Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
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Brand New 7.46.2
Mar 20, 2023
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
Brand New 7.46.1
Mar 16, 2023
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
Solves a bug in certain instances using EWS incoming email accounts.
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
Brand New 7.46.0
Mar 10, 2023
Features and Improvements
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
Solves a bug when searching for categories.
Solves a bug in the Help Desk filter from reports.
Solves a bug that caused SLAs for closed requests to continue running.
Solves a bug that caused unnecessary updates on the last usage date of licenses.
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
Before this fix, the API endpoint /user.by returned deleted users.
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
Before this fix, HTML files from custom fields couldn't be downloaded.
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
Fix for a visual bug that affected emails generated via automated actions.
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