Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.51.1 Stable 7.50.6 Core 7.49.7 LTS 7.34.39

For older versions click here

Brand New 7.51.1

May 27, 2023

Bug Fixes

Major

A bug causing issues in the time tracking reports when using the 'after' operator has been fixed.

#26518

Brand New 7.51.0

May 22, 2023

Features and Improvements

New

Delegate approvals when the approver is absent

This functionality enables agents to designate a colleague to handle their approvals in case of absence. This prevents delays in processes and other requests.

#24223

New

Integration with Lansweeper

With this new integration, you will now be able to create custom fields of Configuration Item type in requests with assets from Lansweeper, with their respective details, as well as being able to include them in Reports and Dashboards.

#22657

Bug Fixes

Major

Fix performance issues in reports.

#26044

Major

Solves a bug that prevented saving changes to working hours in scheduled reports.

#26039

Minor

Fix for a bug that affected the language selector after resetting email templates.

#25912

Major

Before this fix, the description and unformatted description fields in scheduled reports were displayed as empty.

#25719

Minor

Solves a bug that occurred when attempting to save body templates without any content.

#25562

Minor

Fix for a bug that caused delays when creating requests via MS Teams.

#25543

Major

Solves a bug that prevented the activation of the working hours option for scheduled requests.

#25529

Major

Before this fix, shared custom fields from Workflows would display the description 'Shared custom field erased' even though they exist in the instance.

#24661

Major

Before this fix, when filling a form field with a 0 in Workflows, the request history would display 'Empty' instead of 0.

#22049

Major

Before this fix, the superadmin user was used in multiple API calls, instead of System, which caused issues if administrator permissions were revoked.

#20098