Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.64.2 Stable 7.63.6 Core 7.62.10 LTS 7.49.44

For older versions click here

Brand New 7.64.2

Nov 27, 2023

Bug Fixes

Minor

Fixed a bug causing errors when linking a new external entity to a request.

#30071

Brand New 7.64.1

Nov 21, 2023

Bug Fixes

Minor

We've added some missing translations.

#30082

Brand New 7.64.0

Nov 20, 2023

Features and Improvements

New

Search users through API by phone

The new endpoint /users.by allows you to search for users by phone.

#28622

New

New Workflow stage exportable column

Users will now be able to include the workflow stage of a request as a column when exporting requests' information.

#28219

New

New Rating column in request views

We've added the Rating column in Request views, providing agents with quick access to see ratings in the requests.

#27760

New

Waiting status display improvement

The name of the external entity is now displayed on the request view tag when waiting for it.

#15462

New

New action in automations

We have added "Reopen Request" as an action in Automations.

#8340

New

Requests print view enhancement

The enhanced print view on requests provides users with a clearer and more comprehensive format, ensuring that all data within the request is visible and neatly presented.

#4968

Bug Fixes

Minor

Fixed a bug in the search query for associating requests, where open requests were not considered when searching strictly by ID.

#29821

Minor

Fixed a bug that caused the deletion of email recipients when editing an automation with email sending.

#29681

Minor

Fixed a bug where text enclosed between angle brackets in text-type custom fields would disappear if the code inside was not recognized.

#29386

Minor

We've resolved a bug where scheduled requests were created with incorrect location IDs.

#28800