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Service Management Releases
What’s new on Service Management? Navigate a detailed release log of new features and fixes.
Brand New
7.88.5
Stable
7.87.4
LTS
7.77.41
For older versions click here
Brand New 7.88.5
Oct 28, 2024
Bug Fixes
Minor
Resolved an issue where featured articles were not displaying when creating a request.
#37071
Brand New 7.88.4
Oct 25, 2024
Bug Fixes
Critical
Fixed an issue where the interface would not display correctly when rejecting a workflow request from Mobile.
#36963
Critical
Resolved an issue preventing users from canceling an edit on a request.
#36954
Brand New 7.88.2
Oct 22, 2024
Bug Fixes
Minor
We've resolved an issue that prevented the catalog from being reorganized.
#36843
Minor
Fix for an issue that prevented users from copying the public URL of a Knowledge Base article.
#36757
Brand New 7.88.1
Oct 21, 2024
Bug Fixes
Critical
We've resolved an issue where the modal for editing an automation action or approval would unexpectedly disappear after a few seconds.
#36817
Brand New 7.88.0
Oct 19, 2024
Bug Fixes
Minor
Fixed an bug where Vimeo videos in Knowledge Base articles could not be viewed in fullscreen mode.
#36418
Minor
Before this issue, certain email replies would be cut off when using specific characters in their body.
#36415
Major
We've resolved an issue where SLAs assigned to a help desk did not re-evaluate or resume when the help desk entered its working hours.
#36249
Minor
We've resolved an issue where resolution SLA notifications for elapsed time were not triggered at the expected intervals, instead appearing all at once after the SLA expired.
#35904
Minor
Fixed an issue where Dashboard charts using the Requests (Backlog) metric with specific filter conditions would display inaccurate or no results.
#33627
Minor
We fixed an issue with Jira filter titles
#30820
Minor
Fix for an issue that incorrectly assigned a workflow stage when using the "Last responsible selected" assignment method.
#16965
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