsing and filtering capabilities, making it easier for end users to find and access articles.

The microphone icon in the VSA now displays a visual animation while the user is recording an audio message, providing clearer feedback that the recording is in progress.

You can now add a "Create Google Meet Space" step to your workflows. This action automatically provisions a video call room and makes it available as part of any automated process, such as onboarding or incident management, without manual intervention.

Navigating workflow steps is now faster and more organized. In the workflow configuration view, Building Blocks and Built-in Action Connectors are now separated into dedicated tabs — Building Blocks and Integrations — each with its own search bar and filters. In the workflow builder, Built-in Action Connectors are grouped by tool in the Integrations section, and the Web Service step has moved to the General section. These changes reduce cognitive effort and make it easier to discover and select the right step when designing workflows.

From now on you can see the content AI status in your Knowledge Base articles and snippets to know if the latest changes are now using by AI Hub or are still pending synchronization.

The search experience for InvGate Asset Management CIs within requests has been enhanced with a new results component, offering clearer data columns and improved selection, as well as filtering by column to strengthen integration and improve usability.

Fixed an issue where users were repeatedly removed from their groups due to an Entra bug, without any manual changes being made.

Fixed an issue where the "Required" and "Read-only" field options in the workflow definition configuration could appear simultaneously selected. The UI now correctly reflects that only one option can be active at a time.

Changing a request’s category now correctly updates the default type.

Fixed an issue preventing users from accessing certain Knowledge Base articles on Safari.