Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.110.6 Stable 7.109.11 LTS 7.102.48

For older versions click here

Brand New 7.110.6

Sep 3, 2025

Bug Fixes

Major

Automatic “Reject request” actions in custom approvals now run as expected.

#45126

Minor

Bug-fixing and general improvements.

#45119

Brand New 7.110.5

Sep 3, 2025

Bug Fixes

Minor

Bug-fixing and general improvements.

#45194

Brand New 7.110.4

Sep 2, 2025

Bug Fixes

Minor

Fixed a permissions-related access issue in the Notification Center.

#45094

Minor

API and in-product views results are now consistent.

#45089

Minor

Bug-fixing and general improvements.

#35766

Brand New 7.110.3

Aug 29, 2025

Bug Fixes

Critical

Fix for a bug where requests were not displayed and an error occurred when a subflow created a request under certain conditions. Requests in these subflows are now displayed correctly.

#45022

Minor

Bug-fixing and general improvements.

#44607

Major

Fixed an issue where agents could not assign themselves certain requests.

#43729

Brand New 7.110.2

Aug 27, 2025

Bug Fixes

Minor

Fix for an issue that prevented the mobile configuration form from displaying correctly.

#44970

Brand New 7.110.1

Aug 26, 2025

Bug Fixes

Minor

In the mobile app, managers now see only the unassigned requests they have access to.

#44945

Brand New 7.110.0

Aug 26, 2025

Features and Improvements

New

New section: Notification center. Customize your notifications!

Administrators can now configure which notifications are enabled and their delivery channels. Users can also personalize their own notifications and channels preferences within the options defined by the administrator.

#37985

Bug Fixes

Minor

Resolved an issue where information failed to load in views.

#44691

Major

Bug-fixing and general improvements.

#44555

Major

Fixed an issue that hid the description field when creating requests through workflows.

#44462

Minor

Fixed an issue were broken images were displayed in MS Teams messages

#44172

Major

In the mobile app, managers now see only the unassigned requests they have access to.

#44054

Major

Location can now be assigned automatically when creating requests from workflows.

#43791

Minor

Web services now correctly handle variables with strings longer than 255 characters, instead of failing to process them.

#43614

Minor

In workflows, CI, User, File, and Number fields now appear as required when creating a request, if they were configured that way.

#43099

Minor

Some holidays in the calendar are now applied correctly to help desks.

#42270

Minor

Resolved an issue where repeated executions of a web service stage in a workflow showed the same date and time in the request history. Each execution now correctly displays its own timestamp.

#34712