Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.64.2
Nov 27, 2023
Bug Fixes
Minor
Fixed a bug causing errors when linking a new external entity to a request.
#30071
Brand New 7.64.1
Nov 21, 2023
Bug Fixes
Minor
We've added some missing translations.
#30082
Brand New 7.64.0
Nov 20, 2023
Features and Improvements
New
Search users through API by phone
The new endpoint /users.by allows you to search for users by phone.
#28622
New
New Workflow stage exportable column
Users will now be able to include the workflow stage of a request as a column when exporting requests' information.
#28219
New
New Rating column in request views
We've added the Rating column in Request views, providing agents with quick access to see ratings in the requests.
#27760
New
Waiting status display improvement
The name of the external entity is now displayed on the request view tag when waiting for it.
#15462
New
New action in automations
We have added "Reopen Request" as an action in Automations.
#8340
New
Requests print view enhancement
The enhanced print view on requests provides users with a clearer and more comprehensive format, ensuring that all data within the request is visible and neatly presented.
#4968
Bug Fixes
Minor
Fixed a bug in the search query for associating requests, where open requests were not considered when searching strictly by ID.
#29821
Minor
Fixed a bug that caused the deletion of email recipients when editing an automation with email sending.
#29681
Minor
Fixed a bug where text enclosed between angle brackets in text-type custom fields would disappear if the code inside was not recognized.
#29386
Minor
We've resolved a bug where scheduled requests were created with incorrect location IDs.
#28800