Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.13.1 Stable 8.12.3 LTS 8.0.53

For older versions click here

Brand New 8.13.1

May 5, 2026

Bug Fixes

Critical

Fixed a minor UI issue

#50698

Brand New 8.13.0

May 4, 2026

Features and Improvements

New

VA Report: Search in Topic and Knowledge Source Tables

The VA Report's topic and knowledge source tables now include a search input. Administrators can type to filter rows in real time, making it easier to find specific topics or articles in instances with large knowledge bases.

#50598

New

Veil Design Enabled by Default

Veil Design is now enabled by default, with the option to switch back to the Classic design.

#50443

New

Virtual Service Agent Report: Search in Topic and Knowledge Source Tables

The Topic and Knowledge Source tables in the Virtual Service Agent Report now include a search input. Administrators can filter rows in real time to quickly find specific topics or articles, especially useful in instances with large Knowledge Bases.

#50372

New

Virtual Service Agent Report: Unified Topics Table

The Virtual Service Agent Report now displays all topics in a single unified table. A new column indicates whether each topic has associated knowledge coverage, replacing the previous "Topics Without Knowledge" section, making it easier to get a complete picture of topic coverage at a glance.

#50121

New

VA Report: Search in Topic and Knowledge Source Tables

#50120

New

More control over approvers as followers

Admins can now configure whether approvers are automatically added as followers when voting on approvals. This helps reduce unnecessary notifications while keeping approvers visible as observers on the ticket.

#49903

New

WhatsApp: Sequential form field collection with AI fallback

Improved the WhatsApp form-filling experience. The bot now requests fields one at a time, presenting options with letters (A, B, C) for easy selection. For ambiguous or voice inputs, the AI service acts as a fallback to interpret the user's response and map it to the correct value.

#49682

New

Automated Actions for Canceled Custom Approvals

You can now define automated actions that trigger when a custom approval is canceled. This new branch complements the existing Approved and Rejected outcomes, providing consistent automation coverage for every possible approval result — whether the cancellation is manual or driven by an expiration.

#49341

New

New Google Workspace Actions in Workflows

Workflows now include a broader set of Google Workspace actions — edit, enable, disable, and reset password for users; remove users from groups; and edit or delete groups. This expansion lets you orchestrate end-to-end Google Workspace user lifecycle and group management directly from your workflows, without leaving InvGate.

#47828

New

Workflows now support Software Deployment steps

Automate software rollouts by launching InvGate Asset Management deployment plans directly from your workflows. Gain efficiency, consistency, and control over every installation or update.

#30812

New

New Formula Step in Workflows

You can now evaluate formulas natively within your workflows using a new Formula step. Build expressions with arithmetic, logical, and comparison operators, plus built-in functions like SUM, AVERAGE, and CONCAT — and reuse the result across forms, conditionals, Web Services, and other steps. This removes the dependency on external parsers, simplifies workflow configuration, and unlocks administrative and financial use cases that previously couldn't be handled natively.

#30764

Bug Fixes

Minor

Fixed an issue where workflow Web Service steps could send the wrong list option when the available options came from a previous Web Service step that returned a numeric array. The selected value is now correctly forwarded to the next step.

#50401

Minor

Web services now support the JSON Patch content type, enabling more flexible and efficient updates through API integrations.

#50331

Minor

Improved reliability of Data Export results.

#49945

Minor

Read-only workflow fields are now correctly displayed in views and reports.

#49880

Minor

Fixed an issue where the configuration item detail panel text was not displaying correctly.

#49861

Major

Fixed an issue with the PATCH /incident.custom_field endpoint where Configuration Items were incorrectly added when the searched value matched a location name instead of an asset name. The endpoint now returns only the assets whose name matches the requested value, ignoring locations with the same name.

#49847

Minor

Improved the performance of POST calls to the /api/v1/incident.custom_field endpoint, optimizing resource usage for instances with intensive API integrations.

#47399

Minor

In reports, requests are now visible when the agent is a collaborator, even if they don’t belong to the assigned help desk.

#45405