Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.26.0 Stable 8.25.6 LTS 8.13.39

For older versions click here

Brand New 8.26.0

Oct 30, 2026

Bug Fixes

Minor

Fixed an issue where creating requests through the API using OAuth 2.0 authentication failed.

#57664

Minor

Fixed an issue where a file attached to the solution when using "Create and solve" was added to the request description instead, so the solution notification email was sent without it.

#57240

Minor

Fixed an issue where changes to an approval template were not applied to categories that use it as their Product Catalog approval, so new requests kept triggering the previous version of the template and its actions.

#57133

Minor

Fixed an inconsistent SLA status value in request Data Exports.

#57123

Major

Fixed an issue where help desk levels could appear outside working hours the day after a holiday.

#57008

Minor

Improved the reliability of scheduled reports.

#56975

Minor

Fixed an issue where Knowledge Base articles in Draft or Archived status did not appear in search results when searching by name.

#56891

Minor

Fixed an issue where field visibility rules were not applied in the Start form preview of a Workflow when the shared list field had custom keys.

#56858

Minor

Fixed an issue where searching for a help desk when assigning a request showed some results under the wrong parent help desk.

#56819

Major

Improved loading time of the Data Exports create and edit screens on instances with many active workflows.

#56577

Minor

Fixed the alignment of SLA percentages in predefined reports.

#56410

Minor

Fixed an issue where importing requests from a CSV file could stop after the first batch, leaving the progress bar frozen without showing any error.

#56320

Minor

Fixed an issue that prevented using filters in request views while in full screen mode.

#56313

Minor

Fixed an issue where field visibility rules were ignored when configuring request creation from a subflow or Service Management Action in a Workflow.

#55498

Minor

Fixed inconsistent month ordering in dashboard charts depending on the selected date dimension.

#54442

Minor

Fixed an issue where, in processes with an email stage, the "Waiting for automatic activity" status change was always shown as the latest entry in the request history, even after the request had moved on to the next stage.

#54235

Minor

Improved the positioning of the Virtual Agent button in the mobile app on Android devices using 3-button navigation.

#53268

Minor

Fixed an error that could prevent request views from loading when filtering by customer’s company.

#53113

Minor

Improved security and validation in the OAuth authentication flow.

#52851

Minor

Fixed an issue where an error was displayed when solving a request from the Self-Service Portal if a custom field visible only to agents was required to solve it.

#52327

Minor

Fixed an issue where announcements were included when printing a request.

#47958

Minor

Fixed long texts being cut off in dashboard charts.

#45360

Minor

Fixed the display of category descriptions in right-to-left languages in Views.

#36442

Minor

My Work now shows all your task cards instead of stopping at 50.

#26713