Service Desk Releases

What’s new on Service Desk? Navigate a detailed release log of new features and fixes.

Brand New 7.77.4 Stable 7.76.10 Core 7.75.11 LTS 7.64.28

Brand New 7.77.4

May 29, 2024

Bug Fixes

Minor

This fix addresses a database migration issue that may have caused problems with an outgoing email configuration in certain instances.

#33516

Brand New 7.77.3

May 29, 2024

Features and Improvements

New

Workflows User onboading

Improving our onboarding guide for Workflows V2

#31872

Bug Fixes

Minor

We've fixed a bug where attaching a file with special characters in its name to an incident response via email resulted in duplicate attachments.

#33503

Brand New 7.77.2

May 27, 2024

Bug Fixes

Minor

Fixed a rare issue where the SCIM configuration screen failed to load completely.

#33420

Minor

Fixed an issue preventing certain LDAP-provisioned users from logging in with their user principal name (UPN).

#33241

Brand New 7.77.1

May 22, 2024

Bug Fixes

Minor

Fixed an issue causing SAML authentication to fail under specific circumstances when using AD FS as the IdP.

#33366

Major

We've resolved an issue where the overlay would load for an extended period when attempting to create a new category.

#33340

Brand New 7.77.0

May 22, 2024

Features and Improvements

New

AI Hub Now Available For On-Premise Instances

AI Hub is now accessible for on-premise instances, unlocking advanced AI capabilities.

#32152

New

Multiple Outgoing Email Accounts

With this feature, you now have the flexibility to create and assign specific outgoing email accounts to different help desks, enhancing communication efficiency and ensuring a consistent messaging experience for your users.

#31088

New

Enhanced Date Filters

We are introducing new operators and predefined ranges for date-based filter conditions, designed to provide greater flexibility and efficiency for your reporting needs.

#30134

New

Messages on approval responses

Now, when responding to approvals, users can include a message for clearer communication.

#11871

New

Create requests with inline images in descriptions via email

Users can now create requests with inline images via email, implementing necessary changes to preserve image format and association with email content.

#7661

Bug Fixes

Minor

Fixed a bug that didn't allow changes in some Incoming Emails configurations

#33016

Minor

Fixes an issue preventing user OLAP dimension updates in very specific scenarios, which led to inaccuracies in reflecting short-term user changes.

#32868

Minor

Fixed a bug that prevented some categories from being visible when creating a request through Microsoft Teams

#32750

Minor

Fixed a bug where incorrect amounts of RAM were shown in Configuration Items from a Lansweeper integration.

#32583

Minor

Fixed a bug that prevented disabled users from being deleted through the InvGate API.

#32245

Minor

Fix for a bug that was causing issues with fields without a value in workflows.

#32175

Minor

We've fixed a bug where a grayed-out box appeared when attempting to place a request in "Waiting for a request" state while it was marked as "Resolved".

#32143

Minor

Fixed a bug that prevented certain requests from being updated through API.

#32071

Minor

Fixed a bug with the date filter in the Events panel in Configuration.

#31794

Minor

Fixes a bug where users provisioned from SCIM without a first or last name could not be edited.

#31668

Minor

Fixed an error where information from the 'Unformatted description' column was missing in certain scheduled reports.

#30661

Minor

We've fixed a bug where an external entity configured exclusively for a category was visible when linking through a comment.

#30136