Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.95.5 Stable 7.94.10 LTS 7.89.29

For older versions click here

Brand New 7.95.5

Jan 31, 2025

Bug Fixes

Minor

InvGate AI Service performance improvements.

#39473

Brand New 7.95.4

Jan 30, 2025

Bug Fixes

Minor

Fixed an issue where retrieving the Teams integration failed when the Virtual Agent status was set to "disabled."

#39498

Brand New 7.95.3

Jan 29, 2025

Bug Fixes

Minor

Resolved an issue where the Requests view in the Self-Service Portal failed to load under certain conditions.

#39463

Minor

Minor performance enhancements.

#39462

Brand New 7.95.1

Jan 27, 2025

Bug Fixes

Minor

Minor performance enhancements.

#39368

Brand New 7.95.0

Jan 24, 2025

Features and Improvements

New

UX Improvements over Agent Augmentation

You can now select related request to be deleted.

#38418

New

AI-Powered Quick Replies for Agents

Empower agents with AI-generated quick replies designed to acknowledge requests or ask for additional information. This feature analyzes request context to create precise and efficient messages, streamlining communication and improving response times.

#38405

New

Enhanced Predefined Views in the End User Portal

Improved the design of predefined views in the End User portal, enhancing consistency across Service Management and providing a clearer, more intuitive way for users to view and manage their requests.

#28262

Bug Fixes

Minor

Fixed an issue that cause an unexpected UI behavior affecting an options menu

#39070

Minor

Corrected a missing translation for the subtitle of the dashboard sharing popup. Now it will correctly show the translation according to the selected language.

#39059

Minor

Resolved an issue that previously prevented users from saving new changes made to large workflows. All modifications can now be saved successfully.

#38982

Major

Fixed an issue where selecting a tag in a CI-type custom field integrated with InvGate Asset Management caused the tag to appear duplicated in the list.

#38832

Minor

Resolved a concurrency issue that could lead to workflow duplication when deploying and saving changes simultaneously. This update enhances data integrity and prevents unintended workflow duplications during concurrent modifications.

#38619

Minor

Resolved an issue in the Self-Service Portal where searching for a category returned only one result if there were two categories and the title of one was a keyword in the other.

#38348

Minor

Fixing an issue affecting email notifications

#33949