Service Desk Releases

LTS 7.49.36

Oct 4, 2023

Bug Fixes

Minor

Fix for a bug related to the solution approval expiration.

#29022

LTS 7.49.35

Sep 26, 2023

Bug Fixes

Minor

Fixes an issue that caused custom fields with zero values to appear as empty when exporting request lists.

#28462

LTS 7.49.34

Sep 18, 2023

Bug Fixes

Minor

Fix for a bug that caused issues when deleting users in on premise instances using SQL server.

#28897

LTS 7.49.33

Sep 15, 2023

Bug Fixes

Minor

Fix for a bug that caused issues when deleting users in on premise instances using SQL server.

#28897

LTS 7.49.32

Sep 13, 2023

Bug Fixes

Minor

Fixes a bug that caused text fields in body templates to be displayed incorrectly once the request is submitted.

#28833

Minor

Fix for a bug when attempting to save an automation, SLA, or approval with a Web Service call without authentication.

#28092

LTS 7.49.31

Sep 12, 2023

Bug Fixes

Minor

Minor security enhancements.

#28825

LTS 7.49.30

Sep 11, 2023

Bug Fixes

Minor

Fixes a bug where interval reports failed to generate results under certain circumstances.

#28243

Minor

Fixes a bug that caused dashboard charts with the 'Last update' filter criteria and the 'is not (range)' operator applied to become stuck in a loading state on SQL Server database engines.

#28129

Minor

We've resolved an issue where category assignment rules were not working correctly when the request creator was a help desk agent with "Manual request assignment" disabled.

#27585

Minor

We have fixed an issue when external users were attempting to accept or reject an approval via email with the configuration 'Links with embedded credentials' enabled.

#27302

Minor

Fixes an issue where the Time availability overlay in the Manager view failed to display correctly upon deleting an agent.

#27239

Minor

Fix for a bug that prevented images added to Knowledge Base articles from being visible when the article was downloaded as a PDF file.

#27199

Minor

We’ve resolved the issue where data from a request using a template was not duplicated as expected.

#26872

Minor

Improved loading times for the Manager view in specific scenarios.

#24883

Minor

We've resolved a bug that previously hindered the ability to resize images when pasting them into a comment field within a request using Chrome or Edge browsers. This feature now works seamlessly across all browsers, including Firefox.

#21749

LTS 7.49.29

Sep 7, 2023

Bug Fixes

Minor

We've resolved a bug where changes made to a request's title through a web service stage were not properly reflected in the actual request.

#28621

LTS 7.49.28

Sep 1, 2023

Bug Fixes

Minor

Fix for a bug where approval assignments were not working correctly for users with ongoing absences. This fix ensures that approvers are now correctly assigned in approval requests, even when users have active absences.

#28582

LTS 7.49.27

Aug 25, 2023

Bug Fixes

Minor

Fix performance issues in workflows.

#27942

Minor

Fix for a bug on the mobile app that sometimes created requests in the wrong category.

#27916

Minor

Fix for a bug that resulted in broken metric popups when creating a request in a help desk outside of working hours.

#27128

Minor

Fix for a bug that prevented certain users from seeing their requests in “Requests > Help Desks” and caused filters to appear constantly loading.

#25077

LTS 7.49.26

Aug 25, 2023

Bug Fixes

Minor

We've added some missing translations.

#28514

Minor

Fixed an issue with the configuration of Microsoft Office 365 GCC and GCC-High (Government Community Cloud) incoming email accounts that prevented receiving emails on these accounts.

#28448

LTS 7.49.25

Aug 23, 2023

Bug Fixes

Minor

Fix performance issues in workflows.

#27942

LTS 7.49.24

Aug 18, 2023

Features and Improvements

New

Additional security enhancements

We have improved our logging capabilities upon logging in, capturing additional browser information.

#28295

LTS 7.49.22

Aug 16, 2023

Bug Fixes

Minor

Solved an issue in drilldowns within dashboards where time-related metrics were displaying incorrect time formats.

#14342

LTS 7.49.21

Aug 7, 2023

Bug Fixes

Minor

Fixed an issue that affected report exports and scheduled reports when including empty date-type custom fields.

#27771

LTS 7.49.20

Jul 29, 2023

Bug Fixes

Minor

Fix for a bug that prevented details from showing in certain assets from Insight

#27515

Minor

Fix for an issue that displayed requests from deleted categories while creating a report or a view.

#27274

Minor

Fix for an issue that caused delay when modifying tree custom fields with numerous options.

#25652

Minor

Fix for an issue that was causing Service Desk to exceed Microsoft's concurrent connection limit for Exchange Online. With this fix, users can now expect to receive reliable notifications regarding updates on their requests.

#22764

LTS 7.49.19

Jul 14, 2023

Bug Fixes

Minor

Before this fix, end users approval managers could only reassign approvals when their action was needed.

#27055

Minor

Fix for an issue that displayed duplicate values when using the 'Summary' option while creating a report.

#26493

Minor

Fix for a bug that prevented the creation or editing of scheduled requests with required custom fields of type 'List' with multiple selection.

#26149

LTS 7.49.18

Jul 6, 2023

Bug Fixes

Major

Fix for a bug that affected LDAP user login.

#27208

LTS 7.49.17

Jul 3, 2023

Bug Fixes

Major

Solves a bug that prevented authenticating and provisioning users with OpenLDAP.

#26849

Major

Before this fix, the assignment rules were not executed properly for categories where the agent creating the request belonged to the responsible help desk for that category.

#25667

Major

Solves a bug that prevented filtering the service agent's report by date.

#25651

LTS 7.49.16

Jun 27, 2023

Bug Fixes

Major

Fix for a bug that affected request creation in Workflows using the /incident API endpoint.

#27082

LTS 7.49.15

Jun 18, 2023

Bug Fixes

Minor

Fixes a bug that, under certain conditions, could lead to inaccurate dates and times being displayed in scheduled reports.

#26969

Minor

Fixed a bug in the mobile version that was causing unintended modification of the ticket type when editing a request. The issue occurred because the default value for the type selector was set to 'Question' regardless of the original ticket type.

#26573

Minor

We've fixed automations that rely on the rejection of a solution which were not being executed when the request was rejected via email.

#24478

LTS 7.49.14

Jun 16, 2023

Bug Fixes

Minor

Fixes a bug that resulted in multiple actions being queued and executed due to click spamming.

#26900

Minor

Fixed a bug in the mobile version that was causing unintended modification of the ticket type when editing a request. The issue occurred because the default value for the type selector was set to 'Question' regardless of the original ticket type.

#26573

Minor

We've fixed automations that rely on the rejection of a solution which were not being executed when the request was rejected via email.

#24478

LTS 7.49.12

Jun 13, 2023

Bug Fixes

Minor

Solves a bug with Windows installers using MSSQL database.

#26746

LTS 7.49.10

Jun 6, 2023

Bug Fixes

Major

Fix for a bug that affected the incoming and outgoing email configuration in certain instances.

#26752

LTS 7.49.9

Jun 6, 2023

Bug Fixes

Critical

Solves a bug that affected Dashboards and reports when deploying Workflows after editing their names.

#26729

Major

Fix for a bug that prevented scheduled reports from being sent in certain instances integrated with the MS Teams bot.

#26688

LTS 7.49.8

Jun 2, 2023

Bug Fixes

Major

Solves a bug that prevented adding holiday calendars to pause SLA rules.

#25702

Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.