Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.98.1 Stable 7.97.3 LTS 7.89.39

For older versions click here

Brand New 7.98.1

Mar 12, 2025

Bug Fixes

Critical

Fixed an issue where non-recurring scheduled reports were incorrectly resent after an update.

#40482

Brand New 7.98.0

Mar 12, 2025

Features and Improvements

New

Data Exports

Unlock limitless data retrieval with Data Exports! Enjoy a scalable format, seamless BI integration, and an easy-to-use structure for enhanced data management.

#37551

New

New Configuration: Restrict Internal Comments for Observers

We've added a new setting that allows administrators to control the visibility of internal comments for agents observing tickets outside their help desk.

#4095

Bug Fixes

Major

Fixed an issue where the SLA in workflows did not follow the schedule of the help desk assigned to the current stage.

#40005

Minor

Fixed an issue where linking requests in certain cases resulted in role conflicts, causing infinite loops. The system now prevents assigning end users as task owners in conflicting roles.

#39844

Minor

Addressed an issue that prevented workflows from executing web service calls correctly when parameters included requests with attachments.

#39621

Minor

Resolved an issue where rejecting an approval in the workflow generated a comment with the word "Reason" in the history when the rejection message was optional.

#39556

Minor

When forcing the closure of a workflow request with an ongoing approval, the approval will now be canceled correctly.

#39341

Major

Enhanced the performance of custom reports and scheduled reports, reducing rendering times and improving overall efficiency when using custom fields.

#39306

Minor

The workflow validation system has been improved to provide specific error messages, allowing users to identify and resolve issues without blocking access to workflows with configuration errors.

#38827

Minor

Performance enhancements have been applied to the field selection widget, making it faster and more responsive when exporting data.

#38446

Minor

Stages now accurately inherit the responsible user from the preceding approval stage when "Last Selected Responsible" is selected.

#35095

Minor

Tasks from a stage that previously copied from another stage can now be copied again, ensuring all tasks, including additional ones, are available in subsequent stages.

#24844

Minor

Fixed a bug that prevented request creation, modification, and form filling when a date custom field had a value of 2038 or beyond.

#23269