Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.1.0 Stable 8.0.8 LTS 7.102.62

Brand New 8.1.0

Nov 15, 2025

Features and Improvements

New

Dynamic Fields in Workflow Forms

You can now define visibility rules for form fields to display only the information that matters. This makes forms cleaner, easier to complete, and more efficient to manage.

#46829

New

Total Count Relationships (Problems) in Dashboards and Reports

Dashboards and reports can now display the total number of related problems, helping users quickly identify how many problems are linked to their requests.

#43554

Bug Fixes

Minor

Fixed a translation issue with custom fields in WhatsApp and MS Teams

#46393

Minor

Fix for a bug where editing a workflow failed after adding IGAM stages under specific scenarios; editing now works correctly after IGAM stages are added.

#46277

Minor

Resolved an issue in workflow configuration where the Add Variable modal closed or prevented clicking when the variables list required scrolling; you can now add variables even with long lists.

#46153

Minor

Fix for a bug where workflow creation and edit timestamps displayed incorrect times; timestamps now show the correct local time.

#46060

Minor

Dashboard configuration options now update correctly when changing the user’s language.

#45925

Minor

Improved system stability in Reports to prevent errors that could occur when handling a large number of inactive open requests.

#45811

Minor

Resolved an issue where conditional rules using a Configuration Item field linked to IGAM were not saved in workflows; conditions are now preserved and executed as configured.

#45732

Minor

End users can now reassign custom approvals when they are the approval manager.

#45586

Major

The /incidents.details.by.view endpoint now includes the Linked CIs column in its response.

#45562

Minor

Fixed an issue were a duplicated MS Teams channel was created when trying to open an existing one.

#45401

Minor

Updated installers to include newer versions of OpenSSL, Apache, and PHP to ensure up-to-date runtime components.

#45318

Minor

In My Work, switching tabs after opening notifications from two requests no longer causes an error screen.

#42281

Minor

Fix for a bug where the Paraguay (Asunción) timezone was applied as GMT-4 instead of GMT-3; Asunción now uses the correct GMT-3 timezone.

#41305