Service Desk Releases

¿Qué hay de nuevo en Service Desk? Navega un registro detallado de versiones sobre las nuevas funcionalidades y correcciones.

Brand New 7.76.0 Stable 7.75.2 Core 7.74.4 LTS 7.64.26

Para versiones más antiguas haga click aquí

Core 7.74.4

May 6, 2024

Corección de Errores

Menor

Fix for a bug causing requests to stall in a "Waiting for automatic activity" state under specific workflow conditions.

#32767

Menor

Before this fix, levels with deleted main help desks appeared in report exports leading to inaccurate representations in exported data.

#32612

Menor

Fixed an issue with users from different OUs in Active Directory.

#32134

Menor

Fixed an issue that was preventing reports with locations from being generated correctly.

#32069

Core 7.74.3

Apr 26, 2024

Corección de Errores

Menor

Fixed a bug affecting webservice configurations.

#32767

Core 7.74.2

Apr 24, 2024

Corección de Errores

Mayor

We've resolved an issue where dashboards were not displaying unassigned requests correctly.

#32235

Menor

Fixed a bug where users couldn't modify dashboard charts configured with deleted custom fields.

#32189

Menor

Fix for a bug where simultaneous interactions with approvals could lead to unexpected issues.

#29667

Menor

Fixed a bug where dashboard charts would, under certain circumstances, inaccurately display data when using the Solutions (Rejected) metric.

#24858

Menor

Fixed a bug where specific help desks and levels were occasionally unavailable for selection when assigning holiday calendars.

#23987

Core 7.74.0

Apr 8, 2024

Funcionalidades y Mejoras

Nueva

Enhanced location importing via LDAP and SCIM

We have improved how Service Desk identifies changes to imported locations and provided users with additional tools to streamline the process, such as multi-attribute selection and customizable mappings for SCIM.

#29747

Corección de Errores

Menor

Fix for a bug that affected the UI of specific instances when using a web service stage within workflows.

#32327

Menor

Certain mail configurations, including Custom Sender Addresses, have been enhanced to ensure accurate sender details without disruptions.

#31597

Menor

Fix for a bug where requests were getting stuck in 'Waiting for automatic activity' when the responsible party of a 'Task' stage had been the previous assignee, followed by a Web Service stage.

#29790

Menor

We've fixed an issue where article visibility settings weren't always applied correctly in the request creation form. Now, you'll see the intended content without any unexpected extras, ensuring a seamless experience for all users.

#26097