Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.99.0 Stable 7.98.5 LTS 7.89.40

Brand New 7.99.0

Mar 21, 2025

Features and Improvements

New

Propagation of Field Values from Major Incidents

Field values can now be propagated from major incidents to related incidents, ensuring consistency and reducing manual updates.

#20931

New

Recurrent Approval Reminders

Never miss a pending approval! Set up automated recurring reminders to keep approvals on track and ensure timely actions.

#7478

Bug Fixes

Minor

Styles for the group and company selector now load correctly when editing visibility options in the general settings of a workflow.

#40599

Minor

Resolved an issue that caused errors in certain cases when editing conditional stages in workflows, ensuring they can now be modified without issues.

#40314

Major

Fixed character encoding handling to ensure special characters are correctly imported without being altered.

#40238

Minor

The Microsoft Teams integration link to conversation in a user's panel is now visible again.

#40186

Minor

Fix an issue that prevented some attachments in email-generated requests from displaying correctly

#40137

Minor

Fixed a bug where canceling a request at the approval stage, under specific conditions, prevented the workflow from closing correctly.

#39047

Minor

The help desk creation and edit overlay no longer closes unexpectedly after changes in the help desk's members.

#37493

Minor

Minor fixes applied to workflow templates.

#37460

Minor

Resolved an issue where requests with no rating showed a '0' in the export instead of leaving the rating field blank, thus causing unintended confusion.

#37456

Major

AI-generated category keywords now stay within character limits, ensuring users can save changes without issues.

#32160

Minor

Fixed a visual issue where selecting a user field in the first stage of a workflow would also select the duplicated user fields in subsequent stages. This issue only affected the display, as the email was still sent correctly to the intended recipient.

#15420