Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
Brand New
7.46.2
Stable
7.45.6
Core
7.44.7
LTS
7.34.27
For older versions click here
Brand New 7.46.2
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
Brand New 7.46.1
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
Major
Solves a bug in certain instances using EWS incoming email accounts.
#24973
Major
Solves a bug that resulted in email notifications missing attachments when a user was mentioned.
#24931
Brand New 7.46.0
Mar 10, 2023
Features and Improvements
New
Enhanced performance for workflow requests
We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.
#23645
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Major
Solves a bug when searching for categories.
#24703
Minor
Solves a bug in the Help Desk filter from reports.
#24678
Major
Solves a bug that caused SLAs for closed requests to continue running.
#24672
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.
#24188
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
Major
Before this fix, HTML files from custom fields couldn't be downloaded.
#21847
Minor
Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.
#20739
Minor
Fix for a visual bug that affected emails generated via automated actions.
#19396
Privacy Policy
Quality Policy
Cookie Policy
Terms and Conditions
Solutions Terms and Conditions
© InvGate