Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.46.2 Stable 7.45.6 Core 7.44.7 LTS 7.34.27

For older versions click here

Brand New 7.46.2

Mar 20, 2023

Bug Fixes

Major

Fix for a bug that prevented downloading attachments from field type fields in certain instances.

#25020

Brand New 7.46.1

Mar 16, 2023

Bug Fixes

Major

Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.

#24983

Major

Solves a bug in certain instances using EWS incoming email accounts.

#24973

Major

Solves a bug that resulted in email notifications missing attachments when a user was mentioned.

#24931

Brand New 7.46.0

Mar 10, 2023

Features and Improvements

New

Enhanced performance for workflow requests

We've improved the performance when accessing Workflow requests by limiting the the number of stage details displayed in the request history.

#23645

Bug Fixes

Minor

Fix for a bug that prevented the full path of a CI's location from being displayed in its details.

#24718

Major

Solves a bug when searching for categories.

#24703

Minor

Solves a bug in the Help Desk filter from reports.

#24678

Major

Solves a bug that caused SLAs for closed requests to continue running.

#24672

Minor

Solves a bug that caused unnecessary updates on the last usage date of licenses.

#24638

Major

Fixes a bug that was preventing users from viewing the details of CIs related to requests.

#24554

Minor

Before this fix, the API endpoint /user.by returned deleted users.

#24306

Minor

Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.

#24216

Major

Before this fix, when exporting request reports through a view, Workflow start and end dates were not shown properly.

#24188

Major

Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.

#23120

Major

Before this fix, HTML files from custom fields couldn't be downloaded.

#21847

Minor

Fix for a bug that, in some instances, link in emails redirected the user to the My Work section instead of to the request.

#20739

Minor

Fix for a visual bug that affected emails generated via automated actions.

#19396