Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.78.3
Jun 12, 2024
Bug Fixes
Major
Fix for a bug where deleting connectors in processes with redundant connections could exceed connection limits and freeze the page. Users can now manage connectors without encountering these issues.
#33786
Minor
Fix for a bug where setting conditions based on previous stage statuses blocks interaction with the stage list.
#33779
Brand New 7.78.2
Jun 7, 2024
Bug Fixes
Major
Fixed an issue with different time zones using the date range filters.
#33701
Minor
Fixed a bug that prevented users from creating automations using subject and description as conditions.
#33455
Brand New 7.78.1
Jun 5, 2024
Bug Fixes
Minor
Fixed an issue with the drill-down in saved reports.
#33640
Brand New 7.78.0
Jun 5, 2024
Bug Fixes
Minor
Fix for a visual bug where the keys of the workflow fields were displayed within the request.
#33298
Minor
We've fixed a bug where, if an approval triggered another approval upon acceptance, the second approval did not keep the SLA paused.
#32740
Major
Fixed a bug that prevented some requests from being shown successfully through the OLAP API.
#32618
Minor
We've fixed a bug where the MyWork/Unassigned indicator in the mobile app sidebar did not reflect the number of requests in the "Unassigned" view correctly.
#32133
Minor
Fixed an issue where users could not access the Requests view if a shared default request view was deleted by its author.
#32066
Minor
Fix for a bug where read-only workflow fields were incorrectly visible as columns in custom views.
#32054
Minor
Fixed a bug that prevented styled text from being shown correctly by the Virtual Agent in Microsoft Teams.
#30578
Minor
Fixed the behavior of pinned categories in the Virtual Agent, so that users can understand how to choose any category allowed for their request.
#30412
Minor
Fixed a bug in Virtual Agent, it will now send the correct notification to customers when their request is reassigned.
#30279
Minor
We've fixed a bug that caused an error when attempting to duplicate a ticket with a .msg attachment that had an accent in the name.
#30265
Minor
Fixed a bug where text from requests sent through the Virtual Agent wasn't respecting proper spacing.
#30254
Minor
We've resolved an issue where automation did not trigger when using the "Create and Solve" option instead of just "Send".
#27973
Minor
Fix for a bug affecting the alphabetical sorting of custom fields. Fields starting with lowercase letters were incorrectly ordered last in ascending order. This issue impacted both custom and shared fields.
#19607