Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Stable 7.77.11
Jun 12, 2024
Bug Fixes
Major
Fix for a bug where deleting connectors in processes with redundant connections could exceed connection limits and freeze the page. Users can now manage connectors without encountering these issues.
#33786
Minor
Fix for a bug where setting conditions based on previous stage statuses blocks interaction with the stage list.
#33779
Stable 7.77.10
Jun 7, 2024
Bug Fixes
Major
Fixed an issue with different time zones using the date range filters.
#33701
Minor
Fixed a bug that prevented users from creating automations using subject and description as conditions.
#33455
Stable 7.77.9
Jun 5, 2024
Bug Fixes
Minor
Fixed an issue with the drill-down in saved reports.
#33640
Stable 7.77.8
Jun 5, 2024
Bug Fixes
Minor
Fix for a visual bug where the keys of the workflow fields were displayed within the request.
#33298
Major
Fixed a bug that prevented some requests from being shown successfully through the OLAP API.
#32618
Minor
We've fixed a bug where the MyWork/Unassigned indicator in the mobile app sidebar did not reflect the number of requests in the "Unassigned" view correctly.
#32133
Minor
Fixed an issue where users could not access the Requests view if a shared default request view was deleted by its author.
#32066
Minor
Fixed a bug that prevented styled text from being shown correctly by the Virtual Agent in Microsoft Teams.
#30578
Minor
Fixed the behavior of pinned categories in the Virtual Agent, so that users can understand how to choose any category allowed for their request.
#30412
Minor
Fixed a bug in Virtual Agent, it will now send the correct notification to customers when their request is reassigned.
#30279
Minor
Fixed a bug where text from requests sent through the Virtual Agent wasn't respecting proper spacing.
#30254
Minor
We've resolved an issue where automation did not trigger when using the "Create and Solve" option instead of just "Send".
#27973
Minor
Fix for a bug affecting the alphabetical sorting of custom fields. Fields starting with lowercase letters were incorrectly ordered last in ascending order. This issue impacted both custom and shared fields.
#19607
Stable 7.77.7
Jun 3, 2024
Bug Fixes
Minor
Fixed a login issue occurring when SSO is configured and Manual authentication restriction is enabled.
#33598
Stable 7.77.6
Jun 3, 2024
Bug Fixes
Minor
Fix for a bug where workflow general variables appeared as "Read Only" within the workflow configuration but were editable at runtime.
#33574
Major
Fixes an issue causing the LDAP sync to fail when an Organizational Unit included in the synchronization scope was not found in the directory.
#33536
Stable 7.77.4
May 29, 2024
Bug Fixes
Minor
This fix addresses a database migration issue that may have caused problems with an outgoing email configuration in certain instances.
#33516
Stable 7.77.3
May 29, 2024
Features and Improvements
New
Workflows User onboading
Improving our onboarding guide for Workflows V2
#31872
Bug Fixes
Minor
We've fixed a bug where attaching a file with special characters in its name to an incident response via email resulted in duplicate attachments.
#33503
Stable 7.77.2
May 27, 2024
Bug Fixes
Minor
Fixed a rare issue where the SCIM configuration screen failed to load completely.
#33420
Minor
Fixed an issue preventing certain LDAP-provisioned users from logging in with their user principal name (UPN).
#33241
Stable 7.77.1
May 22, 2024
Bug Fixes
Minor
Fixed an issue causing SAML authentication to fail under specific circumstances when using AD FS as the IdP.
#33366
Major
We've resolved an issue where the overlay would load for an extended period when attempting to create a new category.
#33340
Stable 7.77.0
May 22, 2024
Features and Improvements
New
AI Hub Now Available For On-Premise Instances
AI Hub is now accessible for on-premise instances, unlocking advanced AI capabilities.
#32152
New
Multiple Outgoing Email Accounts
With this feature, you now have the flexibility to create and assign specific outgoing email accounts to different help desks, enhancing communication efficiency and ensuring a consistent messaging experience for your users.
#31088
New
Enhanced Date Filters
We are introducing new operators and predefined ranges for date-based filter conditions, designed to provide greater flexibility and efficiency for your reporting needs.
#30134
New
Messages on approval responses
Now, when responding to approvals, users can include a message for clearer communication.
#11871
New
Create requests with inline images in descriptions via email
Users can now create requests with inline images via email, implementing necessary changes to preserve image format and association with email content.
#7661
Bug Fixes
Minor
Fixed a bug that didn't allow changes in some Incoming Emails configurations
#33016
Minor
Fixes an issue preventing user OLAP dimension updates in very specific scenarios, which led to inaccuracies in reflecting short-term user changes.
#32868
Minor
Fixed a bug that prevented some categories from being visible when creating a request through Microsoft Teams
#32750
Minor
Fixed a bug where incorrect amounts of RAM were shown in Configuration Items from a Lansweeper integration.
#32583
Minor
Fixed a bug that prevented disabled users from being deleted through the InvGate API.
#32245
Minor
Fix for a bug that was causing issues with fields without a value in workflows.
#32175
Minor
We've fixed a bug where a grayed-out box appeared when attempting to place a request in "Waiting for a request" state while it was marked as "Resolved".
#32143
Minor
Fixed a bug that prevented certain requests from being updated through API.
#32071
Minor
Fixed a bug with the date filter in the Events panel in Configuration.
#31794
Minor
Fixes a bug where users provisioned from SCIM without a first or last name could not be edited.
#31668
Minor
Fixed an error where information from the 'Unformatted description' column was missing in certain scheduled reports.
#30661
Minor
We've fixed a bug where an external entity configured exclusively for a category was visible when linking through a comment.
#30136