Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.77.1
May 22, 2024
Bug Fixes
Minor
Fixed an issue causing SAML authentication to fail under specific circumstances when using AD FS as the IdP.
#33366
Major
We've resolved an issue where the overlay would load for an extended period when attempting to create a new category.
#33340
Brand New 7.77.0
May 22, 2024
Features and Improvements
New
AI Hub Now Available For On-Premise Instances
AI Hub is now accessible for on-premise instances, unlocking advanced AI capabilities.
#32152
New
Multiple Outgoing Email Accounts
With this feature, you now have the flexibility to create and assign specific outgoing email accounts to different help desks, enhancing communication efficiency and ensuring a consistent messaging experience for your users.
#31088
New
Enhanced Date Filters
We are introducing new operators and predefined ranges for date-based filter conditions, designed to provide greater flexibility and efficiency for your reporting needs.
#30134
New
Messages on approval responses
Now, when responding to approvals, users can include a message for clearer communication.
#11871
New
Create requests with inline images in descriptions via email
Users can now create requests with inline images via email, implementing necessary changes to preserve image format and association with email content.
#7661
Bug Fixes
Minor
Fixed a bug that didn't allow changes in some Incoming Emails configurations
#33016
Minor
Fixes an issue preventing user OLAP dimension updates in very specific scenarios, which led to inaccuracies in reflecting short-term user changes.
#32868
Minor
Fixed a bug that prevented some categories from being visible when creating a request through Microsoft Teams
#32750
Minor
Fixed a bug where incorrect amounts of RAM were shown in Configuration Items from a Lansweeper integration.
#32583
Minor
Fixed a bug that prevented disabled users from being deleted through the InvGate API.
#32245
Minor
Fix for a bug that was causing issues with fields without a value in workflows.
#32175
Minor
We've fixed a bug where a grayed-out box appeared when attempting to place a request in "Waiting for a request" state while it was marked as "Resolved".
#32143
Minor
Fixed a bug that prevented certain requests from being updated through API.
#32071
Minor
Fixed a bug with the date filter in the Events panel in Configuration.
#31794
Minor
Fixes a bug where users provisioned from SCIM without a first or last name could not be edited.
#31668
Minor
Fixed an error where information from the 'Unformatted description' column was missing in certain scheduled reports.
#30661
Minor
We've fixed a bug where an external entity configured exclusively for a category was visible when linking through a comment.
#30136