Service Desk Releases

LTS 7.34.27

Mar 20, 2023

Bug Fixes

Major

Fix for a bug that prevented downloading attachments from field type fields in certain instances.

#25020

LTS 7.34.26

Mar 16, 2023

Bug Fixes

Major

Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.

#24983

LTS 7.34.25

Mar 10, 2023

Bug Fixes

Minor

Fix for a bug that prevented the full path of a CI's location from being displayed in its details.

#24718

Minor

Solves a bug that caused unnecessary updates on the last usage date of licenses.

#24638

Major

Fixes a bug that was preventing users from viewing the details of CIs related to requests.

#24554

Minor

Before this fix, the API endpoint /user.by returned deleted users.

#24306

Minor

Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.

#24216

Major

Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.

#23752

Major

Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.

#23120

LTS 7.34.24

Mar 3, 2023

Bug Fixes

Major

Before this fix, the Microsoft Teams bot was unresponsive in certain instances.

#24759

LTS 7.34.23

Mar 1, 2023

Bug Fixes

Major

Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.

#24736

Major

Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.

#24623

LTS 7.34.22

Feb 28, 2023

Bug Fixes

Major

Fix for a bug when assigning agents to Help Desks through the user's profile.

#24517

Minor

We've improved the performance when looking for requests to merge.

#24367

Major

Before this fix, the CIs that were related to a user were not displayed in their profile.

#23494

LTS 7.34.21

Feb 13, 2023

Bug Fixes

Critical

Solves a bug in our API response format for instances using PHP 8.1.

#24470

Major

Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.

#24469

LTS 7.34.20

Feb 10, 2023

Features and Improvements

New

New DELETE method added to /incident.custom_field endpoint

From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.

#24193

New

Performance enhancements to the request screen

We've enhanced loading times when working with requests by limiting the amount of participants displayed.

#23646

New

Performance enhancements to user profiles

We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.

#23582

Bug Fixes

Major

Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.

#24232

Minor

Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.

#23774

Minor

Before this fix, the health status of CIs was not displayed in Service Desk.

#22820

Minor

With this fix, we've improved the performance of the /users API endpoint so that more results can be returned.

#22814

Minor

Solves a bug that prevented linking CIs to a request when its names contained the characters '/' and '\'.

#21986

Minor

Fix for a bug that prevented the creation of requests via MS Teams when a visibility rule was implemented to hide the priority of the request.

#21248

LTS 7.34.19

Jan 27, 2023

Features and Improvements

New

Performance enhancements to profiles

We've enhanced loading times when accessing profiles by limiting the amount of information displayed.

#23581

New

Performance improvements to dashboards

We've improved loading times when accessing dashboards by changing the way they are rendered.

#23393

Bug Fixes

Major

Fix for a bug that prevented Knowledge Base articles from being edited.

#23988

Major

Fix for a bug that affected how requests were displayed in certain instances when deleting time-tracking entries.

#23904

Major

With this fix, we've improved how we process large amounts of read notifications.

#23813

Major

Fix for a bug that affected the manager's view in certain instances.

#23758

Minor

Before this fix, when creating a request in Service Desk through the Insight CI's profile, all the CIs containing the inventory ID from the CI that originated the request were related to said request.

#23704

Minor

Fix for a bug in the software information tab from CIs.

#22869

Minor

Fix for a bug that prevented users from selecting multiple CIs in Workflow's shared custom fields.

#22377

Minor

Solves a bug that prevented users from replying to requests using the API /incident.comment endpoint.

#20820

Minor

Solves a bug that prevented users from obtaining disabled users by email using the API /user.by endpoint.

#20387

LTS 7.34.18

Jan 18, 2023

Bug Fixes

Major

Fix for a bug that prevented reports from being scheduled.

#23975

LTS 7.34.17

Jan 17, 2023

Bug Fixes

Major

Before this fix, Knowledge Base articles were not displayed correctly in certain instances.

#23934

Major

Solves a bug that prevented 'My Work' from loading in certain instances.

#23924

LTS 7.34.16

Jan 13, 2023

Features and Improvements

New

Performance enhancements to the Manager view

The Manager view should feel faster and snappier thanks to several performance improvements.

#23363

New

Performance enhancements to the My Work screen

The My Work screen should feel faster and snappier thanks to several performance improvements.

#23361

Bug Fixes

Major

Before this fix, report's export configuration was lost after a version update.

#23783

Minor

With this fix, exporting SLA configurations is now faster.

#23610

Major

Before this fix, SAML configuration would generate warnings that flooded the logs, resulting in very heavy log files and server space issues.

#23592

Major

Fix for an issue that affected performance. In addition, improved efficiency in memory management when creating requests, that allow more users to create requests at the same time.

#23511

Major

Before this fix, when duplicating a closed request with a disabled agent assigned to it, the new request was assigned to the same disabled agent.

#23118

Minor

The default SLA report will now be generated faster thanks to some adjustments to its parameters.

#20516

LTS 7.34.15

Jan 6, 2023

Features and Improvements

New

Enable and disable users via API

You can now enable and disable users using the two new /user.enable and /user.disable API endpoints.

#23458

Bug Fixes

Major

Before this fix, some reports with two or more metrics were downloaded as .HTML instead of .XLSX.

#23561

Major

Searching for users will now produce faster results thanks to enhancements on the search engine.

#23509

Minor

Improved performance when looking for requests to merge.

#23122

Minor

Solves an issue that prevented users from obtaining the time tracking entries using ISO-8610 date format through the API endpoint /timetracking.

#19678

Minor

Solves an issue that prevented users from changing the status of the request to 'Waiting for a request' if it was related to a major incident.

#18678

LTS 7.34.14

Dec 16, 2022

Bug Fixes

Minor

Solves a bug in Workflows when editing web service call stages using the design view.

#23327

Major

Fix for a bug in the MS Teams bot installer.

#23272

Minor

Performance improvements in Help Desks.

#23194

LTS 7.34.13

Dec 6, 2022

Bug Fixes

Major

Solves a bug in the Assets integration.

#17856

LTS 7.34.12

Dec 2, 2022

Bug Fixes

Major

Solves a bug in the Assets integration.

#17856

LTS 7.34.11

Nov 25, 2022

Bug Fixes

Minor

Before this fix, the incoming email configuration accounts of type EWS Microsoft Modern Auth requested admin consent even when it was already provided.

#23195

LTS 7.34.10

Nov 18, 2022

Bug Fixes

Minor

Solves a bug that prevented the system from updating in some instances.

#22914

Minor

Performance improvements in My Work collaborations.

#22900

Major

Performance improvements the manager's view.

#22855

Major

Fix for a bug that prevented Workflows from being related to other Workflows.

#22746

LTS 7.34.9

Nov 8, 2022

Bug Fixes

Minor

Fix for a bug that affected request descriptions in some instances.

#22866

LTS 7.34.8

Nov 5, 2022

Bug Fixes

Minor

Before this fix, when exporting a report, the selected fields were set as default for other reports.

#22460

Minor

Solve a bug that prevented Web service calls from creating Service Desk requests when CI and file type fields were sent simultaneously.

#22448

Major

Solves a performance bug in reports.

#20971

Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.