Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.75.1 Stable 7.74.3 Core 7.73.5 LTS 7.64.25

For older versions click here

Stable 7.74.3

Apr 25, 2024

Bug Fixes

Minor

Fixed a bug affecting webservice configurations.

#32767

Stable 7.74.2

Apr 24, 2024

Bug Fixes

Major

We've resolved an issue where dashboards were not displaying unassigned requests correctly.

#32235

Minor

Fixed a bug where users couldn't modify dashboard charts configured with deleted custom fields.

#32189

Minor

Fix for a bug where simultaneous interactions with approvals could lead to unexpected issues.

#29667

Minor

Fixed a bug where dashboard charts would, under certain circumstances, inaccurately display data when using the Solutions (Rejected) metric.

#24858

Minor

Fixed a bug where specific help desks and levels were occasionally unavailable for selection when assigning holiday calendars.

#23987

Stable 7.74.0

Apr 8, 2024

Features and Improvements

New

Enhanced location importing via LDAP and SCIM

We have improved how Service Desk identifies changes to imported locations and provided users with additional tools to streamline the process, such as multi-attribute selection and customizable mappings for SCIM.

#29747

Bug Fixes

Minor

Fix for a bug that affected the UI of specific instances when using a web service stage within workflows.

#32327

Minor

Certain mail configurations, including Custom Sender Addresses, have been enhanced to ensure accurate sender details without disruptions.

#31597

Minor

Fix for a bug where requests were getting stuck in 'Waiting for automatic activity' when the responsible party of a 'Task' stage had been the previous assignee, followed by a Web Service stage.

#29790

Minor

We've fixed an issue where article visibility settings weren't always applied correctly in the request creation form. Now, you'll see the intended content without any unexpected extras, ensuring a seamless experience for all users.

#26097