Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.0.0 Stable 7.114.5 LTS 7.102.60

Brand New 8.0.0

Oct 31, 2025

Features and Improvements

New

Obtain requests tasks information with /incident.tasks endpoint

Added an endpoint that allows fetching all tasks associated with a specific request, enabling easier integration and task management through the API.

#24276

New

Configurable end-user visibility of other users

We’re introducing new configuration options to help improve privacy and reduce misuse when adding observers to requests. Administrators can now define which users end customers are allowed to add as observers or mention—based on criteria such as company, location, or group.

#11550

New

Dark Mode: Designed for Comfort and Focus

Personalize your experience with a theme that adapts to your environment. Whether day or night, Dark Mode helps you stay comfortable and focused.

#10660

Bug Fixes

Minor

We've added some missing translations.

#46311

Critical

Resolved an issue where subflow ticket creation was not triggered due to visibility rules restricting access to the configured priority.

#46221

Minor

Resolved an issue that prevented the user configuration module from being displayed.

#46173

Minor

Resolved an issue where the number of watchers within a company was displayed incorrectly after users were removed as observers.

#46033

Minor

Fixed an issue where custom fields appeared mixed with regular fields when defining filters in automations, SLAs, or OLAs, instead of being properly grouped.

#45935

Minor

Added missing translations

#45908

Minor

The Intervals report now excludes reopened requests, ensuring its request counts match the Requests report.

#45746

Major

Fixed an issue making custom MS Teams installations fail when adding profile pictures

#45693

Major

Fix for a deployment issue affecting very specific Workflows, ensuring they now deploy correctly and run as expected.

#45593

Minor

Fix for missing translations of Risk and Impact custom fields, ensuring they now display in the correct language based on the instance configuration.

#45535

Minor

Fix for an issue where the API /cf.fields.by.category always returned the same Custom Fields, ignoring the specified category_id. The API now correctly returns only the Custom Fields associated with the requested category.

#45516

Minor

General fixes for Workflow Canvas, improving stability and resolving various issues for smoother functionality and user experience.

#45284

Minor

Resolved a problem that caused two browser tabs to open when clicking the IGAM shortcut.

#44617

Minor

Improved articles search performance in knowledge base.

#44264

Minor

Resolved an issue where the is (or is a child of) operator didn’t return results in reports and views when filtering by deleted help desks.

#44152

Minor

Requests from help desks that cannot be accessed are no longer shown in views.

#43725

Minor

Requests views now display results correctly even when multiple requests are being created at the same time.

#43184

Minor

Automation rules now require the exact subject configured to trigger actions, ensuring they only execute when the subject matches as intended.

#36498

Minor

Improved performance when exporting data from users module.

#31398

Minor

The Hide empty values checkbox in dashboards now applies specifically to Drill Down views, reflecting where it actually takes effect.

#16789