Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.105.0 Stable 7.104.7 LTS 7.102.24

Brand New 7.105.0

Jun 13, 2025

Features and Improvements

New

Minor UI improvements

Minor UI adjustments to improve consistency and visual alignment across the product, mainly impacting the login screen and some interface components.

#43064

New

Workflows can now create other workflows

The Create Request step in workflows now works for every request category in the catalog, even those linked to workflows. This allows new workflow requests to be created from an existing workflow.

#42862

New

Self-Service Portal for Agents

The Self-Service Portal for Agents streamlines request management by separating work-related and personal requests. This improves efficiency, enhances the onboarding experience, and reduces confusion for agents handling multiple roles.

#40030

New

Enhanced Automation Variables: Last Comment & Attachments

Web services now support the 'last comment' and 'last comment attachments' variables, enabling more dynamic automations and workflows.

#39340

Bug Fixes

Minor

Fixed a bug that prevented seeing some cancelled requests from user profiles.

#42554

Major

Resolved an issue where administrators weren't notified when license limits were exceeded. Resolved an issue where administrators weren't notified when license limits were exceeded.

#42463

Minor

Resolved an issue where default Knowledge Base articles failed to appear when tickets were created under specific categories.

#42265

Minor

We've implemented an adjustment to help maintain the integrity and security of rich text fields.

#41993

Minor

Fixed an issue where duplicating an escalated request would assign it to the last escalated team instead of the originally assigned one.

#40085

Minor

Fixed an issue where, under the Agent Self-assignment setting, agents in Help Desks with free assignment could overwrite an existing assignment by using the Assign to me action, without any warning.

#39374

Major

Fixed a bug that didn't allow users to assign requests from profiles.

#38166

Minor

We've resolved an issue in the mobile app where tree-type fields configured for "leaf selection only" would allow branch selections, resulting in an error. This has been corrected to ensure proper selection behavior.

#37284

Minor

Stabilized profile picture importing from LDAP.

#15861