Service Desk Releases
What’s new on Service Desk? Navigate a detailed release log of new features and fixes.
Brand New
7.46.2
Stable
7.45.6
Core
7.44.7
LTS
7.34.27
For older versions click here
LTS 7.34.27
Mar 20, 2023
Bug Fixes
Major
Fix for a bug that prevented downloading attachments from field type fields in certain instances.
#25020
LTS 7.34.26
Mar 16, 2023
Bug Fixes
Major
Before this fix, when a request template was duplicated, the selected categories from the original template were preselected in the new one.
#24983
LTS 7.34.25
Mar 10, 2023
Bug Fixes
Minor
Fix for a bug that prevented the full path of a CI's location from being displayed in its details.
#24718
Minor
Solves a bug that caused unnecessary updates on the last usage date of licenses.
#24638
Major
Fixes a bug that was preventing users from viewing the details of CIs related to requests.
#24554
Minor
Before this fix, the API endpoint /user.by returned deleted users.
#24306
Minor
Fixes a bug that affected performance when listing suggestions during the first few minutes after creating a request.
#24216
Major
Fix for a bug that prevented Service Desk from updating some information of CIs in certain instances.
#23752
Major
Fix for a bug that prevented Service Desk from synchronizing Insight users when their email addresses were not an exact match.
#23120
LTS 7.34.24
Mar 3, 2023
Bug Fixes
Major
Before this fix, the Microsoft Teams bot was unresponsive in certain instances.
#24759
LTS 7.34.23
Mar 1, 2023
Bug Fixes
Major
Solves a bug that prevented the deactivation of users belonging to a canceled or closed Workflow approval.
#24736
Major
Before this fix, some fields in exported reports displayed the '>' character entity instead of the actual '>' symbol.
#24623
LTS 7.34.22
Feb 28, 2023
Bug Fixes
Major
Fix for a bug when assigning agents to Help Desks through the user's profile.
#24517
Minor
We've improved the performance when looking for requests to merge.
#24367
Major
Before this fix, the CIs that were related to a user were not displayed in their profile.
#23494
LTS 7.34.21
Feb 13, 2023
Bug Fixes
Critical
Solves a bug in our API response format for instances using PHP 8.1.
#24470
Major
Before this fix, the passwordless authentication method was not available on cloud instances that were not self-trial.
#24469
LTS 7.34.20
Feb 10, 2023
Features and Improvements
New
New DELETE method added to /incident.custom_field endpoint
From now on, you'll be able to delete the custom field values using the /incident.custom_field endpoint from the API.
#24193
New
Performance enhancements to the request screen
We've enhanced loading times when working with requests by limiting the amount of participants displayed.
#23646
New
Performance enhancements to user profiles
We've enhanced loading times when accessing user profiles by limiting the amount of information displayed.
#23582
Bug Fixes
Major
Solves a bug in the Service Desk log when configuring incoming email using EWS Microsoft Modern Auth.
#24232
Minor
Before this fix, when duplicating a request from a customer with multiple locations, those locations were missing in the duplicated request.
#23774
Minor
Before this fix, the health status of CIs was not displayed in Service Desk.
#22820
Minor
With this fix, we've improved the performance of the /users API endpoint so that more results can be returned.
#22814
Minor
Solves a bug that prevented linking CIs to a request when its names contained the characters '/' and '\'.
#21986
Minor
Fix for a bug that prevented the creation of requests via MS Teams when a visibility rule was implemented to hide the priority of the request.
#21248
LTS 7.34.19
Jan 27, 2023
Features and Improvements
New
Performance enhancements to profiles
We've enhanced loading times when accessing profiles by limiting the amount of information displayed.
#23581
New
Performance improvements to dashboards
We've improved loading times when accessing dashboards by changing the way they are rendered.
#23393
Bug Fixes
Major
Fix for a bug that prevented Knowledge Base articles from being edited.
#23988
Major
Fix for a bug that affected how requests were displayed in certain instances when deleting time-tracking entries.
#23904
Major
With this fix, we've improved how we process large amounts of read notifications.
#23813
Major
Fix for a bug that affected the manager's view in certain instances.
