Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.113.2 Stable 7.112.5 LTS 7.102.54

For older versions click here

Brand New 7.113.2

Oct 6, 2025

Bug Fixes

Minor

Improved notification names and descriptions in the Notifications Center.

#43185

Brand New 7.113.1

Oct 6, 2025

Bug Fixes

Minor

Fix for a bug that prevented logging in with a user created from the login screen

#45870

Brand New 7.113.0

Oct 6, 2025

Features and Improvements

New

InvGate User Community

You can now access a new private community where you can connect with other customers, share ideas, ask questions, upvote feature suggestions, and join exclusive events.

#45740

New

Transitioning to the new Workflow editor

Workflows created with the old editor will now open in read-only mode. This ensures stability while giving you the opportunity to upgrade and benefit from our enhanced editor with advanced features, greater flexibility, and a more intuitive design.

#43113

New

Enhanced Building Blocks with Variable-Based URLs

Added support for variable-based URLs in Building Blocks, making it easier to create dynamic, context-aware blocks using workflow variables.

#42614

Bug Fixes

Minor

Fixed an issue where certain variables were missing when creating requests through workflows.

#45567

Minor

Fixed an issue where exporting the System Events log could fail.

#45474

Minor

After-hours actions in multi-level help desks now work as expected.

#45377

Minor

Scheduled reports and exports with large data sets now generate correctly.

#45187

Minor

Requests created from the mobile app now display the correct source in reports.

#44793

Minor

Fixed an issue where the Help Desk screen experienced slow loading times due to frontend rendering, while other modules like Catalog loaded normally.

#44260

Minor

Requests assigned to agents are now reassigned consistently when removing an agent from a help desk, regardless of whether the change is made from the User or Help Desk settings.

#43469

Minor

Resolved an issue where approvals via emails that were expired or had already been done were not being displayed correctly in the product.

#42073

Minor

Fixed an issue where copying text from websites into Request descriptions incorrectly sanitized the HTML, causing frontend errors when creating the Request.

#41963

Minor

Fixed an issue where attachments were renamed incorrectly after being uploaded and then deleted.

#41366