Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.3.3 Stable 8.2.8 LTS 8.0.23

For older versions click here

Brand New 8.3.3

Dec 17, 2025

Bug Fixes

Minor

Bug-fixing and general improvements

#47536

Brand New 8.3.1

Dec 16, 2025

Bug Fixes

Minor

Fixed an issue making the VSA suggest parent categories for which the user didn't have select permissions.

#47460

Brand New 8.3.0

Dec 15, 2025

Features and Improvements

New

Improvements for Onboarding Workflow template

We have made improvements to the Onboarding Workflow template.

#47194

New

Smarter workflows with automated tag management

Enhance your automation capabilities by allowing workflows to assign and unassign Asset Management tags. This update improves asset organization and streamlines tag management across your processes.

#40011

New

New POST Method Added to /timetracking Endpoint

We’ve expanded the timetracking API by adding support for the POST method. This enhancement allows systems to create new time entries programmatically, enabling smoother integrations, more flexible workflow automations, and improved tracking of agent activity across tools.

#12010

Bug Fixes

Minor

Fixed an issue where attachments were not included in solution proposal email notifications for external users when using the {{ATTACHED_FILES_LINKS}} variable.

#47012

Minor

Fixed an issue where integrations failed when the configuration name contained long text.

#47002

Minor

Resolved an issue where list fields in Subflows were not being populated when passing parameters from a Workflow. List values are now correctly assigned when the name–key structure matches between the Workflow and the request field.

#46752

Minor

Fixed an issue where reopening the attachment overlay after uploading files incorrectly displayed previously successful uploads as failed.

#46731

Minor

End-user approvals now correctly add the user as an observer even when no comment is provided, ensuring they maintain visibility of the request in their portal.

#46111

Minor

Fixed an issue where requests created from the mobile app were incorrectly recorded with the source "Web".

#45738

Minor

Fix for a bug where conditional steps did not correctly interpret variables from a web service if they contained the "&" character. These variables are now evaluated as expected.

#44032

Major

Requests no longer appear duplicated in views when there are multiple observers in the request.

#42755

Minor

In the mobile requests list, items are now displayed from most recent to oldest, providing a clearer and more intuitive order.

#42080

Minor

Updated the “Last X Months” date filter label by adding “(Complete)” to better reflect its behavior.

#40450