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Service Management Releases
What’s new on Service Management? Navigate a detailed release log of new features and fixes.
Brand New
7.91.3
Stable
7.90.6
LTS
7.89.13
For older versions click here
Brand New 7.91.3
Dec 5, 2024
Bug Fixes
Minor
Fixed a bug preventing the My Work view from loading after applying sorting by the Resolution SLA (Status) column.
#38218
Brand New 7.91.1
Dec 4, 2024
Bug Fixes
Minor
Minor banner notification adjustments
#38151
Critical
Fixing SQL Server issues for IGSM Installer
#38073
Brand New 7.91.0
Dec 2, 2024
Bug Fixes
Minor
Fixed a bug where observed requests were missing from the Requests section in the Self-Service Portal; they can now be found in the Observed view.
#37678
Minor
Fixed a bug that caused an interface discrepancy between the web and mobile versions when setting up a new password
#37531
Minor
We fixed a page crashing issue due to a cookie naming bug
#37491
Minor
We fixed a bug that mixed Business Applications and Computers when linking assets into requests
#37429
Minor
Fixed a bug where requests with multiple applicable SLA rules were listed multiple times when using the SLA (Rule) or SLA (Status) filter criteria.
#36526
Minor
Fixed a bug where dashboard charts using the Creation Date (Week of the Year) dimension with the Requests metric were not editable.
#36273
Major
Fixed a bug where requests could be reassigned to help desks without levels despite the Request Reassignment mode being set to Only Levels.
#36226
Minor
Fixed a bug where the Last Update filter with the operators "was more than (days) ago," "was exactly (days) ago," or "is in the last (days)" did not return matching requests.
#35000
Minor
Fixed a bug where dashboard quick filters using Creation date with trimester or semester operators included requests from other periods.
#32262
Minor
Fixed a bug where exporting the entire help desk structure to .xlsx failed for instances with more than 1000 help desks and levels.
#24704
Minor
Improved the error message that prevented LDAP integration deletion when disabled provisioned users were not yet deleted.
#20710
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