#23758
Minor
Before this fix, when creating a request in Service Desk through the Insight CI's profile, all the CIs containing the inventory ID from the CI that originated the request were related to said request.
#23704
Minor
Fix for a bug in the software information tab from CIs.
#22869
Minor
Fix for a bug that prevented users from selecting multiple CIs in Workflow's shared custom fields.
#22377
Minor
Solves a bug that prevented users from replying to requests using the API /incident.comment endpoint.
#20820
Minor
Solves a bug that prevented users from obtaining disabled users by email using the API /user.by endpoint.
#20387
LTS 7.34.18
Jan 18, 2023
Bug Fixes
Major
Fix for a bug that prevented reports from being scheduled.
#23975
LTS 7.34.17
Jan 17, 2023
Bug Fixes
Major
Before this fix, Knowledge Base articles were not displayed correctly in certain instances.
#23934
Major
Solves a bug that prevented 'My Work' from loading in certain instances.
#23924
LTS 7.34.16
Jan 13, 2023
Features and Improvements
New
Performance enhancements to the Manager view
The Manager view should feel faster and snappier thanks to several performance improvements.
#23363
New
Performance enhancements to the My Work screen
The My Work screen should feel faster and snappier thanks to several performance improvements.
#23361
Bug Fixes
Major
Before this fix, report's export configuration was lost after a version update.
#23783
Minor
With this fix, exporting SLA configurations is now faster.
#23610
Major
Before this fix, SAML configuration would generate warnings that flooded the logs, resulting in very heavy log files and server space issues.
#23592
Major
Fix for an issue that affected performance. In addition, improved efficiency in memory management when creating requests, that allow more users to create requests at the same time.
#23511
Major
Before this fix, when duplicating a closed request with a disabled agent assigned to it, the new request was assigned to the same disabled agent.
#23118
Minor
The default SLA report will now be generated faster thanks to some adjustments to its parameters.
#20516
LTS 7.34.15
Jan 6, 2023
Features and Improvements
New
Enable and disable users via API
You can now enable and disable users using the two new /user.enable and /user.disable API endpoints.
#23458
Bug Fixes
Major
Before this fix, some reports with two or more metrics were downloaded as .HTML instead of .XLSX.
#23561
Major
Searching for users will now produce faster results thanks to enhancements on the search engine.
#23509
Minor
Improved performance when looking for requests to merge.
#23122
Minor
Solves an issue that prevented users from obtaining the time tracking entries using ISO-8610 date format through the API endpoint /timetracking.
#19678
Minor
Solves an issue that prevented users from changing the status of the request to 'Waiting for a request' if it was related to a major incident.
#18678
LTS 7.34.14
Dec 16, 2022
Bug Fixes
Minor
Solves a bug in Workflows when editing web service call stages using the design view.
#23327
Major
Fix for a bug in the MS Teams bot installer.
#23272
Minor
Performance improvements in Help Desks.
#23194
LTS 7.34.13
Dec 6, 2022
Bug Fixes
Major
Solves a bug in the Assets integration.
#17856
LTS 7.34.12
Dec 2, 2022
Bug Fixes
Major
Solves a bug in the Assets integration.
#17856
LTS 7.34.11
Nov 25, 2022
Bug Fixes
Minor
Before this fix, the incoming email configuration accounts of type EWS Microsoft Modern Auth requested admin consent even when it was already provided.
#23195
LTS 7.34.10
Nov 18, 2022
Bug Fixes
Minor
Solves a bug that prevented the system from updating in some instances.
#22914
Minor
Performance improvements in My Work collaborations.
#22900
Major
Performance improvements the manager's view.
#22855
Major
Fix for a bug that prevented Workflows from being related to other Workflows.
#22746
LTS 7.34.9
Nov 8, 2022
Bug Fixes
Minor
Fix for a bug that affected request descriptions in some instances.
#22866
LTS 7.34.8
Nov 5, 2022
Bug Fixes
Minor
Before this fix, when exporting a report, the selected fields were set as default for other reports.
#22460
Minor
Solve a bug that prevented Web service calls from creating Service Desk requests when CI and file type fields were sent simultaneously.
#22448
Major
Solves a performance bug in reports.
#20971
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