Looking for ways to optimize your IT Asset Management strategy?
InvGate Insight is your platform!
Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
Brand New
7.64.2
Stable
7.63.6
Core
7.62.10
LTS
7.49.44
For older versions click here
Brand New 7.64.2
Nov 27, 2023
Bug Fixes
Minor
Fixed a bug causing errors when linking a new external entity to a request.
#30071
Brand New 7.64.1
Nov 21, 2023
Bug Fixes
Minor
We've added some missing translations.
#30082
Brand New 7.64.0
Nov 20, 2023
Features and Improvements
New
Search users through API by phone
The new endpoint /users.by allows you to search for users by phone.
#28622
New
New Workflow stage exportable column
Users will now be able to include the workflow stage of a request as a column when exporting requests' information.
#28219
New
New Rating column in request views
We've added the Rating column in Request views, providing agents with quick access to see ratings in the requests.
#27760
New
Waiting status display improvement
The name of the external entity is now displayed on the request view tag when waiting for it.
#15462
New
New action in automations
We have added "Reopen Request" as an action in Automations.
#8340
New
Requests print view enhancement
The enhanced print view on requests provides users with a clearer and more comprehensive format, ensuring that all data within the request is visible and neatly presented.
#4968
Bug Fixes
Minor
Fixed a bug in the search query for associating requests, where open requests were not considered when searching strictly by ID.
#29821
Minor
Fixed a bug that caused the deletion of email recipients when editing an automation with email sending.
#29681
Minor
Fixed a bug where text enclosed between angle brackets in text-type custom fields would disappear if the code inside was not recognized.
#29386
Minor
We've resolved a bug where scheduled requests were created with incorrect location IDs.
#28800
Privacy Policy
Quality Policy
Cookie Policy
Terms and Conditions
Solutions Terms and Conditions
© InvGate