Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.25.5 Stable 8.23.5 LTS 8.13.35

Brand New 7.25.5

Jun 25, 2022

Bug Fixes

Critical

Solves a bug that prevented users from being imported through the LDAP integration when no domain names were provided in the configuration.

#20706

Brand New 7.25.4

Jun 21, 2022

Features and Improvements

New

Get the observed entities from a user using the API /users.groups endpoint.

From now on, you'll be able to get all the observed locations, help desk, companies and groups from the users, and not just the entities where they are members, through the API endpoint /users.groups.

#20379

Bug Fixes

Minor

Fix for a bug that prevented reimporting deleted users who were imported through LDAP.

#20443

Minor

Before this fix, SLA hours were displayed incorrectly on request view cards.

#20377

Major

Before this fix, SCIM integration was not converting Service Desk internal and external users to SCIM users.

#20364

Brand New 7.25.3

Jun 7, 2022

Bug Fixes

Major

Before this fix, custom fields couldn't be used as dashboard drill-down filters.

#20478

Brand New 7.25.2

Jun 3, 2022

Bug Fixes

Minor

Solves a bug that displayed the closed requests in the self-service portal.

#20306

Major

Before this fix, when trying to change the password with a new one without the minimum character requirement, the system wasn't clarifying the reason.

#20281

Major

Fix for a bug that showed a blank page in the approval Workflow stage when the previous stage had a task related to a closed request.

#20198

Brand New 7.25.1

May 26, 2022

Bug Fixes

Critical

Fixed a bug that caused the LDAP integration to only retrieve the last Organizational Unit.

#20339

Critical

Fix for a bug that prevented the correct visualization of SLA and Automation conditionals when using shared custom fields from Workflows, which were implemented more than once.

#20310

Major

Solved a bug with the assignment rules when using the conditional operators: 'location is' and 'location is (or depends on)'.

#20290

Brand New 7.25.0

Oct 17, 2026

Bug Fixes

Minor

Before this fix, agents couldn't skip tasks if they didn't belong to the help desk assigned to the Workflow stage.

#20166

Minor

Fix for a bug that displayed closed Workflows in the pending actions from the self-service portal.

#20109

Minor

Fix for a bug in reports dimensions referring to Workflow fields that didn't belong to any stage.

#20094

Minor

Solves a performance bug when loading multiple charts from a dashboard.

#20048

Minor

Solves a bug that created duplicated requests in Service Desk when incoming emails were sent to both the incoming account and the alias of that account.

#19936

Minor

Fix for a bug in the Gamification badges images.

#19934

Minor

Fix for a bug that displayed the Dashboards instead of My Work when login to the system as an agent or manager.

#19933

Minor

Before this fix, field selection wasn't saved for the following exports, when exporting a request's view and sending it through email.

#19924

Minor

Before this fix, the filter 'Last public comment date from Agents' included the public comments from end users.

#19916

Minor

Before this fix, when solving a request with at least one mandatory task, the completion of the required fields wasn't validated.

#19908

Minor

Fix for a bug that prevented reimporting deleted users who were imported through LDAP.

#19894

Minor

Fix for a bug that duplicated users in Service Desk if those users were edited in Active Directory before the synchronization.

#19808

Minor

Fix for a bug that prevented users from adding LDAP as an external authentication service.

#19726

Minor

Minor UI fix in the login page from instances without nominal agents.

#19323

Minor

Before this fix, the automated Workflow stages author was 'system' instead of the user assigned to the previous stage.

#12765