Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.100.2 Stable 7.99.10 LTS 7.89.47

Brand New 7.100.2

Apr 14, 2025

Bug Fixes

Critical

Fixed an issue where the "Type" selector showed options not configured for the selected category when editing a request.

#41362

Brand New 7.100.1

Apr 8, 2025

Bug Fixes

Minor

We fixed a broken link to documentation

#41358

Brand New 7.100.0

Apr 8, 2025

Features and Improvements

New

Customize Columns and Filters for Data Exports

Now you can customize your data exports by editing columns and filters before exporting. Tailor your exports to include exactly what you need!

#41118

New

Adding metadata in Outgoing Emails

Metadata is now included in outgoing emails to improve conversation threading in users email servers.

#26594

Bug Fixes

Minor

Editing variables in Web Service stages now prevents unintended multiple selections under certain conditions.

#40865

Minor

Fixed a problem where list field options in "Custom" order appeared randomly in the request history but were sorted properly in the overlay.

#40207

Minor

Fixed an issue related to status changes from the /incident.waitingfor.customer endpoint.

#38794

Minor

Fixed an issue where articles were still suggested after clearing the request title during creation.

#36072

Minor

Fix for an Issue in the Approval notification email template where variables were not replaced correctly

#32288