Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.6.4 Stable 8.5.11 LTS 8.0.37

For older versions click here

Brand New 8.6.4

Jan 28, 2026

Bug Fixes

Minor

Bug-fixing and general improvements.

#48306

Brand New 8.6.3

Jan 28, 2026

Bug Fixes

Minor

Fixed an issue where approvals created via the API had an incorrect expiration behavior.

#48190

Brand New 8.6.2

Jan 26, 2026

Bug Fixes

Minor

Fixed an issue in the VSA channels configuration making the agent refuse to answer questions after unrelated configuration updates

#48240

Brand New 8.6.1

Jan 26, 2026

Bug Fixes

Minor

Bug-fixing and general improvements.

#48242

Brand New 8.6.0

Jan 26, 2026

Features and Improvements

New

WhatsApp Account Details in Configuration

We have added the WhatsApp account and phone number to the WhatsApp configuration so administrators can quickly identify the account integrated with Service Management.

#47195

New

View and Complete Forms Directly in Microsoft Teams

End users and approvers can now seamlessly view, and complete workflow forms directly within Microsoft Teams, eliminating the need to leave the chat.

#46412

New

Extended Invgate Asset Management integration with cloud assets and databases

InvGate Service Management now supports Cloud Assets and Databases in its integration with InvGate Asset Management, enabling broader coverage and improved visibility across asset-related processes.

#43881

New

Dynamic Subflows in Workflows

Workflows can now create dynamic subflows at runtime based on list-type fields. This enables the creation of subflows per item selected in workflow forms, simplifying complex access requests and reducing manual configuration.

#43875

New

New API endpoint to list Shared Custom Fields

Added support for a new API endpoint that returns a list of all shared custom fields, making it easier to manage and integrate them programmatically.

#39483

Bug Fixes

Minor

Before this fix, editing help desks or levels was not possible after updating help desk working hours.

#48033

Minor

Fixed an issue where the Modify CI step name was incorrect and has been updated to Modify Assets

#48021

Minor

Language consistency issues were addressed when assigning tasks from My Work.

#47996

Minor

Improved filtering by workflow name when using the “Related Workflow” filter with the “Select all” option.

#47760

Minor

Resolved an issue where custom field values were not copied from subflows to child tickets when creating related requests.

#47673

Minor

Resolved an issue where field visibility rules stopped working in preview mode if list options had aliases defined. Visibility rules now apply correctly regardless of option aliases.

#47642

Minor

Fix for a bug where Risk and Impact values appeared in the wrong language in the request history after changing categories. Values are now displayed using the correct language.

#47503

Minor

Improved accuracy of request counts in reports.

#44860

Minor

We have fixed an issue in the mobile version where the “Log in with a different method” button on the mobile login screen did not respond as expected.

#41917

Major

Improved feedback when rejecting or canceling requests related to a task, clearly indicating why the action is not available.

#41643

Minor

SLA Time metrics (First Response and Resolution) are now correctly displayed in reports for automatically closed requests.

#35721

Minor

You can now attach multiple files at once to Knowledge Base articles, speeding up documentation creation and maintenance.

#28563