Service Management Releases

What’s new on Service Management? Navigate a detailed release log of new features and fixes.

Brand New 7.107.1 Stable 7.106.11 LTS 7.102.35

For older versions click here

Brand New 7.107.1

Jul 15, 2025

Bug Fixes

Minor

Fixed an issue preventing Zapier connections from working correctly with the new Microsoft Teams bot

#43820

Brand New 7.107.0

Jul 12, 2025

Features and Improvements

New

New workflow action: Add replies on requests

You can now natively add replies to any request from a workflow by using the Reply to request Service Management action.

#41581

New

Tasks now available as source for Data Exports

You can now include task details—such as assignments and status—in your data exports. This allows you to analyze how work is distributed across agents and gain a more complete view of team activity through your BI tools.

#41334

New

Optimized first-time mobile app experience

To improve the experience on mobile devices, we're introducing new tools that help users—both agents and end users—discover, download, and set up the InvGate mobile app. These improvements aim to drive adoption of the app and ensure users get the most out of its features, instead of relying on the browser version.

#40771

New

Category search added to request creation in the mobile app

A search bar has been added to the request creation flow in the mobile app, allowing faster access to the right category and a smoother submission process.

#7834

Bug Fixes

Minor

Fixed an issue in workflows that caused the subflows step to not run correctly when using list or tree fields as variables in their subject or description.

#43175

Minor

API and in-product views results are now consistent.

#43139

Minor

Resolved an issue where deleted users in Service Management continued to receive notifications from the Virtual Agent in Microsoft Teams.

#42853

Major

Fixed an issue where custom fields were incorrectly linked to workflow categories, despite the selector displaying “None.”

#42762

Major

Fixed an issue where the Usersnap extension occasionally prevented the Action Menu from responding to clicks.

#42523

Minor

Resolved an issue where workflow imports failed as well as deployment due to missing shared custom fields.

#42373

Minor

Disabled users no longer appear as followers in help desk profiles.

#41975

Minor

Fixed an issue where requests in "Waiting for a date" status did not transition to "Closed" after being resolved through a comment.

#41879

Minor

Custom approval descriptions now preserve line breaks in email notifications.

#41315

Minor

Closed requests no longer appear on boards filtered by "Open" or "New" status.

#40374

Minor

Fixed an issue that prevented SAML URL redirect on login.

#16241