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Service Desk Releases
¿Qué hay de nuevo en Service Desk? Navega un registro detallado de versiones sobre las nuevas funcionalidades y correcciones.
Brand New
7.76.0
Stable
7.75.2
Core
7.74.4
LTS
7.64.26
Para versiones más antiguas haga click aquí
Stable 7.75.2
May 6, 2024
Funcionalidades y Mejoras
Nueva
Self-Assignment Enabled for Help Desk Agents
Agents can now take over requests already assigned to another member of the same level.
#32702
Corección de Errores
Menor
Fix for a bug causing requests to stall in a "Waiting for automatic activity" state under specific workflow conditions.
#32767
Menor
Before this fix, levels with deleted main help desks appeared in report exports leading to inaccurate representations in exported data.
#32612
Menor
Fixed an issue with users from different OUs in Active Directory.
#32134
Menor
Fixed an issue that was preventing reports with locations from being generated correctly.
#32069
Menor
Fix for a bug where moving workflow stages from a conditional path to its subpath did not properly reflect changes in Configuration, only in Design.
#30982
Stable 7.75.1
Apr 26, 2024
Corección de Errores
Menor
Fixed a bug affecting webservice configurations.
#32767
Stable 7.75.0
Apr 24, 2024
Funcionalidades y Mejoras
Nueva
Text-type custom fields of workflows now available as filter conditions
Users can now filter views, dashboard charts and reports based on text-type custom fields of workflows.
#32341
Nueva
Multi-SAML support now available in Service Desk
Admins can now connect and configure multiple identity providers via the SAML protocol in Service Desk, which provides a more flexible and scalable user management and authentication experience.
#18089
Corección de Errores
Mayor
We've resolved an issue where dashboards were not displaying unassigned requests correctly.
#32235
Menor
Fixed a bug where users couldn't modify dashboard charts configured with deleted custom fields.
#32189
Menor
Fix for a bug where simultaneous interactions with approvals could lead to unexpected issues.
#29667
Menor
Fixed a bug where dashboard charts would, under certain circumstances, inaccurately display data when using the Solutions (Rejected) metric.
#24858
Menor
Fixed a bug where specific help desks and levels were occasionally unavailable for selection when assigning holiday calendars.
#23987
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