Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.91.3 Stable 7.90.6 LTS 7.89.13

For older versions click here

Brand New 7.91.3

Dec 5, 2024

Bug Fixes

Minor

Fixed a bug preventing the My Work view from loading after applying sorting by the Resolution SLA (Status) column.

#38218

Brand New 7.91.1

Dec 4, 2024

Bug Fixes

Minor

Minor banner notification adjustments

#38151

Critical

Fixing SQL Server issues for IGSM Installer

#38073

Brand New 7.91.0

Dec 2, 2024

Bug Fixes

Minor

Fixed a bug where observed requests were missing from the Requests section in the Self-Service Portal; they can now be found in the Observed view.

#37678

Minor

Fixed a bug that caused an interface discrepancy between the web and mobile versions when setting up a new password

#37531

Minor

We fixed a page crashing issue due to a cookie naming bug

#37491

Minor

We fixed a bug that mixed Business Applications and Computers when linking assets into requests

#37429

Minor

Fixed a bug where requests with multiple applicable SLA rules were listed multiple times when using the SLA (Rule) or SLA (Status) filter criteria.

#36526

Minor

Fixed a bug where dashboard charts using the Creation Date (Week of the Year) dimension with the Requests metric were not editable.

#36273

Major

Fixed a bug where requests could be reassigned to help desks without levels despite the Request Reassignment mode being set to Only Levels.

#36226

Minor

Fixed a bug where the Last Update filter with the operators "was more than (days) ago," "was exactly (days) ago," or "is in the last (days)" did not return matching requests.

#35000

Minor

Fixed a bug where dashboard quick filters using Creation date with trimester or semester operators included requests from other periods.

#32262

Minor

Fixed a bug where exporting the entire help desk structure to .xlsx failed for instances with more than 1000 help desks and levels.

#24704

Minor

Improved the error message that prevented LDAP integration deletion when disabled provisioned users were not yet deleted.

#20710