Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.114.1
Oct 21, 2025
Bug Fixes
Minor
We've added some missing translations.
#46311
Brand New 7.114.0
Oct 20, 2025
Features and Improvements
New
New quick filter in request views: Last update
Quickly filter requests in any view based on their most recent update, helping you focus on the items that changed most recently.
#38470
New
Internationalization for Workflow Field Labels and Descriptions
You can now translate workflow field labels and descriptions, making it easier to manage multilingual forms. This enhancement ensures users always see content in their preferred language, providing a more consistent and localized experience.
#17770
New
Task assignment now supports help desks
You can now assign tasks to help desks, allowing teams—not just individual users—to take ownership and action. This brings more flexibility and agility to task management, reduces delays when agents are unavailable, and makes collaboration smoother across groups working on the same request.
#7835
Bug Fixes
Minor
Resolved a problem that prevented email notifications from being sent correctly when changing the recipient.
#45957
Minor
Fix for a bug where custom fields with many options did not display properly, causing option lists to overlap with other entries in the request history.
#45796
Minor
Addressed and issue where missing validations in POST to "incident.custom_fields" endpoint allowed incorrect use of shared fields, potentially causing unintended automation loops.
#45709
Minor
Before this fix, the notification email was not sent when an approval was reassigned to a user.
#45582
Minor
Fix for a bug where renaming a configuration item in Asset Management caused it to stop appearing in filtered configuration item fields in workflow forms.
#45497
Minor
Dashboards now show correct information after data updates.
#45472
Minor
Resolved an issue where the endpoint to add an additional field to a list-type custom field failed when the field's hash was entirely numeric.
#45465
Minor
Fix for a bug where changes to “Modify CI” steps were not saved when updating the selected CI to modify.
#45177
Minor
Resolved an issue where deleting a variable used as a dynamic assignee caused the workflow step to become inconsistent and uneditable.
#45148
Minor
Fixed an issue where the request failed to load under certain circumstances.
#44927
Minor
Fix for a bug where visibility rules for workflow steps were not working as expected.
#44201
Minor
Resolved an issue in the absences system that allowed saving inconsistent time ranges (end time earlier than start time).
#43937
Minor
Fixed an issue where deleted SLAs were not displayed in reports.
#42886
Minor
Reports now return all requests correctly when filtering by a date-time custom field.
#41700