Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.94.0 Stable 7.93.3 LTS 7.89.23

Brand New 7.94.0

Jan 10, 2025

Features and Improvements

New

Various wording enhancements

Implemented various wording improvements across the Users, Help Desks, Gamification, and System Configuration modules to enhance clarity and readability.

#38705

Bug Fixes

Minor

Fix for a bug where the screen failed to load correctly during the approval stage of specific workflows.

#38884

Minor

Updated certain French translations to align with standard capitalization rules.

#38876

Minor

Improved the accuracy of some French and Dutch translations.

#38810

Minor

Fixed an issue where a blank screen appeared when accessing Service Management with a token on specific URLs.

#38626

Minor

Applied security improvements to the group, help desk, company and location profile screens.

#38553

Minor

Fixed a bug causing requests to be listed multiple times in the Observed request view if the user was both an observer of the request and the assigned help desk.

#38540

Major

Improved approval confirmation process to ensure the correct user is logged in activity records.

#38323

Major

Adjusted task assignment rules to restrict assignments to permitted roles only.

#38320

Major

Applied security improvements to the Internal Notes section.

#38317

Major

Adjusted permission validation to ensure only authorized users can accept or reject requests.

#38313

Major

Improved permission checks to restrict approval reassignment to authorized users only.

#38312

Minor

Fixed an issue where changing categories in the request creation form would erase the content of the Title and Description fields.

#37867

Major

Fix for a bug where the screen failed to load correctly after deleting fields used in a ‘Modify CI’ stage of a workflow.

#37705

Minor

Fixed a bug where help desks and levels from deleted parent help desks were incorrectly included in the export of all help desks.

#36173

Minor

Fixed a bug that prevented editing external user information.

#34858

Minor

Adjusted category change suggestions to ensure they no longer recommend workflow-related categories.

#34578

Minor

Fixed an issue where selected targets were not properly saved in announcements.

#28807