Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 8.5.4 Stable 8.4.11 LTS 8.0.32

For older versions click here

Brand New 8.5.4

Jan 16, 2026

Bug Fixes

Minor

Minor bugfixes and improvements

#48084

Brand New 8.5.3

Jan 15, 2026

Bug Fixes

Critical

Resolved an issue where Custom Approvals expired at an incorrect date and time.

#48048

Brand New 8.5.2

Jan 14, 2026

Bug Fixes

Minor

Minor fix to knowledge content references shown in the VSA

#48000

Brand New 8.5.1

Jan 13, 2026

Bug Fixes

Minor

Resolved an issue where workflow dynamic field visibility rules were not supported in Microsoft Teams. When a selected category includes dynamic fields, Teams now provides a link to create the request in the web application to ensure the form behaves correctly.

#47944

Brand New 8.5.0

Jan 9, 2025

Bug Fixes

Minor

Bug-fixing and general improvements

#47832

Minor

Fixed an issue where the maintenance screen was not translated correctly

#47721

Minor

Resolved an issue where workflows with subflows in Planning mode could fail to start if the description was too long. Subflows can now be created and executed correctly regardless of description length.

#47661

Minor

Minor corrections to the French workflow templates.

#47555

Minor

Fix for a bug where creating a request could fail if a visible checkbox with visibility rules was left unchecked. Requests are now created successfully in this scenario.

#47490

Minor

Fixed an issue where updating certificates from the UI in On-Premises environments caused configuration issues

#47408

Minor

Fixed an issue where the configured time zone was displayed incorrectly in Help Desk profiles.

#47375

Minor

Corrected the display of workflow variables in Request Views, preventing them from appearing as if they belonged to a non-existent end stage.

#47320

Minor

Fixed an issue that prevented LDAP search for users without a password in SMF

#44572